# Top 10 Decagon Alternatives & Competitors
**Average Rating:** 4.9/5
**Total Number of Reviews:** 20
Decagon is not the only option for AI Customer Support Agents Software. Explore other competing options and alternatives. Other important factors to consider when researching alternatives to Decagon include features. The best overall Decagon alternative is Fin. Other similar apps like Decagon are Gladly, Kore.AI, Ada, and Zendesk for Customer Service. Decagon alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations).


## Best Paid & Free Alternatives to Decagon
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Gladly](https://www.g2.com/products/gladly/reviews)
  - [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Tidio](https://www.g2.com/products/tidio/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Dixa](https://www.g2.com/products/dixa/reviews)
  - [Kustomer](https://www.g2.com/products/kustomer/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)

## Top 10 Alternatives to Decagon Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Decagon stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Health, Wellness and Fitness, and Consumer Services, and find the best product for your business.


  ### 1. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,886
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Decagon, Fin is:
- Slower to reach roi
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)

**Compare:** [Decagon vs Fin](https://www.g2.com/compare/decagon-vs-fin)
**Compare Fin with other alternatives:**
- [Fin vs Gladly](https://www.g2.com/compare/fin-vs-gladly)
- [Fin vs Kore.AI](https://www.g2.com/compare/fin-vs-kore-ai)
- [Fin vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-fin)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio)
- [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Fin vs Dixa](https://www.g2.com/compare/dixa-vs-fin)
- [Fin vs Kustomer](https://www.g2.com/compare/fin-vs-kustomer)
- [Fin vs Salesforce Agentforce](https://www.g2.com/compare/fin-vs-salesforce-agentforce)

  ### 2. [Gladly](https://www.g2.com/products/gladly/reviews)
By Gladly
**Average Rating:** 4.7/5
**Total Reviews:** 1,113
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.


Reviewers say compared to Decagon, Gladly is:
- Slower to reach roi
- More usable
- Easier to admin
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation)

**Compare:** [Decagon vs Gladly](https://www.g2.com/compare/decagon-vs-gladly)
**Compare Gladly with other alternatives:**
- [Gladly vs Fin](https://www.g2.com/compare/fin-vs-gladly)
- [Gladly vs Kore.AI](https://www.g2.com/compare/gladly-vs-kore-ai)
- [Gladly vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-gladly)
- [Gladly vs Zendesk for Customer Service](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service)
- [Gladly vs Tidio](https://www.g2.com/compare/gladly-vs-tidio)
- [Gladly vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-gladly)
- [Gladly vs Dixa](https://www.g2.com/compare/dixa-vs-gladly)
- [Gladly vs Kustomer](https://www.g2.com/compare/gladly-vs-kustomer)
- [Gladly vs Salesforce Agentforce](https://www.g2.com/compare/gladly-vs-salesforce-agentforce)

  ### 3. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
By Kore.ai
**Average Rating:** 4.6/5
**Total Reviews:** 474
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.


Reviewers say compared to Decagon, Kore.AI is:
- Slower to reach roi
- More usable
- Easier to admin
Categories in common with Decagon: [Conversational Support](https://www.g2.com/categories/conversational-support), [Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)

**Compare:** [Decagon vs Kore.AI](https://www.g2.com/compare/decagon-vs-kore-ai)
**Compare Kore.AI with other alternatives:**
- [Kore.AI vs Fin](https://www.g2.com/compare/fin-vs-kore-ai)
- [Kore.AI vs Gladly](https://www.g2.com/compare/gladly-vs-kore-ai)
- [Kore.AI vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-kore-ai)
- [Kore.AI vs Zendesk for Customer Service](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service)
- [Kore.AI vs Tidio](https://www.g2.com/compare/kore-ai-vs-tidio)
- [Kore.AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai)
- [Kore.AI vs Dixa](https://www.g2.com/compare/dixa-vs-kore-ai)
- [Kore.AI vs Kustomer](https://www.g2.com/compare/kore-ai-vs-kustomer)
- [Kore.AI vs Salesforce Agentforce](https://www.g2.com/compare/kore-ai-vs-salesforce-agentforce)

  ### 4. [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews)
By ADA SUPPORT, INC.
**Average Rating:** 4.6/5
**Total Reviews:** 173
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.


Reviewers say compared to Decagon, Ada is:
- Slower to reach roi
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots](https://www.g2.com/categories/ai-chatbots), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation)

**Compare:** [Decagon vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-decagon)
**Compare Ada with other alternatives:**
- [Ada vs Fin](https://www.g2.com/compare/ada-support-inc-ada-vs-fin)
- [Ada vs Gladly](https://www.g2.com/compare/ada-support-inc-ada-vs-gladly)
- [Ada vs Kore.AI](https://www.g2.com/compare/ada-support-inc-ada-vs-kore-ai)
- [Ada vs Zendesk for Customer Service](https://www.g2.com/compare/ada-support-inc-ada-vs-zendesk-for-customer-service)
- [Ada vs Tidio](https://www.g2.com/compare/ada-support-inc-ada-vs-tidio)
- [Ada vs Genesys Cloud CX](https://www.g2.com/compare/ada-support-inc-ada-vs-genesys-cloud-cx)
- [Ada vs Dixa](https://www.g2.com/compare/ada-support-inc-ada-vs-dixa)
- [Ada vs Kustomer](https://www.g2.com/compare/ada-support-inc-ada-vs-kustomer)
- [Ada vs Salesforce Agentforce](https://www.g2.com/compare/ada-support-inc-ada-vs-salesforce-agentforce)

  ### 5. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,997
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Decagon, Zendesk for Customer Service is:
- Slower to reach roi
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation)

**Compare:** [Decagon vs Zendesk for Customer Service](https://www.g2.com/compare/decagon-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Gladly](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Dixa](https://www.g2.com/compare/dixa-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Kustomer](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Salesforce Agentforce](https://www.g2.com/compare/salesforce-agentforce-vs-zendesk-for-customer-service)

  ### 6. [Tidio](https://www.g2.com/products/tidio/reviews)
By Tidio
**Average Rating:** 4.6/5
**Total Reviews:** 1,908
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.


