Compare Amazon Connect and Mitel 
Featured Products
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
Amazon Connect
Star Rating
(74)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansAmazon Connect vs Mitel
When assessing the two solutions, reviewers found Amazon Connect easier to use, set up, and administer. Reviewers also preferred doing business with Amazon Connect overall.
- Reviewers felt that Amazon Connect meets the needs of their business better than Mitel.
- When comparing quality of ongoing product support, reviewers felt that Amazon Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Amazon Connect over Mitel.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableMitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
Amazon Connect
Free Trial is available
Mitel
No trial information availableRatings
Meets Requirements
9.2
55
8.1
190
Ease of Use
9.3
56
7.9
191
Ease of Setup
9.2
28
7.3
132
Ease of Admin
9.2
16
7.3
131
Quality of Support
9.0
43
7.2
174
Has the product been a good partner in doing business?
9.0
15
7.4
131
Product Direction (% positive)
8.4
50
6.2
182
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
26
|
Verified
8.3
20
|
Verified
8.5
19
7.0
9
|
Verified
9.5
19
|
Verified
6.8
10
|
Verified
Feature Not Available
7.1
12
|
Verified
8.8
20
7.4
12
|
Verified
Generative AI
8.3
6
Not enough data
Functions
9.1
38
|
Verified
8.3
10
|
Verified
9.1
38
|
Verified
7.8
10
|
Verified
8.9
34
|
Verified
8.7
9
|
Verified
8.7
21
|
Verified
8.2
10
|
Verified
9.1
22
7.7
10
|
Verified
8.9
19
9.5
13
|
Verified
9.6
19
|
Verified
9.1
13
|
Verified
8.9
20
|
Verified
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
32
8.3
7
|
Verified
9.3
28
|
Verified
7.1
7
|
Verified
9.0
35
|
Verified
7.1
7
|
Verified
9.4
21
9.0
7
|
Verified
9.4
16
7.3
5
|
Verified
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Advanced Features
Not enough data
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Amazon Connect and Mitel are categorized as Contact Center
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, Contact Center Workforce, and Call Center Infrastructure (CCI)
Mitel is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.0%
Information Technology and Services
11.1%
Financial Services
9.5%
Insurance
7.9%
Banking
6.3%
Other
46.0%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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