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Compare 8x8 Work and Mitel 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
8x8 Work
Star Rating
(810)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Work excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mitel. Users appreciate its all-in-one platform that integrates calls, video meetings, team chat, and messaging, which has notably improved collaboration within teams.
- Users say that 8x8 Work's ease of use is a standout feature, with many highlighting its intuitive interface and straightforward setup process. In contrast, while Mitel offers a user-friendly GUI, some users have noted challenges in configuration that can hinder the initial experience.
- Reviewers mention that 8x8 Work provides reliable call quality, which is crucial for daily communication. Mitel, while also praised for its call capabilities, has received mixed feedback regarding the consistency of its service, particularly in video calls.
- According to verified reviews, 8x8 Work's mobile app is a significant advantage, allowing users to stay connected on the go. Mitel, while offering solid desktop solutions, lacks the same level of mobile integration, which can be a drawback for teams that require flexibility.
- Users highlight that 8x8 Work's integration with other CRMs enhances its functionality, making it a preferred choice for small businesses looking for seamless workflows. Mitel's solutions, while effective, are often noted for being more complex to integrate with existing systems.
- G2 reviewers indicate that 8x8 Work's customer support is generally rated higher than Mitel's, with users appreciating the responsiveness and helpfulness of the support team. Mitel's support, while adequate, has received feedback suggesting that it could be more proactive in addressing user concerns.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableMitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
8x8 Work
No trial information availableMitel
No trial information availableRatings
Meets Requirements
8.6
608
8.1
190
Ease of Use
8.6
613
7.9
191
Ease of Setup
8.2
371
7.3
132
Ease of Admin
8.3
334
7.3
131
Quality of Support
8.1
576
7.2
174
Has the product been a good partner in doing business?
8.5
365
7.4
131
Product Direction (% positive)
7.9
582
6.2
182
Features by Category
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
Not enough data
8.5
42
Not enough data
7.1
40
Not enough data
7.2
37
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
Basic Communication
8.9
358
|
Verified
8.5
121
|
Verified
7.6
188
|
Verified
7.0
35
|
Verified
8.0
236
|
Verified
6.9
53
|
Verified
7.5
188
|
Verified
7.3
48
|
Verified
8.3
261
|
Verified
8.0
85
|
Verified
9.0
309
|
Verified
9.0
115
|
Verified
Agentic AI - VoIP Providers
6.9
20
Not enough data
7.0
21
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
7.0
54
|
Verified
7.7
134
|
Verified
7.4
49
|
Verified
8.4
258
|
Verified
7.7
57
|
Verified
Advanced Features
8.2
287
|
Verified
7.7
90
|
Verified
8.4
277
|
Verified
8.0
97
|
Verified
9.1
310
|
Verified
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
7.0
9
|
Verified
8.6
48
|
Verified
8.0
9
|
Verified
8.8
40
|
Verified
7.3
8
|
Verified
Features
8.7
51
|
Verified
8.8
13
|
Verified
Feature Not Available
Feature Not Available
8.2
37
|
Verified
7.0
5
|
Verified
8.5
49
|
Verified
8.0
11
|
Verified
8.1
44
|
Verified
8.1
9
|
Verified
7.7
34
Feature Not Available
Categories
Categories
Shared Categories
8x8 Work and Mitel are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
8x8 Work is categorized as Video Conferencing and Cloud PBX Platforms
Mitel is categorized as Contact Center
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.5%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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