# Avaya Experience Platform, DialShree Predictive Dialer vs 3CX Comparison

| | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 181 | 56 | 546 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Mid-Market (78.2% of reviews) | Mid-Market (54.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Free 10 Users | 

---
## Top Pros & Cons

### Avaya Experience Platform

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### DialShree Predictive Dialer

Pros:
- Agent Productivity (1 reviews)
- Customer Support (1 reviews)

Cons:
- Dialer Issues (1 reviews)
- Dialer Limitations (1 reviews)

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (32 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

---
## Ratings Comparison
| Rating | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (132 reviews) | 8.9 (49 reviews) | 8.9 (365 reviews) | 
  | **Ease of Use** | 8.4 (131 reviews) | 9.1 (49 reviews) | 9.0 (373 reviews) | 
  | **Ease of Setup** | 7.5 (34 reviews) | 9.0 (38 reviews) | 8.8 (253 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 9.4 (36 reviews) | 9.0 (236 reviews) | 
  | **Quality of Support** | 8.2 (118 reviews) | 9.3 (47 reviews) | 7.9 (332 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (32 reviews) | 9.6 (36 reviews) | 8.6 (226 reviews) | 
  | **Product Direction (% positive)** | 7.1 (129 reviews) | 9.8 (49 reviews) | 8.4 (365 reviews) | 

---
## Pricing

### Avaya Experience Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### DialShree Predictive Dialer

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Ticket and Case Management

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 8.9 (43 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | 9.5/10 | 9 |
| **3CX** | N/A | N/A |

#### Dialing Options

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Progressive Dialing** | Not enough data | 9.6 (9 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Callback Scheduling ** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Call Recording ** | Not enough data | 9.6 (9 reviews) | Not enough data | 

#### Automation

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.8 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Call Scrubbing** | Not enough data | 9.4 (9 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Channels

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | Not enough data | 

#### Design

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Quality Assurance

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | 8.6/10 | 46 |
| **DialShree Predictive Dialer** | 9.6/10 | 8 |
| **3CX** | 8.2/10 | 303 |

#### Channels

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Voice** | 9.3 (15 reviews) ✓ Verified | 9.4 (8 reviews) | 9.4 (142 reviews) ✓ Verified | 
| **Social** | 8.9 (11 reviews) | 8.8 (8 reviews) | Feature Not Available | 
| **Web Chat** | 8.1 (15 reviews) ✓ Verified | 9.0 (8 reviews) | 8.6 (94 reviews) ✓ Verified | 
| **Mobile SMS** | 7.7 (10 reviews) | 9.6 (8 reviews) | 7.3 (71 reviews) | 
| **Email** | 8.2 (14 reviews) ✓ Verified | 9.4 (8 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.4 (6 reviews) | 6.9 (23 reviews) | 

#### Functions

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Session Routing** | 8.6 (34 reviews) ✓ Verified | 9.8 (8 reviews) | 8.9 (181 reviews) ✓ Verified | 
| **Session Queuing** | 8.9 (34 reviews) | 9.8 (8 reviews) | 8.9 (185 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (31 reviews) ✓ Verified | 9.8 (8 reviews) | 8.9 (184 reviews) ✓ Verified | 
| **Speech Analytics** | 8.8 (15 reviews) ✓ Verified | 9.2 (8 reviews) | Feature Not Available | 
| **Auto Dialer** | 8.1 (16 reviews) | 9.8 (8 reviews) | 8.2 (93 reviews) | 
| **IVR** | 8.9 (14 reviews) ✓ Verified | 9.4 (8 reviews) | 9.1 (117 reviews) | 
| **Inbound Screen Pop** | 8.9 (14 reviews) ✓ Verified | 9.2 (8 reviews) | 8.8 (98 reviews) | 
| **Persistent Data** | 9.3 (14 reviews) ✓ Verified | 9.4 (8 reviews) | 8.4 (95 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.0 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (12 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.9 (12 reviews) | 

#### Administrative

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (27 reviews) ✓ Verified | 9.8 (8 reviews) | 8.3 (149 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (27 reviews) ✓ Verified | 9.8 (8 reviews) | 9.0 (179 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.6 (31 reviews) ✓ Verified | 9.2 (8 reviews) | 8.4 (185 reviews) ✓ Verified | 
| **Session Recording** | 8.6 (12 reviews) ✓ Verified | 9.4 (8 reviews) | 9.0 (114 reviews) | 
| **Agent Scheduling and Assignment** | 8.8 (13 reviews) ✓ Verified | 9.6 (8 reviews) | 8.3 (103 reviews) ✓ Verified | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | 9.0/10 | 144 |

#### Collaboration Tools

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 8.8 (68 reviews) ✓ Verified | 
| **Presentations** | Not enough data | Not enough data | 9.1 (37 reviews) ✓ Verified | 
| **Whiteboarding** | Not enough data | Not enough data | 9.0 (33 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 9.2 (38 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | Not enough data | 8.5 (34 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 8.4 (71 reviews) ✓ Verified | 
| **Recording** | Not enough data | Not enough data | 9.1 (67 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | Not enough data | 9.2 (69 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 

#### Software Type

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 9.0 (82 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | Not enough data | 9.3 (45 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | Not enough data | 9.2 (43 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | 7.9/10 | 5 |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Workforce Management

