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At a Glance
Market Segments
Enterprise (52.6% of reviews)
Mid-Market (78.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformDialShree Predictive Dialer
Star Rating
(56)4.6 out of 5
Market Segments
Mid-Market (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about DialShree Predictive DialerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that the "Ease of Use" for DialShree Predictive Dialer is significantly higher at 9.1 compared to Avaya Experience Platform's 8.4, indicating that DialShree offers a more intuitive interface that simplifies daily operations.
- Reviewers mention that DialShree's "Quality of Support" is rated at 9.3, while Avaya's is lower at 8.2, suggesting that users find DialShree's customer service more responsive and helpful when issues arise.
- G2 users highlight that DialShree Predictive Dialer excels in "Agent Self-Service" with a score of 9.3, allowing agents to manage their schedules and tasks more effectively, whereas Avaya's score in this area is not as strong.
- Users on G2 note that DialShree's "Predictive Dialer" feature is rated at 9.6, showcasing its efficiency in connecting agents with leads, while Avaya's predictive capabilities are rated equally high, but users feel DialShree's implementation is more seamless.
- Reviewers say that DialShree's "Session Recording" feature, rated at 9.4, is praised for its clarity and ease of access, while Avaya's score of 8.7 indicates room for improvement in this area, with some users finding it less user-friendly.
- Users report that DialShree's "Performance Evaluation" tools score 9.3, providing comprehensive insights into agent performance, while Avaya's lower score of 7.3 suggests that its evaluation tools may not be as robust or user-friendly.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableDialShree Predictive Dialer
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableDialShree Predictive Dialer
No trial information availableRatings
Meets Requirements
8.6
132
8.9
49
Ease of Use
8.4
131
9.1
49
Ease of Setup
7.5
34
9.0
38
Ease of Admin
7.8
33
9.4
36
Quality of Support
8.2
118
9.3
47
Has the product been a good partner in doing business?
7.9
32
9.6
36
Product Direction (% positive)
7.1
129
9.8
49
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.4
9
Not enough data
9.6
9
Not enough data
Not enough data
Agent Tools
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.6
9
Automation
Not enough data
9.8
9
Not enough data
9.6
8
Not enough data
9.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
15
|
Verified
9.4
8
8.9
11
8.8
8
8.1
15
|
Verified
9.0
8
7.7
10
9.6
8
8.2
14
|
Verified
9.4
8
Generative AI
Not enough data
9.4
6
Functions
8.6
34
|
Verified
9.8
8
8.9
34
9.8
8
8.9
31
|
Verified
9.8
8
8.8
15
|
Verified
9.2
8
8.1
16
9.8
8
8.9
14
|
Verified
9.4
8
8.9
14
|
Verified
9.2
8
9.3
14
|
Verified
9.4
8
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
9.8
8
8.7
27
|
Verified
9.8
8
8.6
31
|
Verified
9.2
8
8.6
12
|
Verified
9.4
8
8.8
13
|
Verified
9.6
8
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Platform
Not enough data
9.0
36
Not enough data
8.8
33
Not enough data
9.4
36
Not enough data
9.5
35
Not enough data
9.5
37
Not enough data
9.6
35
Not enough data
9.5
38
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
9.5
36
Not enough data
9.3
37
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
38
Not enough data
9.3
38
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and DialShree Predictive Dialer are categorized as Contact Center, Speech Analytics, and Customer Self-Service
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce
DialShree Predictive Dialer is categorized as Live Chat, Social Customer Service, Customer Communications Management, Help Desk, Digital Customer Service Platforms, Contact Center Quality Assurance, Outbound Call Tracking, Auto Dialer, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
DialShree Predictive Dialer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Insurance
32.7%
Financial Services
10.9%
Education Management
10.9%
Health, Wellness and Fitness
7.3%
Automotive
7.3%
Other
30.9%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
DialShree Predictive Dialer has no discussions with answers
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