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At a Glance
Market Segments
Mid-Market (49.7% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(565)4.8 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoLevel AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Balto excels in Call Recording with a score of 9.4, highlighting its seamless integration into workflows, while Level AI, although strong, has not received the same level of acclaim in this area.
- Users report that Balto's Quality of Support is exceptional, scoring 9.6, with many praising the responsiveness and helpfulness of the support team, whereas Level AI's support, rated at 8.8, has received mixed feedback regarding response times.
- G2 users indicate that Balto's Ease of Use is a standout feature, scoring 9.6, making it particularly appealing for teams looking for a user-friendly interface, while Level AI, with a score of 8.8, has been noted for a steeper learning curve.
- Users on G2 highlight Balto's superior Generative AI capabilities, particularly in AI Text Summarization, which scored 9.4, as a key differentiator, while Level AI's performance in this area, although respectable, is rated lower at 8.8.
- Reviewers say that Balto's Performance Integrations are robust, scoring 9.5, allowing for seamless connectivity with other tools, while Level AI's integrations, rated at 8.6, have been described as limited in comparison.
- Users report that Balto's Feedback Collection feature is highly effective, scoring 9.4, with many noting its ability to gather actionable insights, whereas Level AI's feedback mechanisms, while functional, do not provide the same depth of analysis.
Pricing
Entry-Level Pricing
Balto
No pricing availableLevel AI
No pricing availableFree Trial
Balto
No trial information availableLevel AI
No trial information availableRatings
Meets Requirements
9.5
408
8.8
178
Ease of Use
9.6
411
8.9
185
Ease of Setup
9.6
220
8.9
158
Ease of Admin
9.5
119
9.0
46
Quality of Support
9.6
396
9.0
167
Has the product been a good partner in doing business?
9.8
121
9.1
43
Product Direction (% positive)
9.8
374
9.5
176
Features by Category
Call Analytics
9.4
204
9.0
42
9.4
208
8.8
40
9.4
219
8.7
39
Feature Not Available
8.6
40
Agent Performance Management
Feature Not Available
8.9
41
9.3
200
8.5
41
9.4
217
8.8
41
Generative AI
9.4
134
8.5
39
Agentic AI - Conversation Intelligence
Not enough data
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Quality Assurance
9.6
164
9.2
124
9.5
162
9.0
124
9.5
159
8.8
123
Engagement
9.6
167
8.9
123
9.6
163
8.9
123
9.5
164
8.5
121
Performance
9.5
163
8.6
120
9.7
165
9.0
121
Generative AI
9.4
128
8.7
86
9.4
128
8.7
86
Algorithm
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
System
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Data Ingestion
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Presentation
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
18
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
9.2
18
9.5
152
8.9
18
9.3
145
8.5
16
Feature Not Available
7.8
17
Feedback
9.5
143
8.7
17
9.4
153
8.9
18
9.4
146
8.9
17
9.3
148
9.3
16
9.3
150
8.4
16
9.4
151
8.8
15
9.3
147
9.1
16
Generative AI
9.4
83
8.7
17
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
50
Automation
Not enough data
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Autonomy
Not enough data
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Level AI are categorized as AI Customer Support Agents, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
Unique Categories
Balto is categorized as AI Agents For Business Operations
Level AI is categorized as Natural Language Understanding (NLU)
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.9%
Consumer Services
9.3%
Financial Services
5.0%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.1%
Consumer Services
27.6%
Printing
9.4%
Food & Beverages
9.4%
Retail
6.3%
Marketing and Advertising
6.3%
Other
41.1%
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Level AI has no more discussions with answers
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