Introducing G2.ai, the future of software buying.Try now
Compare AlertOps and Jira Service Management 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Small-Business (72.0% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
0/agent/month
AlertOps
Star Rating
(152)4.7 out of 5
Market Segments
Small-Business (72.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Maximum -Per Month - Billed Annually
Browse all 4 pricing plansJira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it easy to initiate support requests. In contrast, AlertOps, while still strong, has a slightly lower score in this area, indicating room for improvement.
- Reviewers mention that AlertOps shines in timely alerts, achieving a score of 9.6, which users on G2 appreciate for its effectiveness in notifying teams about critical incidents. Jira Service Management, with a score of 9.1, also performs well but does not match the responsiveness of AlertOps.
- G2 users highlight the superior quality of support provided by AlertOps, with a score of 9.2, which reviewers say contributes to a more satisfying user experience. Jira Service Management, while decent at 8.2, falls short in comparison, suggesting that users may find more reliable assistance with AlertOps.
- Users say that the automation features in Jira Service Management, particularly in ticket routing and prioritization, are robust, scoring 8.7. However, AlertOps offers a more comprehensive approach to incident management, which reviewers mention enhances overall efficiency.
- Reviewers mention that the integration capabilities of both products are strong, with Jira Service Management scoring 9.0. However, users on G2 report that AlertOps provides a more seamless experience with third-party tools, making it a preferred choice for teams needing extensive integrations.
- Users report that while both platforms offer solid reporting features, Jira Service Management's dashboards score 8.4, which some reviewers find less intuitive compared to AlertOps's reporting capabilities, which are noted for their clarity and ease of use.
Pricing
Entry-Level Pricing
AlertOps
Starter Pack
$0.00
5 Users Maximum -Per Month - Billed Annually
Easy on-call scheduling, unlimited API calls, enriched alerts & on-line help
- Try For Free - Industry Leading Incident Alerting Features
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
AlertOps
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.2
133
8.7
844
Ease of Use
8.8
133
8.2
851
Ease of Setup
8.4
93
8.0
459
Ease of Admin
8.8
87
8.0
363
Quality of Support
9.3
114
8.4
728
Has the product been a good partner in doing business?
9.6
86
8.7
340
Product Direction (% positive)
9.0
122
8.7
813
Features by Category
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
Not enough data
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Management
Not enough data
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
9.2
44
|
Verified
8.9
145
|
Verified
9.6
45
|
Verified
9.0
149
|
Verified
9.4
45
|
Verified
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
9.2
42
|
Verified
9.1
149
|
Verified
9.0
44
|
Verified
9.0
148
|
Verified
8.5
42
|
Verified
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
7.7
21
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
Not enough data
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Reporting
Not enough data
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
AlertOps and Jira Service Management are categorized as Incident Management and IT Alerting
Unique Categories
AlertOps has no unique categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Reviews
Reviewers' Company Size
AlertOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.7%
Computer & Network Security
16.7%
Computer Software
6.0%
Logistics and Supply Chain
2.0%
Internet
2.0%
Other
20.7%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
How does the 14 day trial work?
1 Comment
Official Response from AlertOps
Your 14 day trials starts immediately after selecting a plan, and completing the signup process. No credit card is required to trial the product. You may...Read more
What are your payment options?
1 Comment
Official Response from AlertOps
We offer monthly and yearly payment options, and accept all major credit cards (Visa, MasterCard, Amex). For special payment requests, please reach out to...Read more
Is there a limit to how many integrations I can have?
1 Comment
Official Response from AlertOps
Depends. Premium and Enterprise plans have access to unlimited* inbound integrations, while the Standard plan is limited to 5 inbound integrations....Read more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
