Compare CDP Agent and Totango 
Featured Products
At a Glance
Market Segments
Enterprise (56.8% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
CDP Agent
Star Rating
(45)4.1 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CDP AgentTotango
Star Rating
(1,147)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Totango excels in user-friendliness, with many users appreciating its intuitive dashboards that simplify tracking customer health and engagement. One user highlighted how updates in Salesforce automatically reflect in Totango, enhancing convenience.
- Users say that ActionIQ by Uniphore stands out for its strong support team, with reviewers noting the accessibility of subject matter experts who provide valuable insights tailored to business goals. This proactive approach helps users maximize the platform's potential.
- According to verified reviews, Totango has a significantly higher overall satisfaction score compared to ActionIQ, indicating that users find it more effective for managing customer success activities without the hassle of juggling multiple tools.
- Reviewers mention that while ActionIQ offers robust data modules and composability, some users feel that its setup process could be more straightforward. In contrast, Totango's implementation is often praised for being quick and intuitive, making it easier for teams to get started.
- G2 reviewers highlight that Totango's ability to provide clear visibility into accounts and tasks is a major advantage, helping teams stay organized and focused on renewals and customer success activities, which is crucial for mid-market businesses.
- Users report that while ActionIQ's data ingestion and analytics capabilities are impressive, they sometimes struggle with ease of use compared to Totango, which is frequently described as straightforward and user-friendly, making it a preferred choice for many.
Pricing
Entry-Level Pricing
CDP Agent
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
CDP Agent
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.2
18
8.3
967
Ease of Use
8.1
18
8.2
981
Ease of Setup
6.9
7
7.4
492
Ease of Admin
8.3
7
7.8
360
Quality of Support
8.9
19
8.4
815
Has the product been a good partner in doing business?
9.3
7
8.6
360
Product Direction (% positive)
8.3
14
8.7
944
Features by Category
Customer Information
Not enough data
8.2
773
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
8.4
747
|
Verified
Not enough data
7.7
639
|
Verified
Not enough data
8.5
759
|
Verified
Not enough data
8.0
697
|
Verified
Not enough data
7.3
569
|
Verified
Predictions
Not enough data
7.8
665
|
Verified
Not enough data
7.1
633
|
Verified
Not enough data
7.9
674
|
Verified
Not enough data
6.5
495
|
Verified
Platform
Not enough data
8.0
754
|
Verified
Not enough data
7.7
691
|
Verified
Not enough data
7.9
690
|
Verified
Not enough data
8.0
700
|
Verified
Not enough data
7.9
725
|
Verified
Not enough data
7.9
716
|
Verified
Not enough data
8.3
710
|
Verified
Not enough data
8.5
632
|
Verified
Not enough data
8.2
741
|
Verified
Not enough data
8.3
709
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Success
Not enough data
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
7.1
11
8.1
178
|
Verified
8.2
12
8.1
178
|
Verified
Feature Not Available
7.1
110
7.6
9
7.6
113
Intelligence
6.8
11
Feature Not Available
7.2
6
7.2
157
|
Verified
Feature Not Available
Feature Not Available
Sales Team
Not enough data
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Intelligence
Not enough data
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Mapping
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
Not enough data
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
51
Not enough data
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
Not enough data
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Project Tracking
Not enough data
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Customer Engagement
Not enough data
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CDP Agent and Totango are categorized as Customer Data Platform (CDP)
Unique Categories
CDP Agent has no unique categories
Totango is categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
CDP Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
31.8%
Publishing
9.1%
Music
6.8%
Media Production
6.8%
Marketing and Advertising
6.8%
Other
38.6%
Computer Software
36.1%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.4%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
CDP Agent has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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