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Compare Amazon Simple Notification Service (SNS) and Jira Service Management 
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At a Glance
Market Segments
Small-Business (45.7% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
Amazon Simple Notification Service (SNS)
Star Rating
(86)4.3 out of 5
Market Segments
Small-Business (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon Simple Notification Service (SNS)Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in ticket creation user experience with a score of 8.9, while Amazon SNS does not focus on ticketing, which may limit its usability for service management tasks.
- Reviewers mention that the workflow capabilities in Jira Service Management are rated at 8.7, providing robust automation and SLA management features, whereas Amazon SNS primarily serves as a notification service, lacking comprehensive workflow management.
- G2 users highlight that the quality of support for Jira Service Management is rated at 8.2, with many users appreciating the responsive customer service, while Amazon SNS has a higher score of 8.7, indicating a strong support system for its users, particularly in troubleshooting notifications.
- Users on G2 indicate that the reporting and analytics features in Jira Service Management are rated at 8.9, allowing for detailed insights into ticketing performance, while Amazon SNS does not provide similar reporting capabilities, focusing instead on message delivery metrics.
- Reviewers say that the integration capabilities of Jira Service Management are rated at 9.0, allowing seamless connections with other tools, which is crucial for teams using multiple software solutions, while Amazon SNS also scores well in integration but is more limited to notification-related integrations.
- Users report that the incident management features in Jira Service Management, such as ticket prioritization and automated ticket routing, are rated at 8.7, making it a strong choice for IT service management, whereas Amazon SNS lacks these specific incident management functionalities, focusing instead on alerting and messaging.
Pricing
Entry-Level Pricing
Amazon Simple Notification Service (SNS)
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Amazon Simple Notification Service (SNS)
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
9.2
67
8.7
844
Ease of Use
8.4
66
8.2
851
Ease of Setup
8.3
31
8.0
459
Ease of Admin
8.6
29
8.0
362
Quality of Support
8.6
57
8.4
728
Has the product been a good partner in doing business?
8.6
28
8.7
339
Product Direction (% positive)
9.1
65
8.7
813
Features by Category
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
Not enough data
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Management
Not enough data
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
9.5
7
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
Not enough data
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Reporting
Not enough data
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
Amazon Simple Notification Service (SNS) and Jira Service Management are categorized as IT Alerting
Unique Categories
Amazon Simple Notification Service (SNS) has no unique categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and Help Desk
Reviews
Reviewers' Company Size
Amazon Simple Notification Service (SNS)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Information Technology and Services
12.3%
Real Estate
4.9%
Marketing and Advertising
4.9%
Internet
4.9%
Other
56.8%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
Amazon Simple Notification Service (SNS) has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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