Introducing G2.ai, the future of software buying.Try now
Compare Autotask and Issuetrak 
At a Glance
Market Segments
Small-Business (68.5% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $26.00 1 per agent Per Month
Autotask
Star Rating
(519)4.3 out of 5
Market Segments
Small-Business (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskIssuetrak
Star Rating
(62)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
Learn more about IssuetrakSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in providing a comprehensive Professional Services Automation (PSA) tool, which is particularly beneficial for managing help desk tickets. Users appreciate its ability to prioritize and assign tickets effectively, enhancing workflow efficiency.
- Users say that Issuetrak stands out for its robust ticketing system, with a highly praised search function that serves as a valuable Knowledge Base for recurring issues. This feature allows teams to quickly find solutions based on previously documented tickets, streamlining the support process.
- Reviewers mention that Autotask's analytics and reporting capabilities are a significant advantage, with many users highlighting how these tools help in tracking performance and making informed decisions. The automations available in Autotask also contribute to improved operational efficiency.
- According to verified reviews, Issuetrak's custom reporting capabilities are a key feature that users cherish. Organizations can easily pull or automate reports tailored to specific clients, which enhances their ability to analyze data and respond to client needs effectively.
- G2 reviewers indicate that while Autotask has a solid overall rating, some users find challenges with its setup process, noting that it can be less intuitive compared to Issuetrak, which is often praised for its ease of setup and administration.
- Users highlight that Issuetrak's quality of support is a strong point, with many reviewers expressing high satisfaction with the assistance they receive. In contrast, while Autotask's support is generally well-regarded, it does not reach the same level of acclaim as Issuetrak's, which could be a consideration for teams prioritizing support quality.
Pricing
Entry-Level Pricing
Autotask
No pricing availableIssuetrak
Cloud
Starting at $26.00
1 per agent Per Month
Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub
Free Trial
Autotask
No trial information availableIssuetrak
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.0
58
Ease of Use
8.0
479
8.2
59
Ease of Setup
7.5
367
8.0
42
Ease of Admin
7.7
265
8.3
43
Quality of Support
8.2
416
9.0
56
Has the product been a good partner in doing business?
8.4
257
9.3
43
Product Direction (% positive)
8.5
445
7.8
59
Features by Category
Ticket and Case Management
Not enough data
8.4
43
|
Verified
Not enough data
8.1
43
|
Verified
Not enough data
7.9
42
|
Verified
Not enough data
8.2
39
Not enough data
7.4
24
Not enough data
8.1
41
|
Verified
Not enough data
8.1
40
|
Verified
Not enough data
7.8
24
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.2
30
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
7.3
15
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
5.7
18
Not enough data
7.7
30
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
6.7
11
|
Verified
Not enough data
6.8
38
|
Verified
Not enough data
7.9
38
|
Verified
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Issuetrak are categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Issuetrak
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.3%
Computer & Network Security
17.3%
Computer Software
6.4%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
14.5%
Telecommunications
8.1%
Hospital & Health Care
8.1%
Financial Services
6.5%
Education Management
6.5%
Other
56.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What is required for installation?
2 Comments
DH
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 Comment
Official Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.
• Web-based, email, mobile issue/ticket...Read more
What is Issuetrak used for?
1 Comment
Official Response from Issuetrak
Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
