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Ada
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At a Glance
Market Segments
Mid-Market (64.2% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Ada
Star Rating
(167)4.6 out of 5
Market Segments
Mid-Market (64.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AdaReplicant
Star Rating
(45)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ReplicantSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Ada excels in its personalization capabilities, scoring 8.2, while Replicant shines with a higher score of 9.3, indicating that users find Replicant's ability to tailor interactions more effective.
- Reviewers mention that the route to human feature is more efficient in Replicant (9.1) compared to Ada (8.5), suggesting that users appreciate Replicant's smoother transition to human agents when needed.
- G2 users highlight that Ada's natural language understanding (NLU) is rated lower at 8.1, while Replicant achieves a score of 8.5, indicating that users find Replicant's NLU capabilities to be more robust and effective in understanding user queries.
- Users on G2 report that Replicant's workflow automation features are superior, with a higher overall satisfaction, while Ada's automation capabilities are seen as less comprehensive, impacting user experience.
- Reviewers say that the quality of support is notably high for both products, with Replicant scoring 9.6 and Ada at 9.4, but users feel that Replicant's support is slightly more responsive and helpful based on their experiences.
- Users report that while both platforms offer integration capabilities, Replicant (8.8) is favored over Ada (8.1) for its ease of connecting with other tools, making it a more versatile choice for businesses looking to streamline their operations.
Pricing
Entry-Level Pricing
Ada
No pricing availableReplicant
No pricing availableFree Trial
Ada
No trial information availableReplicant
Free Trial is available
Ratings
Meets Requirements
8.7
129
9.0
31
Ease of Use
8.9
132
9.3
31
Ease of Setup
8.6
116
9.2
26
Ease of Admin
8.8
120
9.4
24
Quality of Support
9.4
129
9.5
31
Has the product been a good partner in doing business?
9.4
119
9.4
23
Product Direction (% positive)
9.3
126
9.5
25
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
9.2
10
8.5
13
9.0
10
8.1
12
8.3
10
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
8.3
9
8.1
12
8.7
9
8.7
10
Feature Not Available
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
7.8
6
Responses
8.6
69
Not enough data
8.7
63
Not enough data
9.1
68
Not enough data
8.6
66
Not enough data
8.0
56
Not enough data
Platform
8.9
60
Not enough data
8.4
62
Not enough data
8.6
63
Not enough data
7.7
68
Not enough data
7.7
49
Not enough data
8.7
59
Not enough data
8.6
66
Not enough data
Generative AI
8.3
9
Not enough data
7.6
9
Not enough data
Conversational Platform
9.1
18
Not enough data
8.3
12
Not enough data
9.0
14
Not enough data
8.3
11
Not enough data
Support Automation
8.6
15
Not enough data
8.7
18
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.8
6
Not enough data
5.3
5
Not enough data
7.9
7
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
6.7
5
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.0
5
Not enough data
8.8
7
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
8.7
10
6.9
7
8.6
11
9.0
8
8.2
11
Automation
8.3
8
8.8
11
8.3
8
8.2
11
7.5
8
8.0
11
Artificial Intelligence
7.7
8
8.2
11
8.8
8
8.5
9
9.2
8
8.5
11
Generative AI
7.5
8
8.5
10
Self-Service Experience
8.5
75
8.3
11
8.3
72
7.6
12
8.1
50
Feature Not Available
7.8
26
8.0
11
8.3
31
8.7
14
Self-Service Platform
8.7
30
8.7
14
8.5
33
9.3
14
8.3
34
8.9
14
8.0
35
8.9
14
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Automation
8.1
9
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Replicant are categorized as Customer Service Automation, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Ada is categorized as Conversational Commerce Platforms, AI Customer Support Agents, Conversational Support, Chatbots, Multilingual Customer Support, Digital Customer Service Platforms, Social Customer Service, AI Voice Assistants, AI Chatbots, Customer Communications Management, and Conversational Marketing
Replicant is categorized as Speech Analytics and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Replicant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.4%
Telecommunications
8.6%
Information Technology and Services
6.2%
Consumer Services
6.2%
Retail
5.6%
Other
58.0%
Transportation/Trucking/Railroad
11.6%
Insurance
11.6%
Health, Wellness and Fitness
11.6%
Financial Services
11.6%
Retail
9.3%
Other
44.2%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
Replicant has no discussions with answers
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