# Balto vs Level AI Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Balto excels in user experience, with many praising its **fast performance** and the effectiveness of its talking prompts. Users appreciate how it helps them handle unexpected objections, particularly highlighting the value of its Spanish prompts for closing deals.
- **Users say** that Balto's implementation process is notably smooth, with recent feedback indicating that the initial setup is **easy and intuitive**. This seamless onboarding experience is a significant advantage for teams looking to quickly integrate the software into their workflows.
- **Reviewers mention** that while Level AI offers reliable technology and straightforward reporting features, it falls slightly behind Balto in terms of **ease of use**. Users have noted that Balto's interface is more user-friendly, making it easier for agents to navigate and utilize effectively.
- **According to verified reviews** , Balto provides exceptional support, with users highlighting its ability to **actively listen** and offer coaching suggestions in real-time. This feature is particularly beneficial for agents looking to improve their performance during calls.
- **G2 reviewers indicate** that Level AI has a strong focus on customer success, with users appreciating its **innovative solutions** and the value it brings to contact center representatives. However, some users feel that Balto's coaching materials and customizable features give it an edge in enhancing agent skills.
- **Users report** that Balto's Notetaker section is a standout feature, allowing for **customizable note-taking** that pulls essential information seamlessly. This functionality is a significant advantage for teams that prioritize compliance and efficiency in client-facing communications.



| | Balto | Level AI | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 587 | 199 | 
| **Largest Market Segment** | Mid-Market (49.8% of reviews) | Mid-Market (59.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Balto

Pros:
- Ease of Use (49 reviews)
- Helpful (48 reviews)

Cons:
- Call Issues (20 reviews)
- Accuracy Issues (12 reviews)

### Level AI

Pros:
- Ease of Use (78 reviews)
- Helpful (55 reviews)

Cons:
- Inaccuracy (23 reviews)
- Slow Performance (17 reviews)

---
## Ratings Comparison
| Rating | Balto | Level AI | 
|---|---|---|
  | **Meets Requirements** | 9.5 (418 reviews) | 8.9 (177 reviews) | 
  | **Ease of Use** | 9.6 (421 reviews) | 8.9 (184 reviews) | 
  | **Ease of Setup** | 9.5 (229 reviews) | 8.9 (157 reviews) | 
  | **Ease of Admin** | 9.4 (121 reviews) | 9.0 (48 reviews) | 
  | **Quality of Support** | 9.6 (406 reviews) | 9.0 (166 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (123 reviews) | 9.0 (45 reviews) | 
  | **Product Direction (% positive)** | 9.8 (384 reviews) | 9.5 (175 reviews) | 

---
## Pricing

### Balto

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Level AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.4/10 | 246 |
| **Level AI** | 8.6/10 | 45 |

#### Call Analytics

| Feature | Balto | Level AI | 
|---|---|---|
| **Call Recording** | 9.4 (205 reviews) | 9.0 (42 reviews) | 
| **Machine Learning** | 9.4 (208 reviews) | 8.8 (40 reviews) | 
| **Call Analysis** | 9.4 (220 reviews) | 8.7 (39 reviews) | 
| **Lead Qualification** | Feature Not Available | 8.6 (40 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Balto | Level AI | 
|---|---|---|
| **Customer Scoring** | Feature Not Available | 8.9 (41 reviews) | 
| **Speech-to-Text** | 9.3 (200 reviews) | 8.5 (41 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Level AI | 
|---|---|---|
| **AI Text Summarization** | 9.4 (135 reviews) | 8.5 (39 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Balto | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (13 reviews) | 
| **Decision Making** | Not enough data | 8.5 (13 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.5/10 | 178 |
| **Level AI** | 8.8/10 | 127 |

#### Quality Assurance

| Feature | Balto | Level AI | 
|---|---|---|
| **Evaluation** | 9.6 (165 reviews) | 9.2 (123 reviews) | 
| **Calibration** | 9.5 (162 reviews) | 9.0 (123 reviews) | 
| **Reports** | 9.5 (160 reviews) | 8.8 (122 reviews) | 

#### Engagement

| Feature | Balto | Level AI | 
|---|---|---|
| **Feedback** | 9.6 (170 reviews) | 8.9 (122 reviews) | 
| **Dashboards** | 9.6 (164 reviews) | 8.9 (121 reviews) | 
| **Training** | 9.5 (168 reviews) | 8.6 (119 reviews) | 

#### Performance

| Feature | Balto | Level AI | 
|---|---|---|
| **Integrations** | 9.5 (164 reviews) | 8.6 (118 reviews) | 
| **Compliance** | 9.7 (167 reviews) | 9.0 (119 reviews) | 

#### Generative AI

| Feature | Balto | Level AI | 
|---|---|---|
| **AI Text Generation** | 9.3 (129 reviews) | 8.7 (84 reviews) | 
| **AI Text Summarization** | 9.3 (128 reviews) | 8.7 (84 reviews) | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Level AI** | 8.6/10 | 6 |

#### Algorithm

| Feature | Balto | Level AI | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | 9.2 (6 reviews) | 
| **Summarization** | Not enough data | 9.7 (6 reviews) | 
| **Named Entity Recognition** | Not enough data | 8.9 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.6 (6 reviews) | 
| **Emotion Detection** | Not enough data | 8.3 (6 reviews) | 
| **Language Detection** | Not enough data | 8.9 (6 reviews) | 

