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Compare Ascendo AI and Qualtrics Customer Experience 
At a Glance
Market Segments
Enterprise (77.3% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Contact Us
Ascendo AI
Star Rating
(23)5.0 out of 5
Market Segments
Enterprise (77.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Pay As You Go Per Month
Learn more about Ascendo AIQualtrics Customer Experience
Star Rating
(743)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across various channels. Users appreciate its ability to consolidate data from emails, surveys, SMS, websites, apps, and social media, making it a versatile tool for decision-making.
- Users say that Ascendo AI stands out for its ease of setup and configuration. Reviewers highlight the platform's effectiveness in delivering accurate predictive results, which are crucial for managing remote and field support, showcasing its practical application in real-world scenarios.
- According to verified reviews, Qualtrics Customer Experience offers robust dashboards and reporting tools that provide clear, actionable insights. Users find these features particularly useful for analyzing customer data and making informed business decisions.
- Reviewers mention that Ascendo AI's search engine is a significant advantage, allowing users to easily navigate products organized by groups. This feature enhances usability and helps teams quickly find the information they need to address customer demands.
- G2 reviewers highlight that while Qualtrics Customer Experience has a higher overall satisfaction score, Ascendo AI's users express strong approval for its proactive measures in inventory management, helping businesses meet stringent SLA requirements effectively.
- Users report that Qualtrics Customer Experience provides a variety of options to achieve similar goals, which can be beneficial for teams looking for flexibility in their approach. This adaptability is a key strength that users appreciate when navigating complex customer experience challenges.
Pricing
Entry-Level Pricing
Ascendo AI
Ascendo AI
Pay As You Go
Per Month
- Agent Assist (one channel - Slack / email / Phone / Chat )
- Live Agent anytime and anywhere
- Self Service (one channel - AI bot / Search )
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Ascendo AI
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
10.0
5
8.6
599
Ease of Use
10.0
5
8.4
601
Ease of Setup
Not enough data
7.6
358
Ease of Admin
Not enough data
8.0
350
Quality of Support
10.0
5
8.5
568
Has the product been a good partner in doing business?
Not enough data
8.5
342
Product Direction (% positive)
Not enough data
8.6
576
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.4
118
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
95
Not enough data
9.0
121
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ascendo AI and Qualtrics Customer Experience are categorized as Proactive Customer Retention
Unique Categories
Ascendo AI has no unique categories
Qualtrics Customer Experience is categorized as Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Ascendo AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
31.8%
Hospital & Health Care
27.3%
Computer Software
13.6%
Medical Devices
9.1%
Renewables & Environment
4.5%
Other
13.6%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
Ascendo AI has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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