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At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Contact Vendor
No pricing available
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansZendesk Contact Center
Star Rating
(273)4.6 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zendesk Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bright Pattern excels in its "Session Routing" feature, achieving a score of 9.1, which reviewers mention allows for efficient call distribution, while Zendesk QA, although strong, does not highlight this specific functionality as prominently.
- Reviewers mention that Zendesk QA's "Quality of Support" is rated at 9.7, significantly higher than Bright Pattern's 9.1, indicating that users find Zendesk's customer service more responsive and helpful when issues arise.
- G2 users highlight that Zendesk QA offers superior "AI Text Generation" capabilities, scoring 9.0 compared to Bright Pattern's 8.0, suggesting that users find Zendesk's AI features more advanced and effective for generating customer interactions.
- Users on G2 report that Bright Pattern's "Speech Analytics" feature is rated at 9.0, which reviewers say provides valuable insights into customer interactions, while Zendesk QA does not have a comparable feature that stands out in user reviews.
- Reviewers mention that Zendesk QA's "Performance" in "Integrations" is rated at 9.4, outperforming Bright Pattern's 8.6, indicating that users appreciate Zendesk's ability to seamlessly connect with various third-party applications.
- Users say that Bright Pattern's "Session Recording" feature, rated at 9.0, is particularly useful for training and quality assurance, but Zendesk QA's overall reporting capabilities, rated at 9.2, are seen as more comprehensive and user-friendly.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Zendesk Contact Center
No pricing availableFree Trial
Bright Pattern
No trial information availableZendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
8.8
72
9.0
208
Ease of Use
8.5
74
9.2
209
Ease of Setup
8.8
59
9.0
112
Ease of Admin
8.8
58
9.1
101
Quality of Support
9.1
69
9.4
198
Has the product been a good partner in doing business?
9.2
58
9.3
97
Product Direction (% positive)
8.9
72
8.9
188
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Knowledge Management
Not enough data
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Compliance
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Customer Support
Not enough data
7.9
21
Not enough data
7.7
21
Not enough data
8.3
15
Data Security
Not enough data
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Administration
Not enough data
8.2
19
Not enough data
7.7
24
Not enough data
8.4
23
Generative AI
Not enough data
Not enough data
Quality Assurance
8.7
18
9.7
126
8.5
17
9.2
119
7.9
19
9.1
122
Engagement
8.9
16
9.5
124
8.7
18
9.2
123
8.5
16
8.8
108
Performance
8.6
19
9.4
113
8.8
18
9.8
85
Generative AI
8.0
5
8.9
24
8.0
5
9.1
24
Channels
9.0
41
|
Verified
8.8
7
8.7
19
|
Verified
8.8
7
9.1
31
|
Verified
8.6
6
8.8
23
|
Verified
8.1
6
8.3
31
|
Verified
8.9
11
Generative AI
8.6
7
Not enough data
Functions
9.1
49
|
Verified
8.1
6
9.1
49
|
Verified
8.3
6
9.5
43
|
Verified
7.8
6
9.0
22
|
Verified
8.0
5
9.2
26
|
Verified
7.3
5
9.4
36
|
Verified
8.3
6
8.4
39
|
Verified
7.9
7
8.9
32
|
Verified
8.3
6
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
36
|
Verified
8.1
7
9.2
47
|
Verified
9.1
9
7.9
50
|
Verified
8.8
12
9.0
36
|
Verified
8.1
7
8.4
20
|
Verified
8.8
7
Compliance
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Not enough data
Integration
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and Zendesk Contact Center are categorized as Call Compliance, Contact Center, and Contact Center Quality Assurance
Unique Categories
Bright Pattern has no unique categories
Zendesk Contact Center is categorized as AI Voice Assistants, Auto Dialer, Call Center Infrastructure (CCI), Contact Center Knowledge Base, Conversational Marketing, Outbound Call Tracking, Speech Analytics, and Contact Center Workforce
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Computer Software
16.8%
Information Technology and Services
13.4%
Consumer Services
9.2%
Financial Services
5.7%
Computer Games
3.8%
Other
51.1%
Alternatives
Discussions
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What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
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1 Comment
Official Response from Local Measure Engage
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