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At a Glance
Market Segments
Enterprise (44.7% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $100.00 Per Month
Batch
Star Rating
(39)4.6 out of 5
Market Segments
Enterprise (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BatchCustomer.io
Star Rating
(657)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Batch excels in "Ease of Use" with a score of 9.7, making it highly intuitive for new users, while Customer.io, with a score of 8.4, has been noted by reviewers as having a steeper learning curve.
- Reviewers mention that Batch's "Triggered Notifications" feature received a perfect score of 10.0, indicating exceptional performance in automating user engagement, whereas Customer.io's similar feature scored 8.8, suggesting it may not be as robust.
- G2 users highlight Batch's superior "Quality of Support" with a score of 9.4, stating that their support team is responsive and helpful, while Customer.io's support, rated at 8.8, is seen as adequate but not as proactive.
- Users on G2 report that Batch's "Campaign Scheduling" feature scored 9.6, allowing for seamless planning and execution of marketing campaigns, while Customer.io's score of 8.7 indicates it may lack some advanced scheduling options.
- Reviewers mention that Batch's "Email Segmentation" feature, rated at 9.1, provides powerful tools for targeting specific audiences, whereas Customer.io's segmentation capabilities, also rated at 8.9, are effective but may not offer the same level of granularity.
- Users say that Batch's "Performance and Reliability" is rated at 9.0, with many praising its consistent uptime and speed, while Customer.io, with a score of 7.9, has received feedback about occasional performance issues during peak times.
Pricing
Entry-Level Pricing
Batch
No pricing availableCustomer.io
Essentials
Starting at $100.00
Per Month
For small companies who are gaining momentum.
- Send emails, push, in-app, SMS, webhooks
- Track custom events and attributes
- Visual workflow builder
Free Trial
Batch
No trial information availableCustomer.io
Free Trial is available
Ratings
Meets Requirements
8.5
36
8.7
586
Ease of Use
9.5
35
8.3
597
Ease of Setup
8.7
27
7.9
399
Ease of Admin
8.8
12
8.6
275
Quality of Support
9.5
35
8.7
524
Has the product been a good partner in doing business?
9.4
12
9.0
273
Product Direction (% positive)
10.0
36
9.2
576
Features by Category
Email Marketing
Not enough data
8.8
409
|
Verified
Not enough data
8.8
394
|
Verified
Not enough data
8.4
388
|
Verified
Not enough data
8.3
368
|
Verified
Online Marketing
Not enough data
6.3
329
Not enough data
7.9
354
|
Verified
Not enough data
8.3
378
|
Verified
Not enough data
7.9
357
|
Verified
Not enough data
Feature Not Available
Lead Management
Not enough data
7.4
331
|
Verified
Not enough data
7.6
332
Not enough data
8.6
371
|
Verified
Not enough data
6.8
312
Not enough data
7.6
332
|
Verified
Not enough data
7.3
327
|
Verified
Not enough data
7.3
316
Not enough data
7.3
323
|
Verified
Campaign Management
Not enough data
7.7
338
Not enough data
7.0
321
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
6.5
307
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
7.7
371
|
Verified
Not enough data
6.9
333
|
Verified
Not enough data
6.5
323
Not enough data
6.3
312
Not enough data
Feature Not Available
Platform
Not enough data
8.2
365
|
Verified
Not enough data
8.5
361
|
Verified
Not enough data
8.5
358
|
Verified
Not enough data
7.8
330
|
Verified
Not enough data
7.7
348
|
Verified
Not enough data
8.8
358
|
Verified
Not enough data
7.2
313
|
Verified
Agentic AI - Marketing Automation
Not enough data
6.3
66
Not enough data
