Compare Batch and Customer.io 
Featured Products
At a Glance
Market Segments
Enterprise (45.0% of reviews)
Small-Business (58.8% of reviews)
Entry-Level Pricing
No pricing available
Starting at $100.00 Per Month
Batch
Star Rating
(41)4.6 out of 5
Market Segments
Enterprise (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BatchCustomer.io
Star Rating
(732)4.4 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Batch excels in user experience, with many users praising its intuitive interface and quick campaign setup. One user highlighted that the platform is "very easy to use" and that support is readily available when needed.
- Users say that Customer.io offers robust customization options, making it a favorite among developers. Reviewers appreciate its flexibility in sending custom events and attributes, which enhances the overall functionality of their campaigns.
- According to verified reviews, Batch stands out for its high-quality support, with users noting the strong assistance from success managers. This level of support contributes to a positive experience, especially during implementation.
- Reviewers mention that Customer.io's Visual Workflow Builder is a game-changer, allowing users to create complex logic-based flows effortlessly. This feature is particularly valued for its ability to streamline campaign management.
- Users highlight that Batch's ease of setup is a significant advantage, with many finding the onboarding process straightforward and quick. This contrasts with Customer.io, where some users have reported challenges during the initial setup phase.
- G2 reviewers note that while Customer.io has a strong focus on email campaigns and evolving features, Batch's omnichannel optimization capabilities allow for effective communication across different languages, making it a versatile choice for diverse audiences.
Pricing
Entry-Level Pricing
Batch
No pricing availableCustomer.io
Essentials
Starting at $100.00
Per Month
For small companies who are gaining momentum.
- Send emails, push, in-app, SMS, webhooks
- Track custom events and attributes
- Visual workflow builder
Free Trial
Batch
No trial information availableCustomer.io
Free Trial is available
Ratings
Meets Requirements
8.6
38
8.7
610
Ease of Use
9.5
37
8.3
623
Ease of Setup
8.7
29
7.9
421
Ease of Admin
8.8
12
8.6
278
Quality of Support
9.5
37
8.7
544
Has the product been a good partner in doing business?
9.4
12
9.0
277
Product Direction (% positive)
10.0
38
9.2
598
Features by Category
Email Marketing
Not enough data
8.8
416
|
Verified
Not enough data
8.8
399
|
Verified
Not enough data
8.4
388
|
Verified
Not enough data
8.3
371
|
Verified
Online Marketing
Not enough data
6.3
330
Not enough data
8.0
354
|
Verified
Not enough data
8.3
379
|
Verified
Not enough data
7.9
358
|
Verified
Not enough data
Feature Not Available
Lead Management
Not enough data
7.4
332
|
Verified
Not enough data
7.6
331
Not enough data
8.6
377
|
Verified
Not enough data
6.8
311
Not enough data
7.6
332
|
Verified
Not enough data
7.3
329
|
Verified
Not enough data
7.3
315
Not enough data
7.3
322
|
Verified
Campaign Management
Not enough data
7.7
338
Not enough data
7.0
320
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
6.5
306
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
7.7
374
|
Verified
Not enough data
6.9
332
|
Verified
Not enough data
6.5
322
Not enough data
6.3
311
Not enough data
Feature Not Available
Platform
Not enough data
8.2
369
|
Verified
Not enough data
8.5
366
|
Verified
Not enough data
8.5
358
|
Verified
Not enough data
7.8
329
|
Verified
Not enough data
7.7
347
|
Verified
Not enough data
8.8
359
|
Verified
Not enough data
7.2
312
|
Verified
Agentic AI - Marketing Automation
