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Ada
Ada
(169)
4.6 out of 5
Ada
By ADA SUPPORT, INC.
Optimized for quick response
Decagon
Decagon
(18)
4.9 out of 5
Decagon
By Decagon
At a Glance
Ada
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Ada
Decagon
Decagon
Star Rating
(18)4.9 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Decagon

Ada vs Decagon

When assessing the two solutions, reviewers found them equally easy to use and administer. However, Decagon is easier to set up, and do business with overall.

  • Reviewers felt that Decagon meets the needs of their business better than Ada.
  • When comparing quality of ongoing product support, reviewers felt that Decagon is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Decagon over Ada.
Pricing
Entry-Level Pricing
Ada
No pricing available
Decagon
No pricing available
Free Trial
Ada
No trial information available
Decagon
No trial information available
Ratings
Meets Requirements
8.7
130
9.3
18
Ease of Use
8.9
133
8.9
18
Ease of Setup
8.6
117
9.0
18
Ease of Admin
8.8
121
8.8
14
Quality of Support
9.4
130
9.7
18
Has the product been a good partner in doing business?
9.4
120
10.0
14
Product Direction (% positive)
9.3
127
10.0
17
Features by Category
AI ChatbotsHide 32 FeaturesShow 32 Features
7.7
5
9.2
11
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
8.9
11
8.0
5
8.8
8
Interaction
7.0
5
8.3
10
8.3
5
9.3
10
8.3
5
8.7
10
9.0
5
8.7
10
9.0
5
9.6
9
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
9.2
8
6.3
5
9.0
8
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
9.4
8
7.7
5
9.6
8
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
10.0
8
7.7
5
9.8
8
7.3
5
9.4
8
7.3
5
9.4
9
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.4
71
Not enough data
Responses
8.6
69
Not enough data
8.7
63
Not enough data
9.1
68
Not enough data
8.6
66
Not enough data
8.0
56
Not enough data
Platform
8.9
60
Not enough data
8.4
62
Not enough data
8.6
63
Not enough data
7.7
68
Not enough data
7.7
49
Not enough data
8.7
59
Not enough data
8.6
66
Not enough data
Generative AI
8.3
9
Not enough data
7.6
9
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
20
9.0
11
Conversational Platform
9.1
18
8.6
11
8.3
12
8.3
10
9.0
14
8.6
7
8.3
11
8.3
7
Support Automation
8.6
15
8.3
8
8.7
18
9.6
9
8.8
17
9.2
10
9.0
18
9.2
10
Generative AI
Not enough data
9.8
7
Not enough data
9.6
8
Multilingual Customer SupportHide 13 FeaturesShow 13 Features
8.9
6
Not enough data
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.4
8
8.7
9
Customer Support
9.5
7
8.8
7
6.9
7
7.5
6
9.0
8
9.6
9
Automation
8.3
8
8.0
9
8.3
8
9.1
9
7.5
8
8.1
8
Artificial Intelligence
7.7
8
9.0
8
8.8
8
9.2
8
9.2
8
8.9
9
Bot PlatformsHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
7.8
90
Not enough data
Generative AI
7.5
8
Not enough data
Self-Service Experience
8.5
75
Not enough data
8.3
72
Not enough data
8.1
50
Not enough data
7.8
26
Not enough data
8.3
31
Not enough data
Self-Service Platform
8.7
30
Not enough data
8.5
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
7.7
10
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada
Ada
Decagon
Decagon
Unique Categories
Ada
Decagon
Decagon is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Ada
Ada
Small-Business(50 or fewer emp.)
20.9%
Mid-Market(51-1000 emp.)
63.8%
Enterprise(> 1000 emp.)
15.3%
Decagon
Decagon
Small-Business(50 or fewer emp.)
16.7%
Mid-Market(51-1000 emp.)
66.7%
Enterprise(> 1000 emp.)
16.7%
Reviewers' Industry
Ada
Ada
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Decagon
Decagon
Information Technology and Services
16.7%
Health, Wellness and Fitness
16.7%
Financial Services
16.7%
Computer Software
16.7%
Wholesale
5.6%
Other
27.8%
Alternatives
Ada
Ada Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Drift
Drift
Add Drift
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Add Zendesk for Customer Service - AC
Forethought
Forethought
Add Forethought
Decagon
Decagon Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
Gladly
Gladly
Add Gladly
Dixa
Dixa
Add Dixa
Discussions
Ada
Ada Discussions
Remas
1 Comment
Reemas11 A.
RA
Love yuoRead more
What is Ada used for?
1 Comment
Afdal Samad .
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Monty the Mongoose crying
Ada has no more discussions with answers
See all discussions
Decagon
Decagon Discussions
Monty the Mongoose crying
Decagon has no discussions with answers
See all discussions
Ask Ada a QuestionContact Ada
Ask Decagon a QuestionContact Decagon

Spotlight Categories

Add Product
Ada
Ada
Optimized for quick response
Decagon
Decagon