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At a Glance
Market Segments
Mid-Market (56.2% of reviews)
Mid-Market (49.0% of reviews)
Entry-Level Pricing
Free 10 Users
$0.02 per minute
3CX
Star Rating
(516)4.4 out of 5
Market Segments
Mid-Market (56.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansAsterisk
Star Rating
(58)4.6 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.02 per minute
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Asterisk excels in customization, with a score of 9.1, allowing businesses to tailor the software to their specific needs, while 3CX, with a score of 8.5, offers less flexibility in this area.
- Reviewers mention that Asterisk's IVR feature is highly rated at 9.4, providing robust options for call routing, whereas 3CX, although still strong at 9.0, does not offer the same level of customization in IVR setups.
- G2 users highlight Asterisk's superior call management capabilities, scoring 9.3, which includes advanced features like call routing and automatic call distribution, compared to 3CX's score of 8.8 in this category.
- Users on G2 report that Asterisk's voicemail to email feature is particularly effective, scoring 9.5, while 3CX's similar feature is less favored, indicating a gap in user satisfaction.
- Reviewers mention that Asterisk's conference calls feature is rated at 9.2, providing a seamless experience, while 3CX's score of 8.8 suggests it may not be as user-friendly or feature-rich.
- Users say that Asterisk's security and compliance features are robust, contributing to a higher overall trust in the platform, while 3CX, despite being reliable, does not match the same level of user confidence in this area.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Asterisk
Metered SIP Trunking
$0.02
per minute
Works well for businesses that may need more flexibility in their communications week to week.
- No set-up fees.
- Metered inbound and outbound local and long distance.
- Allows more dynamic call volume activity.
Free Trial
3CX
Free Trial is available
Asterisk
Free Trial is available
Ratings
Meets Requirements
9.0
342
9.0
45
Ease of Use
9.0
349
7.7
46
Ease of Setup
8.8
230
7.5
36
Ease of Admin
9.0
219
7.9
34
Quality of Support
8.0
311
8.3
38
Has the product been a good partner in doing business?
8.7
208
8.3
27
Product Direction (% positive)
8.5
344
7.9
45
Features by Category
Channels
9.3
124
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
179
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
117
Not enough data
8.7
98
Not enough data
8.5
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
177
|
Verified
Not enough data
8.5
183
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
22
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.3
22
Not enough data
9.6
22
Not enough data
9.8
22
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.4
189
|
Verified
9.5
38
|
Verified
8.4
133
|
Verified
8.1
24
8.3
133
|
Verified
8.4
23
|
Verified
8.2
118
|
Verified
7.9
21
8.8
173
|
Verified
9.2
34
|
Verified
9.4
183
|
Verified
9.0
36
|
Verified
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
117
|
Verified
7.9
25
8.5
153
|
Verified
7.9
23
|
Verified
8.4
164
|
Verified
7.9
24
Advanced Features
8.5
171
|
Verified
9.1
35
|
Verified
9.0
161
|
Verified
9.0
32
|
Verified
Feature Not Available
9.0
33
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Asterisk are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
3CX is categorized as Live Chat, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Asterisk has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Asterisk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Telecommunications
29.4%
Information Technology and Services
21.6%
Computer Software
5.9%
Banking
5.9%
Facilities Services
3.9%
Other
33.3%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
Asterisk has no discussions with answers
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