2026 Best Software Awards are here!See the list
Compare Balto and Level AI 
Featured Products
At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (59.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(570)4.8 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoLevel AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Balto excels in user experience, with many praising its fast performance and the effectiveness of its talking prompts. Users appreciate how it helps them handle unexpected objections, particularly highlighting the value of its Spanish prompts for closing deals.
- Users say that Balto's implementation process is notably smooth, with recent feedback indicating that the initial setup is easy and intuitive. This seamless onboarding experience is a significant advantage for teams looking to quickly integrate the software into their workflows.
- Reviewers mention that while Level AI offers reliable technology and straightforward reporting features, it falls slightly behind Balto in terms of ease of use. Users have noted that Balto's interface is more user-friendly, making it easier for agents to navigate and utilize effectively.
- According to verified reviews, Balto provides exceptional support, with users highlighting its ability to actively listen and offer coaching suggestions in real-time. This feature is particularly beneficial for agents looking to improve their performance during calls.
- G2 reviewers indicate that Level AI has a strong focus on customer success, with users appreciating its innovative solutions and the value it brings to contact center representatives. However, some users feel that Balto's coaching materials and customizable features give it an edge in enhancing agent skills.
- Users report that Balto's Notetaker section is a standout feature, allowing for customizable note-taking that pulls essential information seamlessly. This functionality is a significant advantage for teams that prioritize compliance and efficiency in client-facing communications.
Pricing
Entry-Level Pricing
Balto
No pricing availableLevel AI
No pricing availableFree Trial
Balto
No trial information availableLevel AI
No trial information availableRatings
Meets Requirements
9.5
409
8.8
179
Ease of Use
9.6
412
8.9
186
Ease of Setup
9.6
221
8.9
159
Ease of Admin
9.5
119
9.0
47
Quality of Support
9.6
397
9.0
168
Has the product been a good partner in doing business?
9.8
121
9.1
44
Product Direction (% positive)
9.8
375
9.5
177
Features by Category
Call Analytics
9.4
204
9.0
42
9.4
208
8.8
40
9.4
219
8.7
39
Feature Not Available
8.6
40
Artificial Intelligence - Conversation Intelligence
Feature Not Available
8.9
41
9.3
200
8.5
41
Not enough data
Not enough data
Generative AI
9.4
134
8.5
39
Agentic AI - Conversation Intelligence
Not enough data
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Quality Assurance
9.6
165
9.2
124
9.5
162
9.0
124
9.5
159
8.8
123
Engagement
9.6
167
8.9
123
9.6
163
8.9
123
9.5
165
8.5
121
Performance
9.5
163
8.6
120
9.7
165
9.0
121
Generative AI
9.4
128
8.7
86
9.4
128
8.7
86
Algorithm
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
System
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Data Ingestion
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Presentation
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
18
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
9.2
18
9.5
152
8.9
18
9.3
145
8.5
16
Feature Not Available
7.8
17
Feedback
9.5
143
8.7
17
9.4
153
8.9
18
9.4
146
8.9
17
9.3
148
9.3
16
9.3
150
8.4
16
9.4
151
8.8
15
9.3
147
9.1
16
Generative AI
9.4
83
8.7
17
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Automation
Not enough data
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Autonomy
Not enough data
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Level AI are categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
Unique Categories
Balto has no unique categories
Level AI is categorized as Natural Language Understanding (NLU), Customer Service Automation, and Chatbots
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.8%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.0%
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Level AI has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
