Compare Avaya Experience Platform and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformRingCentral Contact Center
Star Rating
(185)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Avaya Experience Platform excels in user-friendliness, with many users appreciating its straightforward interface and lack of complicated features. This makes it a solid choice for teams looking for a platform that is easy to navigate.
- Users say that RingCentral Contact Center stands out for its multi-channel integration, allowing seamless unification of customer interactions across various platforms. This AI-powered efficiency is particularly beneficial for businesses that handle diverse communication channels.
- According to verified reviews, Avaya Experience Platform is praised for its flexibility and robust feature set, which users feel competes well with established players in the market. This adaptability is a significant advantage for enterprises with specific needs.
- Reviewers mention that RingCentral Contact Center offers exceptional customer support, with many highlighting the quick resolution of issues on the first call. This level of service is crucial for busy teams that require reliable assistance.
- G2 reviewers note that while Avaya Experience Platform has a strong feature offering, it faces challenges in implementation speed, with some users indicating that setup can be more time-consuming compared to RingCentral, which is noted for its quicker onboarding process.
- Users report that RingCentral Contact Center's dashboard capabilities are particularly impressive, providing users with insightful analytics and performance metrics that help in managing operations effectively, a feature that some Avaya users feel could be improved.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableRingCentral Contact Center
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.6
132
8.4
145
Ease of Use
8.4
131
8.5
148
Ease of Setup
7.5
34
8.3
79
Ease of Admin
7.8
33
8.3
49
Quality of Support
8.2
118
7.9
129
Has the product been a good partner in doing business?
7.9
32
8.0
50
Product Direction (% positive)
7.1
129
7.1
137
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.3
15
|
Verified
8.9
48
|
Verified
8.9
11
7.4
38
|
Verified
8.1
15
|
Verified
7.7
40
|
Verified
7.7
10
7.8
46
|
Verified
8.2
14
|
Verified
7.9
39
|
Verified
Generative AI
Not enough data
6.7
26
Functions
8.6
34
|
Verified
8.3
66
|
Verified
8.9
34
8.1
64
|
Verified
8.9
31
|
Verified
7.9
54
|
Verified
8.8
15
|
Verified
7.4
32
|
Verified
8.1
16
8.0
40
|
Verified
8.9
14
|
Verified
7.8
38
|
Verified
8.9
14
|
Verified
8.1
42
9.3
14
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
7.9
57
|
Verified
8.7
27
|
Verified
8.5
63
|
Verified
8.6
31
|
Verified
7.9
68
|
Verified
8.6
12
|
Verified
8.0
41
|
Verified
8.8
13
|
Verified
7.8
38
|
Verified
Workforce Management
7.7
5
|
Verified
8.7
13
7.3
5
|
Verified
8.3
11
Not enough data
8.5
10
9.3
5
|
Verified
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
7.3
5
|
Verified
8.8
11
7.3
5
|
Verified
9.5
14
Not enough data
8.0
10
8.7
5
|
Verified
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and RingCentral Contact Center are categorized as Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
Avaya Experience Platform is categorized as Speech Analytics
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Social Customer Service, Conversational Support, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Consumer Services
10.5%
Information Technology and Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
RingCentral Contact Center has no more discussions with answers
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