6.4
67
Not enough data
6.7
62
Not enough data
6.3
64
Not enough data
6.2
63
Not enough data
6.3
65
Integration
Not enough data
8.3
373
|
Verified
Not enough data
8.3
366
|
Verified
Not enough data
7.6
336
|
Verified
Administration
Not enough data
8.1
266
Not enough data
7.4
236
Not enough data
8.1
252
Not enough data
8.9
265
Not enough data
7.7
238
Not enough data
7.8
244
Integrations
Not enough data
8.6
237
Not enough data
8.5
241
Not enough data
8.4
205
Not enough data
7.2
178
Platform
Not enough data
8.2
210
Not enough data
8.2
205
Not enough data
7.9
200
Not enough data
8.2
240
|
Verified
Not enough data
7.8
218
Not enough data
8.2
241
Not enough data
7.9
216
Not enough data
8.8
238
Campaigns
8.8
26
8.6
115
8.9
26
8.7
112
8.5
26
8.2
107
8.6
26
8.8
120
9.5
26
8.8
114
Analytics
8.3
25
8.4
114
7.9
24
7.6
105
Optimization
8.3
21
8.5
112
9.1
23
8.9
114
8.3
23
8.0
110
8.1
19
8.4
112
Agentic AI - Push Notification
Not enough data
6.4
14
Not enough data
6.9
14
Not enough data
6.5
14
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Edit
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.4
84
Not enough data
Feature Not Available
Not enough data
8.2
80
Not enough data
Feature Not Available
Not enough data
6.8
75
Not enough data
6.5
77
Not enough data
8.7
87
Not enough data
8.2
79
SMS Platform
Not enough data
7.5
82
Not enough data
8.3
85
Not enough data
7.2
73
Not enough data
6.2
71
Not enough data
6.7
71
Not enough data
8.3
83
Agentic AI - SMS Marketing
Not enough data
6.4
17
Not enough data
6.4
17
Not enough data
7.5
17
Not enough data
7.2
17
Not enough data
7.0
17
Not enough data
6.7
18
Data Sourcing
Not enough data
7.5
93
Not enough data
7.7
95
Not enough data
7.3
97
Not enough data
8.2
95
Intelligence
Not enough data
7.3
91
Not enough data
5.8
88
Not enough data
5.9
87
Agentic AI - Personalization
Not enough data
5.4
32
Not enough data
6.3
33
Not enough data
5.7
32
Not enough data
5.7
32
Not enough data
5.4
32
Not enough data
5.5
33
Analysis
8.2
18
Feature Not Available
8.2
19
8.0
69
6.9
18
6.2
56
7.9
18
Feature Not Available
Campaigns
8.3
16
7.3
57
9.5
19
8.0
62
8.0
14
7.3
61
8.2
13
Feature Not Available
8.6
15
9.3
69
8.5
17
9.2
70
Engagement
7.8
12
6.9
54
Platform
8.3
16
8.0
62
8.1
12
Feature Not Available
8.9
14
7.6
60
Agentic AI - Mobile Marketing
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Categories
Categories
Shared Categories
Batch and Customer.io are categorized as Mobile Marketing, Push Notification, Personalization, SMS Marketing, and Marketing Automation
Unique Categories
Batch is categorized as Email Template Builder and Personalization Engines
Customer.io is categorized as Transactional Email and Customer Data Platform (CDP)
Reviews
Reviewers' Company Size
Batch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customer.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
10.5%
Broadcast Media
10.5%
Retail
7.9%
Marketing and Advertising
7.9%
Online Media
5.3%
Other
57.9%
Computer Software
14.8%
Financial Services
13.4%
Information Technology and Services
9.5%
Marketing and Advertising
7.9%
Health, Wellness and Fitness
4.8%
Other
49.6%
Discussions
Batch has no discussions with answers
What is Customer.io used for?
2 Comments
HV
Customer.io is a tool that helps businesses send personalized messages like emails, texts, and app notifications. It’s used to stay connected with customers,...Read more
What is the best way to make automations a smoother process?
1 Comment
RJ
Start small workflows. Make use of the content that your marketing and sales teams have. Use Goals. Know when to unenroll the contacts from the automation...Read more
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