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Compare Calabrio ONE and Scorebuddy 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (58.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 0 seat Per Month
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEScorebuddy
Star Rating
(723)4.5 out of 5
Market Segments
Mid-Market (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scorebuddy excels in ease of implementation, with users highlighting its user-friendly interface that simplifies the review and analysis process. This makes it a strong choice for teams looking to get up and running quickly.
- Users say that Calabrio ONE offers a highly accurate and reliable tool for workforce management, with features that allow for easy access to individual agents' information and call recordings. This capability is particularly appreciated by business analysts in call centers.
- According to verified reviews, Scorebuddy's customer support is frequently praised, with users noting the responsiveness and helpfulness of the support team. This can be a significant advantage for teams that may need assistance during their usage.
- Reviewers mention that Calabrio ONE provides a user-friendly interface for checking schedules and adhering to plotted tasks, making it easier for users to manage their daily responsibilities effectively.
- G2 reviewers highlight that while both products have similar star ratings, Scorebuddy's overall G2 Score is higher, indicating a stronger level of user satisfaction and market presence, which may influence buyers looking for a well-regarded solution.
- Users report that Calabrio ONE's initial setup is straightforward, allowing teams to quickly adapt to the software. However, some users have noted that it may struggle to meet specific workflow needs, which could be a consideration for more complex environments.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableScorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
Calabrio ONE
No trial information availableScorebuddy
Free Trial is available
Ratings
Meets Requirements
8.8
302
8.9
648
Ease of Use
9.0
310
9.0
652
Ease of Setup
8.6
217
9.0
354
Ease of Admin
8.5
142
8.9
254
Quality of Support
9.0
286
9.2
571
Has the product been a good partner in doing business?
8.8
143
9.1
245
Product Direction (% positive)
9.1
298
9.2
637
Features by Category
Quality Assurance
9.3
75
9.2
592
8.9
74
8.8
576
9.0
76
8.8
592
Engagement
8.7
77
9.0
589
9.2
75
8.7
585
9.1
73
8.4
559
Performance
8.6
69
8.4
555
9.2
75
9.0
565
Generative AI
9.3
23
Feature Not Available
9.1
23
8.2
410
Workforce Management
9.1
146
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
148
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
145
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Speech Analytics, Contact Center Workforce, and Workforce Management
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Consumer Services
11.1%
Financial Services
9.1%
Information Technology and Services
6.1%
Outsourcing/Offshoring
5.8%
Gambling & Casinos
5.7%
Other
62.1%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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