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Ada
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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Mid-Market (66.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaDecagon
Star Rating
(18)4.9 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about DecagonSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Ada excels in its Quality of Support, scoring 9.4, with many reviewers mentioning the responsiveness and helpfulness of the support team, while Decagon shines even brighter with a score of 9.7, indicating a consistently high level of satisfaction among users regarding their support experience.
- Reviewers mention that Decagon has a slight edge in the Meets Requirements category, scoring 9.3 compared to Ada's 8.7. Users appreciate Decagon's ability to meet specific business needs effectively, particularly highlighting its robust integration capabilities.
- Users on G2 say that both products perform well in Ease of Use, with Ada scoring 9.0 and Decagon at 9.1. However, Decagon's user interface is often praised for being more intuitive, making it easier for new users to navigate and utilize its features.
- Reviewers mention that Decagon's Natural Language Understanding (NLU) capabilities are superior, scoring 9.3 compared to Ada's 8.1. Users have noted that Decagon's ability to understand and process user queries leads to more accurate and relevant responses.
- G2 users report that Ada's Conversation Editor is a standout feature, scoring 9.0, which allows for easy customization of chat interactions. However, Decagon matches this score, indicating that both platforms provide strong tools for managing conversations effectively.
- Users say that Decagon's Seamless Escalation feature, scoring 9.6, is particularly impressive, allowing for smooth transitions from automated responses to human agents. In contrast, Ada's score of 8.6 suggests room for improvement in this area, as some users have experienced challenges with escalation processes.
Pricing
Entry-Level Pricing
Ada
No pricing availableDecagon
No pricing availableFree Trial
Ada
No trial information availableDecagon
No trial information availableRatings
Meets Requirements
8.7
130
9.3
18
Ease of Use
8.9
133
8.9
18
Ease of Setup
8.6
117
9.0
18
Ease of Admin
8.8
121
8.8
14
Quality of Support
9.4
130
9.7
18
Has the product been a good partner in doing business?
9.4
120
10.0
14
Product Direction (% positive)
9.3
127
10.0
17
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
8.9
11
8.0
5
8.8
8
Interaction
7.0
5
8.3
10
8.3
5
9.3
10
8.3
5
8.7
10
9.0
5
8.7
10
9.0
5
9.6
9
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
9.2
8
6.3
5
9.0
8
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
9.4
8
7.7
5
9.6
8
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
10.0
8
7.7
5
9.8
8
7.3
5
9.4
8
7.3
5
9.4
9
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
69
Not enough data
8.7
63
Not enough data
9.1
68
Not enough data
8.6
66
Not enough data
8.0
56
Not enough data
Platform
8.9
60
Not enough data
8.4
62
Not enough data
8.6
63
Not enough data
7.7
68
Not enough data
7.7
49
Not enough data
8.7
59
Not enough data
8.6
66
Not enough data
Generative AI
8.3
9
Not enough data
7.6
9
Not enough data
Conversational Platform
9.1
18
8.6
11
8.3
12
8.3
10
9.0
14
8.6
7
8.3
11
8.3
7
Support Automation
8.6
15
8.3
8
8.7
18
9.6
9
8.8
17
9.2
10
9.0
18
9.2
10
Generative AI
Not enough data
9.8
7
Not enough data
9.6
8
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
8.8
7
6.9
7
7.5
6
9.0
8
9.6
9
Automation
8.3
8
8.0
9
8.3
8
9.1
9
7.5
8
8.1
8
Artificial Intelligence
7.7
8
9.0
8
8.8
8
9.2
8
9.2
8
8.9
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
8
Not enough data
Self-Service Experience
8.5
75
Not enough data
8.3
72
Not enough data
8.1
50
Not enough data
7.8
26
Not enough data
8.3
31
Not enough data
Self-Service Platform
8.7
30
Not enough data
8.5
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Decagon are categorized as AI Customer Support Agents, Customer Service Automation, Conversational Support, and AI Chatbots
Unique Categories
Ada is categorized as Conversational Commerce Platforms, Customer Self-Service, AI Agents For Business Operations, Chatbots, Multilingual Customer Support, Digital Customer Service Platforms, Social Customer Service, AI Voice Assistants, Customer Communications Management, and Conversational Marketing
Decagon is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Decagon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Information Technology and Services
16.7%
Health, Wellness and Fitness
16.7%
Financial Services
16.7%
Computer Software
16.7%
Wholesale
5.6%
Other
27.8%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
Decagon has no discussions with answers
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