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At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
$0.99 1 Resolution
Botsonic
Star Rating
(103)4.6 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
Browse all 2 pricing plansFin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring a 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Botsonic's live chat feature received a lower score of 8.2, indicating room for improvement in this area.
- Reviewers mention that Botsonic shines in its ease of setup, achieving a score of 9.4, which users on G2 appreciate for its straightforward onboarding process. Intercom, while still strong, scored slightly lower at 8.5, suggesting that some users may find its setup more complex.
- G2 users highlight Botsonic's superior AI capabilities, particularly in AI text summarization, where it scored 9.1 compared to Intercom's 8.4. Reviewers say this feature enhances the efficiency of content management and customer interactions.
- Users say that Intercom's ticket collaboration feature is robust, scoring 8.8, which reviewers mention facilitates teamwork effectively. Botsonic, however, scored lower in this area, indicating that its ticket collaboration may not be as comprehensive.
- Reviewers mention that Botsonic's customer support quality is slightly better, with a score of 8.8 compared to Intercom's 8.7. Users on G2 appreciate the responsiveness and helpfulness of Botsonic's support team, which can be crucial for businesses needing timely assistance.
- Users report that Intercom's multi-channel coverage is impressive, scoring 8.8, which reviewers say allows businesses to engage customers across various platforms effectively. Botsonic, while still competitive, scored lower in this area, suggesting it may not offer the same breadth of channels for customer engagement.
Pricing
Entry-Level Pricing
Botsonic
Business
$40.83
3000 No. of Messages Per Month
Priced at $49/month or $40.83/month when billed annually, this plan is perfect for small to medium businesses.
- 3000 Unique messages/month
- 2 chatbot
- 2 Admin seats
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Botsonic
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
68
8.8
2,818
Ease of Use
9.2
72
8.9
2,848
Ease of Setup
9.4
49
8.4
1,457
Ease of Admin
9.0
47
8.6
1,305
Quality of Support
8.7
56
8.6
2,714
Has the product been a good partner in doing business?
8.7
40
8.8
1,302
Product Direction (% positive)
9.3
69
8.8
2,669
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
8.8
65
8.8
596
8.7
65
8.8
586
8.1
65
9.0
586
8.3
64
8.8
556
8.3
61
8.6
478
Platform
8.3
64
9.5
611
8.4
64
8.9
581
8.5
63
8.8
578
8.5
60
8.7
561
Feature Not Available
8.2
419
8.0
62
8.9
528
8.5
60
8.8
582
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Automation
Not enough data
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Generative AI
9.1
11
8.2
94
Self-Service Experience
9.1
13
8.9
652
9.0
13
8.9
651
8.6
13
Feature Not Available
9.0
13
8.2
490
9.2
13
8.4
535
Self-Service Platform
8.7
13
8.7
530
8.8
12
8.7
534
9.0
12
8.4
474
8.1
12
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
159
Automation
Not enough data
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Botsonic and Fin by Intercom are categorized as Chatbots and Customer Self-Service
Unique Categories
Botsonic has no unique categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Live Chat, and Help Desk
Reviews
Reviewers' Company Size
Botsonic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.0%
Retail
4.8%
Marketing and Advertising
4.8%
Health, Wellness and Fitness
4.8%
Entertainment
4.8%
Other
75.0%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
Botsonic has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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