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Compare Balto and Cresta 
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At a Glance
Market Segments
Mid-Market (49.7% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(566)4.8 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoCresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Balto excels in call analytics, with a high rating of 9.4 for call recording and machine learning capabilities, while Cresta falls short in this area with lower ratings, indicating that Balto provides more robust tools for analyzing and improving call performance.
- Reviewers mention that Balto's quality assurance features, such as evaluation and calibration, are rated at 9.6 and 9.5 respectively, showcasing its strength in maintaining high standards in customer interactions, whereas Cresta's ratings in these areas are notably lower, suggesting less effective quality control.
- G2 users highlight Balto's superior training resources, with a knowledge base rating of 9.4 and coaching materials at 9.5, which are essential for onboarding and continuous improvement, while Cresta's ratings of 8.3 and 8.7 indicate a need for enhancement in these critical support areas.
- Users on G2 report that Balto's real-time updates and notifications are rated at 9.3 and 9.4, respectively, allowing for timely adjustments during customer interactions, while Cresta's lower ratings suggest that users may experience delays in receiving important information.
- Reviewers say that Balto's integration capabilities are rated at 9.5, making it easier to connect with other tools and platforms, which is crucial for seamless workflows, while Cresta's integration rating is lower, indicating potential challenges in this area.
- Users report that Balto's performance in compliance is rated at 9.7, reflecting its strong adherence to industry standards, while Cresta's compliance rating is lower, which may raise concerns for businesses prioritizing regulatory adherence.
Pricing
Entry-Level Pricing
Balto
No pricing availableCresta
No pricing availableFree Trial
Balto
No trial information availableCresta
No trial information availableRatings
Meets Requirements
9.5
408
8.4
31
Ease of Use
9.6
411
9.1
31
Ease of Setup
9.6
220
8.0
10
Ease of Admin
9.5
119
8.7
10
Quality of Support
9.6
396
8.8
31
Has the product been a good partner in doing business?
9.8
121
10.0
9
Product Direction (% positive)
9.8
374
8.3
28
Features by Category
Call Analytics
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
9.3
200
Not enough data
9.4
217
Not enough data
Generative AI
9.4
134
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
164
Not enough data
9.5
162
Not enough data
9.5
159
Not enough data
Engagement
9.6
167
Not enough data
9.6
163
Not enough data
9.5
164
Not enough data
Performance
9.5
163
Not enough data
9.7
165
Not enough data
Generative AI
9.4
128
Not enough data
9.4
128
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
8.1
24
9.5
152
8.7
22
9.3
145
Feature Not Available
Feature Not Available
Feature Not Available
Feedback
9.5
143
8.7
22
9.4
153
8.5
19
9.4
146
9.0
19
9.3
148
8.6
19
9.3
150
8.9
20
9.4
151
8.1
19
9.3
147
8.4
17
Generative AI
9.4
83
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Cresta are categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.9%
Consumer Services
9.3%
Financial Services
5.0%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.1%
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Cresta has no discussions with answers
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