Not enough data
6.3
66
Not enough data
6.4
67
Not enough data
6.7
62
Not enough data
6.3
64
Not enough data
6.2
63
Not enough data
6.3
66
Integration
Not enough data
8.3
372
|
Verified
Not enough data
8.3
369
|
Verified
Not enough data
7.6
336
|
Verified
Administration
Not enough data
8.1
265
Not enough data
7.4
235
Not enough data
8.1
251
Not enough data
8.9
265
Not enough data
7.7
237
Not enough data
7.8
243
Integrations
Not enough data
8.6
236
Not enough data
8.5
240
Not enough data
8.4
205
Not enough data
7.2
177
Platform
Not enough data
8.2
209
Not enough data
8.2
204
Not enough data
7.9
199
Not enough data
8.2
239
|
Verified
Not enough data
7.8
217
Not enough data
8.2
241
Not enough data
7.9
216
Not enough data
8.8
238
Campaigns
8.8
26
8.6
114
8.9
26
8.7
111
8.5
26
8.3
106
8.6
26
8.8
119
9.5
26
8.8
113
Analytics
8.3
25
8.3
114
7.9
24
7.6
104
Optimization
8.3
21
8.5
111
9.1
23
8.8
113
8.3
23
8.0
109
8.2
20
8.4
111
Agentic AI - Push Notification
Not enough data
6.4
14
Not enough data
6.9
14
Not enough data
6.5
14
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Edit
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.5
83
Not enough data
Feature Not Available
Not enough data
8.3
79
Not enough data
Feature Not Available
Not enough data
6.8
74
Not enough data
6.5
76
Not enough data
8.7
86
Not enough data
8.2
78
SMS Platform
Not enough data
7.5
81
Not enough data
8.3
84
Not enough data
7.2
72
Not enough data
6.2
70
Not enough data
6.7
70
Not enough data
8.3
82
Agentic AI - SMS Marketing
Not enough data
6.4
17
Not enough data
6.4
17
Not enough data
7.5
17
Not enough data
7.2
17
Not enough data
7.0
17
Not enough data
6.7
18
Data Sourcing
Not enough data
7.5
92
Not enough data
7.7
94
Not enough data
7.3
96
Not enough data
8.2
94
Intelligence
Not enough data
7.3
90
Not enough data
5.8
87
Not enough data
5.8
86
Agentic AI - Personalization
Not enough data
5.4
32
Not enough data
6.3
33
Not enough data
5.7
32
Not enough data
5.7
32
Not enough data
5.4
32
Not enough data
5.5
33
Analysis
8.2
18
Feature Not Available
8.2
19
8.0
68
6.9
18
6.2
55
7.9
18
Feature Not Available
Campaigns
8.3
16
7.3
56
9.5
19
8.0
62
8.0
14
7.3
61
8.2
13
Feature Not Available
8.6
15
9.3
68
8.5
17
9.2
70
Engagement
7.8
12
6.9
53
Platform
8.3
16
8.0
61
8.2
13
Feature Not Available
8.9
14
7.6
59
Agentic AI - Mobile Marketing
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Categories
Categories
Shared Categories
Batch and Customer.io are categorized as Mobile Marketing, Push Notification, Personalization, SMS Marketing, and Marketing Automation
Unique Categories
Batch is categorized as Email Template Builder and Personalization Engines
Customer.io is categorized as Transactional Email and Customer Data Platform (CDP)
Reviews
Reviewers' Company Size
Batch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customer.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
12.5%
Broadcast Media
10.0%
Retail
7.5%
Marketing and Advertising
7.5%
Online Media
5.0%
Other
57.5%
Computer Software
15.0%
Financial Services
13.5%
Information Technology and Services
9.1%
Marketing and Advertising
7.9%
Health, Wellness and Fitness
4.8%
Other
49.7%
Discussions
Batch has no discussions with answers
What is Customer.io used for?
2 Comments
HV
Customer.io is a tool that helps businesses send personalized messages like emails, texts, and app notifications. It’s used to stay connected with customers,...Read more
What is the best way to make automations a smoother process?
1 Comment
RJ
Start small workflows. Make use of the content that your marketing and sales teams have. Use Goals. Know when to unenroll the contacts from the automation...Read more
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