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Compare Aisera and Cresta 
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At a Glance
Market Segments
Enterprise (68.7% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aisera
Star Rating
(147)4.4 out of 5
Market Segments
Enterprise (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AiseraCresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaAisera vs Cresta
When assessing the two solutions, reviewers found Cresta easier to use and administer. Reviewers also felt that Cresta was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that Aisera meets the needs of their business better than Cresta.
- When comparing quality of ongoing product support, reviewers felt that Aisera is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Aisera over Cresta.
Pricing
Entry-Level Pricing
Aisera
No pricing availableCresta
No pricing availableFree Trial
Aisera
No trial information availableCresta
No trial information availableRatings
Meets Requirements
8.5
117
8.4
31
Ease of Use
8.4
121
9.1
31
Ease of Setup
8.0
91
8.0
10
Ease of Admin
8.1
90
8.7
10
Quality of Support
8.9
117
8.8
31
Has the product been a good partner in doing business?
8.9
89
10.0
9
Product Direction (% positive)
9.2
116
8.3
28
Features by Category
Administration
7.8
12
Not enough data
8.1
12
Not enough data
8.5
19
Not enough data
Service Desk
8.8
18
Not enough data
8.4
17
Not enough data
8.3
18
Not enough data
Management
8.4
19
Not enough data
8.8
20
Not enough data
8.6
16
Not enough data
7.9
13
Not enough data
7.7
13
Not enough data
Functionality
8.8
18
Not enough data
7.9
18
Not enough data
7.2
15
Not enough data
8.3
17
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Issue Resolution
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Management
9.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Generative AI
8.9
6
Not enough data
9.4
6
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
33
Not enough data
8.3
31
Not enough data
8.1
33
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
30
Not enough data
8.6
32
Not enough data
8.4
28
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.7
9
Not enough data
7.8
6
Not enough data
9.0
8
Not enough data
Automation
8.8
7
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
Artificial Intelligence
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Generative AI
8.8
16
Not enough data
Self-Service Experience
8.4
55
Not enough data
8.3
52
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.6
49
Not enough data
Self-Service Platform
8.6
50
Not enough data
8.4
54
Not enough data
8.0
52
Not enough data
8.5
52
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.1
24
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.7
22
Not enough data
8.5
19
Not enough data
9.0
19
Not enough data
8.6
19
Not enough data
8.9
20
Not enough data
8.1
19
Not enough data
8.4
17
Generative AI
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and Cresta are categorized as AI Agents For Business Operations
Unique Categories
Aisera is categorized as AI Agents for HR, AI Voice Assistants, AI IT Agents, Customer Service Automation, AIOps Platforms, IT Service Management (ITSM) Tools, Enterprise Search Software, and Customer Self-Service
Cresta is categorized as AI Customer Support Agents, Contact Center Quality Assurance, Conversation Intelligence, Chatbots, Natural Language Generation (NLG), and Sales Coaching
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.6%
Computer Software
12.7%
Financial Services
9.0%
Retail
8.2%
Telecommunications
7.5%
Other
41.0%
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Alternatives
Discussions
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
Aisera has no more discussions with answers
Cresta has no discussions with answers
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