# Bright Pattern vs Zendesk Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk Contact Center excels in user-friendliness, with many users praising its intuitive interface and seamless omnichannel capabilities. This makes it remarkably easy for both agents and managers to navigate, enhancing daily operations.
- **Users say** that Bright Pattern offers a comprehensive solution for managing call centers, with features that include multiple channels integrated into one platform. Reviewers appreciate the ease of navigation and the quality of customer support during implementation.
- **According to verified reviews** , Zendesk Contact Center stands out for its robust reporting and dashboard features, providing users with clear visibility into workflows and response times. This level of insight is particularly beneficial for managing team performance and operational efficiency.
- **Reviewers mention** that Bright Pattern's implementation process is straightforward, with many users highlighting how easy it was to get started. This is a significant advantage for teams looking to minimize downtime during the transition to a new system.
- **Users appreciate** the high quality of support from Bright Pattern, noting that the customer service team is responsive and helpful. This level of support can be crucial for teams that may need assistance as they adapt to new software.
- **G2 reviewers indicate** that while both platforms have strong features, Zendesk Contact Center has a larger user base and more recent reviews, suggesting a more established presence in the market. This can provide potential buyers with confidence in the product's reliability and ongoing development.



| | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 98 | 303 | 
| **Largest Market Segment** | Mid-Market (47.0% of reviews) | Mid-Market (58.8% of reviews) | 
| **Entry Level Price** | Contact Vendor | No pricing available | 

---
## Top Pros & Cons

### Bright Pattern

Pros:
- Data Management (1 reviews)
- Features (1 reviews)


### Zendesk Contact Center

Pros:
- Ease of Use (8 reviews)
- Efficiency (8 reviews)

Cons:
- Inefficient Workflow (4 reviews)
- Workflow Disruption (4 reviews)

---
## Ratings Comparison
| Rating | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.8 (72 reviews) | 9.0 (209 reviews) | 
  | **Ease of Use** | 8.5 (74 reviews) | 9.1 (235 reviews) | 
  | **Ease of Setup** | 8.8 (59 reviews) | 8.8 (126 reviews) | 
  | **Ease of Admin** | 8.8 (58 reviews) | 9.1 (101 reviews) | 
  | **Quality of Support** | 9.1 (69 reviews) | 9.4 (209 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (58 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 8.9 (72 reviews) | 8.9 (189 reviews) | 

---
## Pricing

### Bright Pattern

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Vendor

Key Features:
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing

[Browse all 4 editions](https://www.g2.com/products/bright-pattern/pricing)

#### Free Trial

No

### Zendesk Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Messenger

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | N/A | N/A |
| **Zendesk Contact Center** | 8.1/10 | 36 |

#### Administration

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | 7.9 (20 reviews) | 
| **Data Workflows** | Not enough data | 7.5 (19 reviews) | 
| **Issue Management** | Not enough data | 8.1 (19 reviews) | 

#### Knowledge Management

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (30 reviews) | 
| **Publishing Workflows** | Not enough data | 8.3 (23 reviews) | 
| **Analytics** | Not enough data | 7.0 (25 reviews) | 

#### Compliance

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (17 reviews) | 
| **Data Governance** | Not enough data | 8.1 (16 reviews) | 
| **Compliance** | Not enough data | 8.4 (16 reviews) | 
| **Auditing** | Not enough data | 8.3 (15 reviews) | 

#### Customer Support

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.8 (22 reviews) | 
| **Suggestions** | Not enough data | 7.8 (22 reviews) | 
| **Decision Trees** | Not enough data | 8.3 (15 reviews) | 

#### Data Security

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.4 (17 reviews) | 
| **Data Transport** | Not enough data | 8.1 (18 reviews) | 
| **Access Management** | Not enough data | 8.8 (18 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.3 (20 reviews) | 

#### Administration

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | 8.2 (19 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.8 (25 reviews) | 
| **Performance and Reliability** | Not enough data | 8.4 (26 reviews) | 

#### Generative AI

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | 8.5/10 | 21 |
| **Zendesk Contact Center** | 9.3/10 | 133 |

#### Quality Assurance

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Evaluation** | 8.7 (18 reviews) | 9.7 (126 reviews) | 
| **Calibration** | 8.5 (17 reviews) | 9.2 (118 reviews) | 
| **Reports** | 7.9 (19 reviews) | 9.1 (122 reviews) | 

#### Engagement

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Feedback** | 8.9 (16 reviews) | 9.5 (124 reviews) | 
| **Dashboards** | 8.7 (18 reviews) | 9.2 (122 reviews) | 
| **Training** | 8.5 (16 reviews) | 8.8 (107 reviews) | 

#### Performance

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | 8.6 (19 reviews) | 9.4 (113 reviews) | 
| **Compliance** | 8.8 (18 reviews) | 9.8 (84 reviews) | 

#### Generative AI

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | 9.0 (23 reviews) | 
| **AI Text Summarization** | 8.0 (5 reviews) | 9.1 (23 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | 8.9/10 | 67 |
| **Zendesk Contact Center** | 9.2/10 | 34 |

