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Compare Amazon Connect and Convoso 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (55.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectConvoso
Star Rating
(249)4.5 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConvosoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Convoso excels in workflow automation, leveraging AI to enhance efficiency and reduce manual tasks. Users appreciate how it allows for multi-channel outreach, engaging prospects through emails, voice, and SMS, which significantly boosts productivity.
- Users say that Amazon Connect offers a seamless integration experience with other platforms, making it a strong choice for companies looking to streamline their operations. Reviewers highlight its straightforward setup and ease of use, particularly in customer service scenarios.
- According to verified reviews, Convoso's dashboard and reporting capabilities are highly praised, providing real-time analytics that help track key performance indicators like contact rates and talk times. This feature is particularly beneficial for teams focused on performance metrics.
- Reviewers mention that while both platforms are user-friendly, Convoso has a slight edge in ease of use and administrative control, with users noting its intuitive interface and smooth integration with other applications, which centralizes business communication effectively.
- Users highlight that Amazon Connect is particularly advantageous for remote work, offering lower latency and a cloud-based solution that eliminates the need for extensive hardware investments. This makes it a cost-effective option for businesses looking to minimize overhead.
- G2 reviewers report that Convoso has a stronger overall user satisfaction score, reflecting its ability to meet user needs effectively. With a higher number of reviews, it indicates a more reliable consensus on its performance compared to Amazon Connect, which has fewer reviews but still maintains a solid reputation.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableConvoso
No pricing availableFree Trial
Amazon Connect
Free Trial is available
Convoso
No trial information availableRatings
Meets Requirements
9.1
50
9.2
215
Ease of Use
9.2
51
9.4
222
Ease of Setup
9.1
23
9.2
121
Ease of Admin
9.2
16
9.4
66
Quality of Support
8.9
40
9.1
206
Has the product been a good partner in doing business?
9.0
15
9.6
65
Product Direction (% positive)
8.4
45
9.0
221
Features by Category
Dialing Options
Not enough data
9.1
136
|
Verified
Not enough data
8.8
141
|
Verified
Not enough data
8.6
6
Agent Tools
Not enough data
9.1
129
|
Verified
Not enough data
8.9
148
|
Verified
Not enough data
9.3
149
|
Verified
Automation
Not enough data
8.8
125
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
8.8
116
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.7
5
Not enough data
9.3
5
AI Capabilities - Auto Dialer
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
9.2
117
|
Verified
8.5
19
8.4
88
9.5
19
|
Verified
8.4
80
|
Verified
Feature Not Available
8.6
87
|
Verified
8.8
20
8.7
84
|
Verified
Generative AI
8.3
6
9.4
8
Functions
9.1
38
|
Verified
9.1
102
|
Verified
9.1
38
|
Verified
9.0
105
|
Verified
8.9
34
|
Verified
9.3
111
|
Verified
8.9
20
|
Verified
8.9
84
9.0
21
9.4
111
|
Verified
8.9
19
9.1
89
|
Verified
9.6
19
|
Verified
9.0
107
|
Verified
8.9
20
|
Verified
9.2
104
Agentic AI - Contact Center
Not enough data
9.2
6
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.4
6
Administrative
8.9
31
9.2
111
|
Verified
9.3
28
|
Verified
9.4
112
|
Verified
9.0
34
|
Verified
9.0
127
|
Verified
9.3
20
9.3
111
9.4
16
9.2
100
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Convoso are categorized as Contact Center
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, Contact Center Workforce, and Call Center Infrastructure (CCI)
Convoso is categorized as Auto Dialer
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Convoso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Insurance
43.4%
Marketing and Advertising
7.4%
Financial Services
7.4%
Telecommunications
5.7%
Real Estate
4.5%
Other
31.6%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
What does Convoso do?
2 Comments
WZ
to simplify imagine convoso like that cool friend who makes sure everything runs smooth when you're dealing with calls and customer stuff. its main thing is...Read more
How much is Convoso?
1 Comment
Official Response from Convoso
Please contact us for more specific pricing information. Pricing varies from customer to customer depending on the quantity of users, the amount of minutes...Read more
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