Compare Acquire and Kustomer 
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
Contact Us
Starting at $89.00 1 User Per Month
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansKustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user satisfaction, boasting a significantly higher overall score compared to Acquire. Users appreciate its user-friendly interface and the ability to centralize customer information, making it easier to access data quickly.
- According to verified reviews, Kustomer's implementation process is praised for its ease, with users noting that it integrates seamlessly with other applications like Shopify. In contrast, Acquire, while offering good API support, has fewer recent reviews, which may indicate less user engagement or satisfaction.
- Users say that Kustomer provides superior customer support, with many highlighting the professionalism and responsiveness of the support team. This is a notable advantage over Acquire, where users have mentioned the need for more robust support options.
- Reviewers mention that Kustomer's features, such as omnichannel support and contextual engagement, are highly effective in enhancing customer interactions. In comparison, while Acquire offers a smooth interface and the ability to import images for better communication, it lacks the depth of features that Kustomer provides.
- G2 reviewers highlight that Kustomer's high ratings in personalization and targeted emails contribute to a more tailored customer experience. Acquire, while effective for small businesses, may not offer the same level of customization that larger organizations might require.
- According to recent user feedback, Kustomer's ability to archive conversations and maintain detailed customer profiles is a significant advantage for businesses looking to improve their customer service. Meanwhile, Acquire's focus on essential features for small businesses may limit its appeal for those needing more comprehensive solutions.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Acquire
No trial information availableKustomer
No trial information availableRatings
Meets Requirements
8.9
35
8.9
387
Ease of Use
8.4
35
8.8
402
Ease of Setup
8.7
27
8.6
212
Ease of Admin
8.7
27
8.1
152
Quality of Support
8.4
35
9.0
369
Has the product been a good partner in doing business?
8.9
27
8.8
148
Product Direction (% positive)
8.2
33
8.8
377
Features by Category
Ticket and Case Management
Feature Not Available
9.2
184
|
Verified
Feature Not Available
9.1
188
|
Verified
Feature Not Available
8.9
192
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
163
|
Verified
Not enough data
8.9
182
|
Verified
Feature Not Available
9.2
182
|
Verified
Not enough data
9.1
183
|
Verified
Generative AI
Not enough data
7.9
49
Not enough data
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
Feature Not Available
8.9
165
|
Verified
Feature Not Available
9.3
190
|
Verified
Not enough data
9.1
165
|
Verified
Not enough data
8.5
163
|
Verified
Not enough data
8.7
152
Platform
Not enough data
8.0
82
8.2
16
|
Verified
8.7
169
|
Verified
Not enough data
9.2
124
|
Verified
Not enough data
8.9
120
|
Verified
Not enough data
8.4
157
|
Verified
8.0
5
8.5
156
|
Verified
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
9.0
185
7.7
5
9.1
180
6.7
5
9.1
166
Feature Not Available
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
8.1
6
9.3
156
8.0
5
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
Not enough data
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Communication
9.2
23
|
Verified
8.9
156
|
Verified
8.7
23
|
Verified
8.9
174
|
Verified
8.5
9
|
Verified
9.0
144
|
Verified
8.7
15
|
Verified
8.8
134
|
Verified
8.7
9
|
Verified
8.1
84
Internal Use
8.2
16
|
Verified
8.7
169
|
Verified
9.2
20
|
Verified
9.1
153
|
Verified
8.6
14
8.2
90
8.6
12
|
Verified
8.8
152
|
Verified
8.7
15
|
Verified
9.0
157
|
Verified
8.1
15
|
Verified
9.0
174
|
Verified
Generative AI
Not enough data
8.3
33
Self-Service Experience
Not enough data
8.9
89
Not enough data
8.7
86
Feature Not Available
8.6
67
Not enough data
8.3
50
Feature Not Available
8.6
54
Self-Service Platform
Not enough data
9.0
58
Not enough data
8.9
58
Not enough data
8.5
52
Not enough data
9.0
56
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
Not enough data
8.0
35
Not enough data
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire and Kustomer are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Social Customer Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Banking
7.1%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Other
52.4%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
Acquire has no discussions with answers
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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