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Compare Botmaker and FreshChat 
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At a Glance
Market Segments
Mid-Market (60.9% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
Free 300 Sessions Per Month
$0.00
Botmaker
Star Rating
(288)4.5 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 300 Sessions Per Month
Browse all 5 pricing plansFreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FreshChat excels in its live chat functionality, scoring 9.4, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Botmaker's live chat score is lower at 8.7, indicating it may not be as robust in this area.
- Reviewers mention that FreshChat's customization interface is highly rated at 9.1, allowing for extensive personalization of chat experiences. Botmaker, while also offering customization, has a slightly lower score of 8.5, suggesting it may not provide the same level of flexibility.
- G2 users highlight FreshChat's ease of use with a score of 9.1, making it user-friendly for teams without extensive technical expertise. Botmaker's ease of use score is 8.8, which, while still good, indicates a slightly steeper learning curve.
- Users on G2 report that FreshChat's quality of support is rated at 8.8, with many reviewers praising the responsiveness and helpfulness of the support team. In comparison, Botmaker's support quality is rated lower at 7.9, suggesting potential challenges in getting timely assistance.
- Reviewers mention that FreshChat's integration capabilities score 8.9, making it easier to connect with other tools and platforms. Botmaker's integration score of 8.4 indicates it may have fewer options or a more complex integration process.
- Users say that FreshChat's proactive engagement features, scoring 8.5, allow businesses to initiate conversations effectively, enhancing customer interaction. Botmaker's score in this area is not specified, but it may not offer the same level of proactive engagement capabilities.
Pricing
Entry-Level Pricing
Botmaker
Free
Free
300 Sessions Per Month
Up to 300 sessions per month. Sessions are counted as a 24-hour window since a user or a company starts a conversation.
- Unlimited chatbots
- All available channels (WhatsApp, Messenger, Instagram and more)
- No-code bot builder
Free Trial
Botmaker
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.8
241
8.7
397
Ease of Use
8.8
244
9.1
399
Ease of Setup
8.1
192
8.8
253
Ease of Admin
8.7
196
9.0
243
Quality of Support
7.9
236
8.8
391
Has the product been a good partner in doing business?
8.7
191
8.8
239
Product Direction (% positive)
9.4
238
9.0
399
Features by Category
Messenger
Not enough data
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Channels
Not enough data
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Customers
Not enough data
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
180
8.5
102
8.6
178
8.6
104
8.7
179
8.9
102
8.6
174
8.7
99
8.3
149
8.6
83
Platform
8.7
168
9.2
105
8.4
163
8.9
99
8.5
162
8.8
100
7.9
175
8.5
98
7.9
156
8.4
78
8.7
170
9.0
93
8.2
177
8.8
94
Generative AI
8.2
47
8.4
42
7.9
46
8.6
42
Conversational Platform
Not enough data
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Support Automation
Not enough data
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Generative AI
Not enough data
8.5
61
Not enough data
8.5
61
Generative AI
Not enough data
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Communication
Not enough data
9.2
279
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
247
|
Verified
Not enough data
8.2
138
|
Verified
Internal Use
Not enough data
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
248
|
Verified
Not enough data
8.5
253
|
Verified
Generative AI
Not enough data
8.9
33
Self-Service Experience
Not enough data
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Self-Service Platform
Not enough data
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Process
Not enough data
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Channels
Not enough data
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Insight
Not enough data
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Categories
Categories
Shared Categories
Botmaker and FreshChat are categorized as Chatbots
Unique Categories
Botmaker has no unique categories
FreshChat is categorized as Conversational Support, Conversational Marketing, Live Chat, Customer Self-Service, and Social Customer Service
Reviews
Reviewers' Company Size
Botmaker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
22.3%
Telecommunications
8.4%
Banking
6.9%
Information Technology and Services
4.7%
Consumer Services
4.7%
Other
52.9%
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Alternatives
Discussions
how do they manage changes and new intentions within the organization
2 Comments
MR
Camilo, how are you?
That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform...Read more
Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?
1 Comment
MR
Julio, how are you?
Currently, the integration with Hubspot is in development. It is likely that this quarter it will already be active on the platform. In...Read more
Botmaker has no more discussions with answers
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
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