#### System

| Feature | Balto | Level AI | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | 8.6 (6 reviews) | 
| **Programming Language Support** | Not enough data | 8.6 (6 reviews) | 
| **Drag and Drop** | Not enough data | 8.3 (5 reviews) | 
| **Pre-Built Algorithms** | Not enough data | 8.3 (5 reviews) | 
| **Customizable Models** | Not enough data | 7.3 (5 reviews) | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Level AI** | 8.1/10 | 5 |

#### Data Ingestion

| Feature | Balto | Level AI | 
|---|---|---|
| **Big Data Processing** | Not enough data | 7.3 (5 reviews) | 
| **Unstructed Data Processing** | Not enough data | 8.3 (5 reviews) | 
| **Processing of Various File Types** | Not enough data | 8.3 (5 reviews) | 

#### Presentation

| Feature | Balto | Level AI | 
|---|---|---|
| **Report Creation** | Not enough data | 8.7 (5 reviews) | 
| **Charts and Graphs** | Not enough data | 7.7 (5 reviews) | 
| **Tailored Content** | Not enough data | Not enough data | 

#### System

| Feature | Balto | Level AI | 
|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Responses

| Feature | Balto | Level AI | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Balto | Level AI | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Balto | Level AI | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Balto | Level AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Responses

| Feature | Balto | Level AI | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Balto | Level AI | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Customer Support

| Feature | Balto | Level AI | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Balto | Level AI | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Balto | Level AI | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Level AI** | 8.7/10 | 18 |

#### Generative AI

| Feature | Balto | Level AI | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (18 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.4/10 | 172 |
| **Level AI** | 8.8/10 | 19 |

#### Agentic AI - Sales Coaching

| Feature | Balto | Level AI | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Balto | Level AI | 
|---|---|---|
| **Knowledge Base** | 9.4 (156 reviews) | 9.2 (18 reviews) | 
| **Coaching Materials** | 9.5 (153 reviews) | 8.9 (18 reviews) | 
| **Playbook Creation** | 9.3 (145 reviews) | 8.5 (16 reviews) | 
| **Video Record** | Feature Not Available | 7.8 (17 reviews) | 

#### Feedback

| Feature | Balto | Level AI | 
|---|---|---|
| **Review** | 9.5 (143 reviews) | 8.7 (17 reviews) | 
| **Scorecard** | 9.4 (153 reviews) | 8.9 (18 reviews) | 
| **Coaching Card** | 9.4 (147 reviews) | 8.9 (17 reviews) | 
| **Leaderboard** | 9.3 (148 reviews) | 9.3 (16 reviews) | 
| **Real-Time Updates** | 9.3 (150 reviews) | 8.4 (16 reviews) | 
| **Notifications** | 9.4 (151 reviews) | 8.8 (15 reviews) | 
| **Competition** | 9.3 (147 reviews) | 9.1 (16 reviews) | 

#### Generative AI

| Feature | Balto | Level AI | 
|---|---|---|
| **AI Text Summarization** | 9.4 (84 reviews) | 8.7 (17 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Level AI** | 8.7/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Balto | Level AI | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.3 (50 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.6 (50 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (50 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (50 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (49 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Balto | Level AI | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (49 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (50 reviews) | 
| **Escalation Handling** | Not enough data | 8.5 (48 reviews) | 
| **Workflow Optimization** | Not enough data | 9.0 (52 reviews) | 

#### Automation

| Feature | Balto | Level AI | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.9 (51 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (51 reviews) | 
| **Document Processing** | Not enough data | 8.6 (50 reviews) | 

#### Autonomy

| Feature | Balto | Level AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.7 (50 reviews) | 
| **Adaptive Responses** | Not enough data | 8.9 (50 reviews) | 
| **Task Execution** | Not enough data | 8.8 (50 reviews) | 
| **Problem Solving** | Not enough data | 8.7 (50 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Balto | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg)


**Unique to Level AI (3):** [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Balto | Level AI | 
|---|---|---|
| **Small-Business** | 24.5% | 9.4% | 
| **Mid-Market** | 49.8% | 59.9% | 
| **Enterprise** | 25.7% | 30.7% | 

### By Industry

#### Balto

- **Insurance:** 50.1%
- **Consumer Services:** 9.4%
- **Financial Services:** 5.1%
- **Telecommunications:** 4.2%
- **Hospital & Health Care:** 4.0%
- **Education Management:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Construction:** 1.7%
- **Accounting:** 1.5%
- **Real Estate:** 1.3%
- **Other:** 16.7%

#### Level AI

- **Consumer Services:** 27.2%
- **Food & Beverages:** 9.4%
- **Printing:** 8.4%
- **Retail:** 6.8%
- **Marketing and Advertising:** 6.3%
- **Financial Services:** 5.8%
- **Outsourcing/Offshoring:** 4.2%
- **Computer Software:** 3.7%
- **Business Supplies and Equipment:** 3.1%
- **Furniture:** 2.6%
- **Other:** 22.5%

---
## Alternatives

### Alternatives to Balto

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6639 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6811 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)

### Alternatives to Level AI

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6639 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)

---
## Top Discussions

### Balto

- Title: [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) — 2 comments, 2 upvotes
  > **Top comment:** "Absolutely. "
- Title: [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) — 2 comments
  > **Top comment:** "Hi Adonis! 

Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I..."
- Title: [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) — 1 comment, 1 upvote
  > **Top comment:** "Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement. 

We realized..."
- Title: [No questions.](https://www.g2.com/discussions/35606-no-questions) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Level AI

- Title: [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) — 1 comment
  > **Top comment:** "To improve customer service in contact centers."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/balto-vs-level-ai)