Reviewers say compared to Decagon, Tidio is:
- Slower to reach roi
- Easier to admin
- More usable
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots](https://www.g2.com/categories/ai-chatbots), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation)

**Compare:** [Decagon vs Tidio](https://www.g2.com/compare/decagon-vs-tidio)
**Compare Tidio with other alternatives:**
- [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio)
- [Tidio vs Gladly](https://www.g2.com/compare/gladly-vs-tidio)
- [Tidio vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-tidio)
- [Tidio vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-tidio)
- [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Tidio vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio)
- [Tidio vs Dixa](https://www.g2.com/compare/dixa-vs-tidio)
- [Tidio vs Kustomer](https://www.g2.com/compare/kustomer-vs-tidio)
- [Tidio vs Salesforce Agentforce](https://www.g2.com/compare/salesforce-agentforce-vs-tidio)

  ### 7. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,555
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to Decagon, Genesys Cloud CX is:
- Slower to reach roi
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation)

**Compare:** [Decagon vs Genesys Cloud CX](https://www.g2.com/compare/decagon-vs-genesys-cloud-cx)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Gladly](https://www.g2.com/compare/genesys-cloud-cx-vs-gladly)
- [Genesys Cloud CX vs Kore.AI](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai)
- [Genesys Cloud CX vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service)
- [Genesys Cloud CX vs Tidio](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio)
- [Genesys Cloud CX vs Dixa](https://www.g2.com/compare/dixa-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Kustomer](https://www.g2.com/compare/genesys-cloud-cx-vs-kustomer)
- [Genesys Cloud CX vs Salesforce Agentforce](https://www.g2.com/compare/genesys-cloud-cx-vs-salesforce-agentforce)

  ### 8. [Dixa](https://www.g2.com/products/dixa/reviews)
By Dixa
**Average Rating:** 4.2/5
**Total Reviews:** 391
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.


Reviewers say compared to Decagon, Dixa is:
- Slower to reach roi
- Easier to admin
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support](https://www.g2.com/categories/conversational-support)

**Compare:** [Decagon vs Dixa](https://www.g2.com/compare/decagon-vs-dixa)
**Compare Dixa with other alternatives:**
- [Dixa vs Fin](https://www.g2.com/compare/dixa-vs-fin)
- [Dixa vs Gladly](https://www.g2.com/compare/dixa-vs-gladly)
- [Dixa vs Kore.AI](https://www.g2.com/compare/dixa-vs-kore-ai)
- [Dixa vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-dixa)
- [Dixa vs Zendesk for Customer Service](https://www.g2.com/compare/dixa-vs-zendesk-for-customer-service)
- [Dixa vs Tidio](https://www.g2.com/compare/dixa-vs-tidio)
- [Dixa vs Genesys Cloud CX](https://www.g2.com/compare/dixa-vs-genesys-cloud-cx)
- [Dixa vs Kustomer](https://www.g2.com/compare/dixa-vs-kustomer)
- [Dixa vs Salesforce Agentforce](https://www.g2.com/compare/dixa-vs-salesforce-agentforce)

  ### 9. [Kustomer](https://www.g2.com/products/kustomer/reviews)
By Kustomer
**Average Rating:** 4.4/5
**Total Reviews:** 558
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.


Reviewers say compared to Decagon, Kustomer is:
- Slower to reach roi
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support](https://www.g2.com/categories/conversational-support)

**Compare:** [Decagon vs Kustomer](https://www.g2.com/compare/decagon-vs-kustomer)
**Compare Kustomer with other alternatives:**
- [Kustomer vs Fin](https://www.g2.com/compare/fin-vs-kustomer)
- [Kustomer vs Gladly](https://www.g2.com/compare/gladly-vs-kustomer)
- [Kustomer vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-kustomer)
- [Kustomer vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-kustomer)
- [Kustomer vs Zendesk for Customer Service](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service)
- [Kustomer vs Tidio](https://www.g2.com/compare/kustomer-vs-tidio)
- [Kustomer vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-kustomer)
- [Kustomer vs Dixa](https://www.g2.com/compare/dixa-vs-kustomer)
- [Kustomer vs Salesforce Agentforce](https://www.g2.com/compare/kustomer-vs-salesforce-agentforce)

  ### 10. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
By Salesforce
**Average Rating:** 4.3/5
**Total Reviews:** 1,200
Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.


Reviewers say compared to Decagon, Salesforce Agentforce is:
- Slower to reach roi
Categories in common with Decagon: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)

**Compare:** [Decagon vs Salesforce Agentforce](https://www.g2.com/compare/decagon-vs-salesforce-agentforce)
**Compare Salesforce Agentforce with other alternatives:**
- [Salesforce Agentforce vs Fin](https://www.g2.com/compare/fin-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Gladly](https://www.g2.com/compare/gladly-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Zendesk for Customer Service](https://www.g2.com/compare/salesforce-agentforce-vs-zendesk-for-customer-service)
- [Salesforce Agentforce vs Tidio](https://www.g2.com/compare/salesforce-agentforce-vs-tidio)
- [Salesforce Agentforce vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Dixa](https://www.g2.com/compare/dixa-vs-salesforce-agentforce)
- [Salesforce Agentforce vs Kustomer](https://www.g2.com/compare/kustomer-vs-salesforce-agentforce)


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