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Compare Autotask and Kaseya VSA 
At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (51.9% of reviews)
Entry-Level Pricing
No pricing available
standard
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskKaseya VSA
Star Rating
(322)4.1 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
standard
Free Trial is available
Learn more about Kaseya VSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Kaseya VSA. Users appreciate its comprehensive features, particularly highlighting its effectiveness in managing help desk tickets and automating workflows.
- According to verified reviews, Autotask's implementation process is praised for being quick and intuitive, with users noting that the onboarding wizard simplifies the setup experience. In contrast, Kaseya VSA has received mixed feedback regarding its setup, with some users finding it less straightforward.
- Users say that Autotask provides superior support quality, with a score that reflects its responsiveness and helpfulness. Reviewers have mentioned the value of its analytics and reporting features, which enhance operational efficiency, while Kaseya VSA's support has been described as "phenomenal," but less frequently highlighted in user feedback.
- Reviewers mention that Autotask's ticket management capabilities, including prioritization and routing, are standout features that contribute to a smoother workflow. Users have expressed satisfaction with how these automations improve their day-to-day operations, whereas Kaseya VSA's ticketing features, while functional, do not receive the same level of acclaim.
- According to recent user feedback, Autotask's dashboard and time tracking functionalities are particularly well-received, with users finding them intuitive and effective for managing tasks. Kaseya VSA, while offering a good interface, has not garnered the same level of enthusiasm for its dashboard capabilities.
- G2 reviewers highlight that Autotask is favored by small businesses, with a larger percentage of reviews coming from this segment, indicating a strong alignment with their needs. Kaseya VSA also serves small businesses but has a lower percentage of reviews from this group, suggesting it may not cater as effectively to their specific requirements.
Pricing
Entry-Level Pricing
Autotask
No pricing availableKaseya VSA
Kaseya VSA Pricing
standard
Full featured solution for IT departments and MSPs.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
Free Trial
Autotask
No trial information availableKaseya VSA
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.4
254
Ease of Use
8.0
479
7.7
262
Ease of Setup
7.5
367
7.3
217
Ease of Admin
7.7
265
7.9
216
Quality of Support
8.2
416
7.4
243
Has the product been a good partner in doing business?
8.4
257
7.8
208
Product Direction (% positive)
8.5
445
7.4
255
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.3
121
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
8.6
118
|
Verified
Not enough data
7.8
113
Not enough data
7.7
114
|
Verified
Not enough data
8.1
117
|
Verified
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
8.5
119
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Administration
Not enough data
8.7
105
Not enough data
8.0
100
Not enough data
7.8
90
Not enough data
8.6
106
Not enough data
8.2
94
Not enough data
7.8
99
Maintenance
Not enough data
8.7
102
Not enough data
7.1
84
Communication
Not enough data
7.3
93
Not enough data
5.4
79
Not enough data
5.6
78
Not enough data
6.6
77
Security
Not enough data
7.4
81
Not enough data
7.7
88
Device Support
Not enough data
6.1
82
Not enough data
7.6
94
Not enough data
7.5
93
Performance
Not enough data
7.8
96
Incident Management
8.1
237
7.9
58
8.4
236
8.0
57
8.4
235
8.0
60
7.0
230
7.3
59
7.3
231
7.6
54
Reporting
8.7
234
7.3
68
8.8
234
6.8
55
7.4
228
6.5
50
Access & Usability
6.1
230
6.5
53
7.9
230
7.6
55
7.2
225
7.9
57
7.6
223
8.0
49
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Analysis
Not enough data
7.3
86
Platform
Not enough data
7.1
80
Not enough data
8.4
123
Not enough data
7.8
85
Not enough data
8.3
112
Not enough data
7.6
94
Security
Not enough data
7.8
97
Not enough data
8.2
120
Not enough data
Feature Not Available
Not enough data
8.0
104
Not enough data
7.6
94
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Autotask and Kaseya VSA are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
Kaseya VSA is categorized as Remote Monitoring & Management (RMM), Remote Support, Enterprise IT Management, and Patch Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaseya VSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
37.0%
Computer & Network Security
9.4%
Primary/Secondary Education
2.6%
Computer Networking
2.6%
Financial Services
2.3%
Other
46.1%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What does Kaseya do?
1 Comment
Official Response from Kaseya VSA
Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT...Read more
Does VSA integrate with any other related providers?
1 Comment
Official Response from Kaseya VSA
VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their...Read more
Where is Kaseya located?
1 Comment
Official Response from Kaseya VSA
Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us...Read more
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