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Agent Availability** | 7.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Skills Management** | 7.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Agent Self-Service** | 9.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Performance Analysis** | 7.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Intraday Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | 9.3/10 | 41 |
| **3CX** | 8.7/10 | 54 |

#### Platform

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 9.0 (36 reviews) | 7.7 (40 reviews) | 
| **Mobile Access** | Not enough data | 8.8 (33 reviews) | 8.9 (48 reviews) | 
| **Queue Management** | Not enough data | 9.4 (36 reviews) | 9.1 (46 reviews) | 
| **Call Routing** | Not enough data | 9.5 (35 reviews) | 8.8 (49 reviews) | 
| **Call Back** | Not enough data | 9.5 (37 reviews) | 8.9 (47 reviews) | 
| **IVR** | Not enough data | 9.6 (35 reviews) | 9.2 (42 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.5 (38 reviews) | 9.1 (46 reviews) | 

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 6.8 (14 reviews) | 

#### Workforce Management

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 9.5 (36 reviews) | 9.2 (48 reviews) | 
| **Performance Evaluation** | Not enough data | 9.3 (37 reviews) | 8.7 (47 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.3 (38 reviews) | 9.1 (49 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.3 (38 reviews) | 8.5 (48 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | 8.5/10 | 57 |

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.3 (10 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (9 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.4 (9 reviews) | 

#### Communication

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 9.3 (37 reviews) | 
| **Notifications** | Not enough data | Not enough data | 9.3 (38 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | Feature Not Available | 
| **In-App Messaging** | Not enough data | Not enough data | 9.3 (37 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | Feature Not Available | 

####  Internal Use

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.9 (43 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.9 (37 reviews) | 
| **Lead Development** | Not enough data | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | Not enough data | Feature Not Available | 
| **Team Inbox ** | Not enough data | Not enough data | 8.9 (36 reviews) | 
| **Customer Profiles** | Not enough data | Not enough data | 9.0 (34 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Generative AI

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | 8.7/10 | 27 |

#### Basic Communication - Cloud PBX

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Call Management** | Not enough data | Not enough data | 9.7 (24 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 8.9 (21 reviews) | 
| **Scalability** | Not enough data | Not enough data | 9.7 (21 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (22 reviews) | 
| **Mobile Accessibility** | Not enough data | Not enough data | 9.6 (23 reviews) | 
| **Accessibility** | Not enough data | Not enough data | 9.8 (23 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 8.5 (20 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | 7.6 (21 reviews) | 
| **Support and Reliability** | Not enough data | Not enough data | 8.0 (22 reviews) | 
| **Automated attendant** | Not enough data | Not enough data | 7.0 (21 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | 8.5/10 | 280 |

#### Platform Basics - VoIP Providers

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 9.3 (20 reviews) | 
| **Call Management** | Not enough data | Not enough data | 9.6 (19 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 8.4 (19 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.0 (19 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | 9.1 (19 reviews) | 
| **SIP trunking services** | Not enough data | Not enough data | 9.3 (19 reviews) | 

#### Basic Communication

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 9.5 (193 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | Not enough data | 8.4 (133 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | Not enough data | 8.3 (132 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | Not enough data | 8.2 (118 reviews) ✓ Verified | 
| **Conference Calls** | Not enough data | Not enough data | 8.8 (174 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 9.4 (186 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.1 (9 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.9 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.9 (8 reviews) | 

#### Access

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 8.4 (117 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | Not enough data | 8.5 (154 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | Not enough data | 8.4 (164 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 8.5 (173 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | Not enough data | 9.0 (161 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | Not enough data | Feature Not Available | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | Not enough data | 

#### Insights

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **DialShree Predictive Dialer** | N/A | N/A |
| **3CX** | 9.2/10 | 74 |

#### Agentic AI - UCaaS Platforms

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Feature Not Available | 
| **Native VoIP** | Not enough data | Not enough data | 9.7 (24 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | Not enough data | 9.0 (22 reviews) ✓ Verified | 

#### Features

| Feature | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 9.4 (24 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | Not enough data | 8.7 (18 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | Not enough data | 9.4 (28 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | Not enough data | 8.6 (27 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Avaya Experience Platform (3):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to DialShree Predictive Dialer (11):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to 3CX (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Experience Platform | DialShree Predictive Dialer | 3CX | 
|---|---|---|---|
| **Small-Business** | 13.8% | 14.5% | 36.2% | 
| **Mid-Market** | 33.6% | 78.2% | 54.9% | 
| **Enterprise** | 52.6% | 7.3% | 8.9% | 

### By Industry

#### Avaya Experience Platform

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### DialShree Predictive Dialer

- **Insurance:** 32.7%
- **Financial Services:** 10.9%
- **Education Management:** 10.9%
- **Automotive:** 7.3%
- **Health, Wellness and Fitness:** 7.3%
- **Banking:** 3.6%
- **Information Technology and Services:** 3.6%
- **Computer Software:** 3.6%
- **Higher Education:** 3.6%
- **Accounting:** 1.8%
- **Other:** 14.5%

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

---
## Alternatives

### Alternatives to Avaya Experience Platform

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (85 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)

### Alternatives to DialShree Predictive Dialer

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3372 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7600 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7329 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3553 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (636 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)

---
## Top Discussions

### Avaya Experience Platform

No discussions available for this product.

### DialShree Predictive Dialer

No discussions available for this product.

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-experience-platform-vs-dialshree-predictive-dialer-vs-3cx)