Compare Calabrio ONE and Scorebuddy 
Featured Products
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Mid-Market (59.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 0 seat Per Month
Calabrio ONE
Star Rating
(381)4.5 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEScorebuddy
Star Rating
(807)4.5 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scorebuddy excels in providing a user-friendly overview dashboard, which allows teams to access all necessary data at a glance. This feature simplifies the quality assurance process, making it easier to track performance and identify coaching opportunities.
- Users say that Calabrio ONE stands out for its comprehensive all-in-one platform, integrating workforce management, quality monitoring, and analytics. This unified approach enables teams to manage various aspects of contact center operations seamlessly, enhancing overall efficiency.
- Reviewers mention that Scorebuddy's focus on making quality assurance practical and actionable is a significant advantage. Users appreciate how it organizes feedback and performance tracking, which helps in providing structured coaching rather than just fulfilling compliance requirements.
- According to verified reviews, Calabrio ONE is praised for its high accuracy in workforce management, allowing users to confidently rely on its reporting capabilities. The ability to access individual agents' information and listen to their calls is particularly beneficial for business analysis roles.
- Users highlight that while both platforms have similar star ratings, Scorebuddy's recent user feedback indicates a more active engagement with its features, as evidenced by a significantly higher number of recent reviews. This suggests that Scorebuddy may be more responsive to user needs and updates.
- G2 reviewers note that Calabrio ONE's initial setup process is generally smooth, which is a plus for teams looking to implement a new system quickly. However, some users have expressed a desire for more customization options to better fit their specific workflows.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableScorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
Calabrio ONE
No trial information availableScorebuddy
Free Trial is available
Ratings
Meets Requirements
8.8
304
9.0
711
Ease of Use
9.0
312
9.1
715
Ease of Setup
8.6
219
9.1
415
Ease of Admin
8.5
143
8.9
258
Quality of Support
9.0
288
9.2
629
Has the product been a good partner in doing business?
8.8
144
9.2
249
Product Direction (% positive)
9.1
300
9.3
696
Features by Category
Quality Assurance
9.3
75
9.3
632
8.9
74
8.8
594
9.0
76
8.8
623
Engagement
8.7
77
9.0
616
9.2
75
8.8
613
9.1
73
8.4
567
Performance
8.6
69
8.4
560
9.2
75
9.0
572
Generative AI
9.3
23
Feature Not Available
9.1
23
8.2
417
Workforce Management
9.1
147
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
149
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
76
Not enough data
8.4
71
Not enough data
8.5
76
Not enough data
8.9
76
Not enough data
9.1
77
Not enough data
8.4
78
Not enough data
8.6
75
Not enough data
8.3
76
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
87
Not enough data
9.0
86
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
9.0
86
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Speech Analytics, Contact Center Workforce, and Workforce Management
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.5%
Financial Services
11.0%
Information Technology and Services
6.8%
Telecommunications
6.8%
Other
51.0%
Consumer Services
10.8%
Financial Services
9.1%
Outsourcing/Offshoring
7.6%
Information Technology and Services
5.9%
Gambling & Casinos
5.5%
Other
61.1%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
