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Compare Balto and Cresta 
Featured Products
At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(575)4.8 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoCresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Balto excels in user experience, with many praising its ability to record customer interactions and generate instant notes after calls. This feature significantly saves time and enhances productivity, making it a favorite among users who value efficiency.
- Users say that Balto's implementation process stands out, with feedback highlighting the knowledgeable and efficient support team that ensures a smooth onboarding experience. In contrast, Cresta has received less recent feedback on implementation, which may indicate a need for improvement in this area.
- Reviewers mention that Balto offers a user-friendly interface, allowing easy navigation through applicable scripts for various call scenarios. This ease of use is a key factor for many users, while Cresta, although rated well, has slightly lower scores in this aspect, indicating room for enhancement.
- According to verified reviews, Balto's quality of support is highly rated, with users appreciating the prompt and helpful responses from the support team. Cresta also receives positive remarks for quick turnaround times on questions, but Balto's higher support ratings suggest a more robust support experience overall.
- Users highlight that Cresta's real-time coaching feature has improved productivity for team members, providing prompts during calls to enhance conversations. While this is a strong point for Cresta, Balto's comprehensive features and higher satisfaction ratings indicate a more well-rounded solution for users seeking overall performance.
- G2 reviewers indicate that Balto's product direction and continuous updates are well-received, with users feeling confident in the software's evolution. Cresta, while also appreciated, has lower scores in this area, suggesting that users may desire more assurance regarding its future development.
Pricing
Entry-Level Pricing
Balto
No pricing availableCresta
No pricing availableFree Trial
Balto
No trial information availableCresta
No trial information availableRatings
Meets Requirements
9.5
410
8.4
31
Ease of Use
9.6
413
9.1
31
Ease of Setup
9.6
222
8.0
10
Ease of Admin
9.4
120
8.7
10
Quality of Support
9.6
398
8.8
31
Has the product been a good partner in doing business?
9.8
122
10.0
9
Product Direction (% positive)
9.8
376
8.3
28
Features by Category
Call Analytics
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Conversation Intelligence
Feature Not Available
Not enough data
9.3
200
Not enough data
Not enough data
Not enough data
Generative AI
9.4
134
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
165
Not enough data
9.5
162
Not enough data
9.5
159
Not enough data
Engagement
9.6
168
Not enough data
9.6
163
Not enough data
9.5
165
Not enough data
Performance
9.5
163
Not enough data
9.7
165
Not enough data
Generative AI
9.4
128
Not enough data
9.4
128
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
8.1
24
9.5
152
8.7
22
9.3
145
Feature Not Available
Feature Not Available
Feature Not Available
Feedback
9.5
143
8.7
22
9.4
153
8.5
19
9.4
146
9.0
19
9.3
148
8.6
19
9.3
150
8.9
20
9.4
151
8.1
19
9.3
147
8.4
17
Generative AI
9.4
83
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Cresta are categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.7%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.1%
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Cresta has no discussions with answers
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