Compare Autotask and Forecast 
Featured Products
At a Glance
Market Segments
Small-Business (68.8% of reviews)
Small-Business (53.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Autotask
Star Rating
(554)4.3 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskForecast
Star Rating
(132)4.2 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Learn more about ForecastSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Forecast. Users appreciate its comprehensive features, particularly highlighting its effectiveness in managing help desk tickets and automating workflows, which enhances operational efficiency.
- Users say that Autotask's implementation process is smooth and intuitive, with many recent reviewers praising its onboarding wizard. In contrast, Forecast, while offering an intuitive interface, has fewer recent reviews, which may indicate less user engagement and support for new users.
- Reviewers mention that Autotask provides robust analytics and reporting capabilities, making it a valuable tool for tracking performance and project outcomes. This is a notable advantage over Forecast, where users have pointed out that while it offers AI-driven resource planning, it may not match the depth of reporting features found in Autotask.
- According to verified reviews, Autotask's quality of support is highly rated, with users noting responsive assistance and effective problem resolution. In comparison, while Forecast has a good support rating, it does not receive the same level of praise, which could impact user experience during critical project phases.
- Users highlight that Autotask's ability to prioritize and assign tickets efficiently is a game-changer for teams managing multiple projects. On the other hand, Forecast's strengths lie in its capacity forecasting and real-time visibility, which some users find beneficial for keeping projects on track, but it may lack the same level of ticket management functionality.
- Reviewers indicate that Autotask is particularly well-suited for small businesses, with a majority of its user base falling into this category. Forecast also targets small businesses but has a smaller share of reviews, suggesting that Autotask may have a more established presence and user trust in this market segment.
Pricing
Entry-Level Pricing
Autotask
No pricing availableForecast
Pro
Contact Us
Ideal for companies that are interested in finetuning operations and finances to scale sustainably
- AI Work Automation
- Project & Portfolio Management
- Resource Management
Free Trial
Autotask
No trial information availableForecast
No trial information availableRatings
Meets Requirements
8.5
467
8.0
102
Ease of Use
7.9
503
8.1
101
Ease of Setup
7.4
390
7.6
59
Ease of Admin
7.6
279
8.4
59
Quality of Support
8.1
434
8.8
88
Has the product been a good partner in doing business?
8.4
270
8.7
60
Product Direction (% positive)
8.3
465
8.5
96
Features by Category
Tasks
Not enough data
8.4
58
|
Verified
Not enough data
8.3
60
|
Verified
Not enough data
7.6
58
|
Verified
Not enough data
7.7
50
|
Verified
Not enough data
7.4
45
|
Verified
Not enough data
7.1
41
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
6.6
41
Projects
Not enough data
8.2
51
|
Verified
Not enough data
7.5
43
|
Verified
Not enough data
7.3
43
|
Verified
Not enough data
7.4
48
|
Verified
Not enough data
7.3
39
|
Verified
Not enough data
7.6
46
|
Verified
Not enough data
7.1
24
Not enough data
7.3
40
|
Verified
Not enough data
7.0
23
Not enough data
8.1
52
|
Verified
Not enough data
7.5
36
|
Verified
Resource Management
Not enough data
8.3
46
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.5
50
|
Verified
Project Monitoring
Not enough data
7.3
35
|
Verified
Not enough data
7.8
51
|
Verified
Not enough data
7.6
41
|
Verified
Generative AI
Not enough data
4.7
10
Not enough data
4.2
10
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.0
178
Not enough data
7.9
180
Not enough data
8.0
182
Not enough data
Service Desk
9.1
186
Not enough data
8.4
182
Not enough data
8.4
183
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
7.9
176
Not enough data
7.5
171
Not enough data
Functionality
9.2
181
Not enough data
8.3
177
Not enough data
8.5
180
Not enough data
8.2
179
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Planning
Not enough data
7.8
33
Not enough data
7.8
35
Not enough data
7.8
37
Optimization
Not enough data
7.8
36
Not enough data
7.6
36
Not enough data
7.3
28
Customer Management
8.0
180
|
Verified
7.0
9
|
Verified
7.2
177
|
Verified
4.7
6
|
Verified
6.1
173
|
Verified
3.7
5
7.2
180
|
Verified
5.2
7
|
Verified
Project Management
6.9
180
8.1
13
|
Verified
7.0
178
|
Verified
8.1
13
|
Verified
7.3
172
|
Verified
8.0
10
|
Verified
7.6
173
|
Verified
8.2
13
|
Verified
Accounting
7.2
172
8.5
9
|
Verified
7.3
175
|
Verified
8.3
8
|
Verified
6.4
165
8.0
5
6.8
170
8.1
8
|
Verified
6.5
167
|
Verified
7.7
11
|
Verified
Portfolio Management
6.7
166
6.7
7
6.8
165
7.5
8
|
Verified
6.6
163
3.9
6
6.6
162
5.8
6
|
Verified
Analytics
6.7
165
|
Verified
6.8
11
|
Verified
7.5
177
|
Verified
7.3
11
|
Verified
7.4
166
|
Verified
6.7
6
|
Verified
Administration
7.8
185
|
Verified
8.1
7
|
Verified
8.2
176
|
Verified
6.9
8
|
Verified
8.0
172
|
Verified
6.3
10
|
Verified
Platform
8.3
175
|
Verified
7.9
8
|
Verified
7.4
159
|
Verified
6.0
5
|
Verified
8.6
175
|
Verified
7.6
12
|
Verified
6.5
163
|
Verified
4.3
7
|
Verified
4.7
160
|
Verified
Feature Not Available
Generative AI
5.7
88
Not enough data
6.1
87
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Automation
Not enough data
7.8
24
Not enough data
6.9
23
Not enough data
7.8
19
Administration
Not enough data
8.0
21
Not enough data
7.9
19
Not enough data
8.6
22
Project management
Not enough data
8.1
27
Not enough data
7.3
20
Not enough data
8.8
28
Not enough data
7.9
25
Not enough data
8.4
24
Not enough data
6.8
17
Not enough data
8.0
25
Workload
Not enough data
8.3
25
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
21
Communication & Collaboration
Not enough data
7.5
16
Not enough data
6.1
16
Not enough data
7.5
20
Cost Management
Not enough data
7.9
21
Not enough data
7.8
23
Not enough data
8.3
20
Integration
Not enough data
7.8
13
Not enough data
7.4
15
Not enough data
6.9
13
Generative AI
Not enough data
3.7
5
Not enough data
3.3
5
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
236
Not enough data
8.4
235
Not enough data
8.4
234
Not enough data
7.0
229
Not enough data
7.3
230
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
226
Not enough data
Access & Usability
6.1
229
Not enough data
7.9
229
Not enough data
7.2
224
Not enough data
7.5
224
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Forecast are categorized as Professional Services Automation
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forecast
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.3%
Computer & Network Security
17.2%
Computer Software
6.1%
Computer Networking
3.2%
Consulting
2.3%
Other
18.9%
Marketing and Advertising
37.4%
Computer Software
14.6%
Information Technology and Services
12.2%
Design
3.3%
Consulting
2.4%
Other
30.1%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Forecast has no discussions with answers
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