#### Channels

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Voice** | 9.0 (41 reviews) ✓ Verified | 8.4 (15 reviews) | 
| **Social** | 8.7 (19 reviews) ✓ Verified | 9.0 (8 reviews) | 
| **Web Chat** | 9.1 (31 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Mobile SMS** | 8.8 (23 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Email** | 8.3 (31 reviews) ✓ Verified | 9.1 (13 reviews) | 

#### Generative AI

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 8.6 (7 reviews) | Not enough data | 

#### Functions

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Session Routing** | 9.1 (49 reviews) ✓ Verified | 8.1 (9 reviews) | 
| **Session Queuing** | 9.1 (49 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Concurrent Calling** | 9.5 (43 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **Speech Analytics** | 9.0 (22 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Auto Dialer** | 9.2 (26 reviews) ✓ Verified | 7.3 (5 reviews) | 
| **IVR** | 9.4 (36 reviews) ✓ Verified | 7.9 (7 reviews) | 
| **Inbound Screen Pop** | 8.4 (39 reviews) ✓ Verified | 8.1 (8 reviews) | 
| **Persistent Data** | 8.9 (32 reviews) ✓ Verified | 8.9 (14 reviews) | 

#### Agentic AI - Contact Center

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.6 (36 reviews) ✓ Verified | 8.1 (7 reviews) | 
| **Administrator Access** | 9.2 (47 reviews) ✓ Verified | 9.3 (12 reviews) | 
| **Reporting & Dashboards** | 7.9 (50 reviews) ✓ Verified | 8.3 (20 reviews) | 
| **Session Recording** | 9.0 (36 reviews) ✓ Verified | 8.3 (8 reviews) | 
| **Agent Scheduling and Assignment** | 8.4 (20 reviews) ✓ Verified | 8.8 (7 reviews) | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | 8.4/10 | 12 |
| **Zendesk Contact Center** | N/A | N/A |

#### Compliance

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Regulations** | 9.1 (9 reviews) | Not enough data | 
| **Updates** | 8.7 (9 reviews) | Not enough data | 
| **Exemptions** | 8.3 (7 reviews) | Not enough data | 

#### Management

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Scrubbing** | 7.8 (6 reviews) | Not enough data | 
| **Blocking** | 8.6 (6 reviews) | Not enough data | 
| **Campaign Management** | 9.0 (8 reviews) | Not enough data | 
| **Screening** | 8.1 (6 reviews) | Not enough data | 

#### Integration

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Phone Systems** | 8.9 (11 reviews) | Not enough data | 
| **Marketing & CRM** | 8.3 (10 reviews) | Not enough data | 
| **Third-Party** | 7.6 (9 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Workforce Management

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bright Pattern** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


**Unique to Zendesk Contact Center (8):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


---
## Reviewer Demographics

### By Company Size

| Segment | Bright Pattern | Zendesk Contact Center | 
|---|---|---|
| **Small-Business** | 37.3% | 30.8% | 
| **Mid-Market** | 47.0% | 58.8% | 
| **Enterprise** | 15.7% | 10.4% | 

### By Industry

#### Bright Pattern

- **Consumer Services:** 19.3%
- **Telecommunications:** 8.4%
- **Retail:** 7.2%
- **Outsourcing/Offshoring:** 7.2%
- **Information Technology and Services:** 6.0%
- **Automotive:** 4.8%
- **Financial Services:** 4.8%
- **Health, Wellness and Fitness:** 3.6%
- **Hospital & Health Care:** 3.6%
- **Leisure, Travel & Tourism:** 3.6%
- **Other:** 31.3%

#### Zendesk Contact Center

- **Computer Software:** 15.6%
- **Information Technology and Services:** 12.8%
- **Consumer Services:** 8.7%
- **Financial Services:** 6.3%
- **Computer Games:** 3.8%
- **Internet:** 3.1%
- **Health, Wellness and Fitness:** 3.1%
- **Outsourcing/Offshoring:** 3.1%
- **Retail:** 2.8%
- **Hospitality:** 2.8%
- **Other:** 37.8%

---
## Alternatives

### Alternatives to Bright Pattern

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) — 4.2/5 stars (442 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (823 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)

### Alternatives to Zendesk Contact Center

- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (325 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1822 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)

---
## Top Discussions

### Bright Pattern

- Title: [What is the use of Bright Pattern?](https://www.g2.com/discussions/what-is-the-use-of-bright-pattern) — 1 comment
  > **Top comment:** "From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed.  One thing it's known for is having..."
- Title: [What is cloud based contact center?](https://www.g2.com/discussions/what-is-cloud-based-contact-center) — 1 comment
  > **Top comment:** "In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ...."

### Zendesk Contact Center

- Title: [What integrations does Local Measure offer?](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our..."
- Title: [What's included in the Local Measure platform?](https://www.g2.com/discussions/what-s-included-in-the-local-measure-platform) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social..."
- Title: [What kind of businesses use Local Measure?](https://www.g2.com/discussions/what-kind-of-businesses-use-local-measure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bright-pattern-vs-zendesk-contact-center)