Compare 3CX and Asterisk
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free 10 Users
$0.02 per minute
3CX
Star Rating
(546)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plans
Asterisk
Star Rating
(59)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.02 per minute
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of management and configuration, with users appreciating its intuitive interface that centralizes all features, making communication streamlined for teams. In contrast, Asterisk, while highly customizable, can present challenges in configuration that may require more technical expertise.
- Users say that Asterisk's open-source nature allows for unmatched customization, enabling businesses to tailor the platform to their specific telephony needs. This flexibility is a significant advantage for those with unique requirements, whereas 3CX offers a more standardized approach that may not cater to all specialized needs.
- According to verified reviews, 3CX shines in user-friendliness, with distinct versions for both desktop and mobile that enhance accessibility. Users highlight the platform's ability to automatically open and ensure no calls are missed, a feature that some Asterisk users find less reliable due to its more complex setup.
- Reviewers mention that Asterisk is a strong choice for those looking to minimize costs, as it is free to use and can significantly reduce licensing expenses. However, 3CX offers a free tier as well, making it an attractive option for businesses looking to get started without upfront costs.
- G2 reviewers highlight that 3CX has a more favorable ease of setup experience, with many users noting a smoother onboarding process compared to Asterisk, which can require more technical knowledge to implement effectively. This ease of setup can be a crucial factor for businesses looking to deploy quickly.
- Users report that both platforms perform well in core functionalities like phone and video calls, but Asterisk edges out slightly in quality, particularly for conference calls. However, 3CX's overall user satisfaction is bolstered by its consistent performance and support, as reflected in its higher G2 Score.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Asterisk
Metered SIP Trunking
$0.02
per minute
Works well for businesses that may need more flexibility in their communications week to week.
- No set-up fees.
- Metered inbound and outbound local and long distance.
- Allows more dynamic call volume activity.
Free Trial
3CX
Free Trial is available
Asterisk
Free Trial is available
Ratings
Meets Requirements
8.9
365
9.0
45
Ease of Use
9.0
373
7.8
47
Ease of Setup
8.8
253
7.5
37
Ease of Admin
9.0
236
7.9
34
Quality of Support
7.9
332
8.3
38
Has the product been a good partner in doing business?
8.6
226
8.3
27
Product Direction (% positive)
8.4
365
7.9
45
Features by Category
Channels
9.4
142
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
71
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
23
Not enough data
Functions
8.9
181
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
93
Not enough data
9.1
117
Not enough data
8.8
98
Not enough data
8.4
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.3
13
Not enough data
7.0
18
Not enough data
6.9
12
Not enough data
6.9
12
Not enough data
Administrative
8.3
149
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
9.0
114
Not enough data
8.3
103
|
Verified
Not enough data
Collaboration Tools
8.8
68
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
33
Not enough data
9.2
38
|
Verified
Not enough data
8.5
34
|
Verified
Not enough data
Meeting Coordination
8.4
71
|
Verified
Not enough data
9.1
67
|
Verified
Not enough data
9.2
69
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Software Type
9.0
82
|
Verified
Not enough data
9.3
45
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
40
Not enough data
8.9
48
Not enough data
9.1
46
Not enough data
8.8
49
Not enough data
8.9
47
Not enough data
9.2
42
Not enough data
9.1
46
Not enough data
Generative AI
6.8
14
Not enough data
Workforce Management
9.2
48
Not enough data
8.7
47
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
49
Not enough data
8.5
48
Not enough data
Generative AI
6.3
10
Not enough data
7.2
9
Not enough data
7.4
9
Not enough data
Communication
9.3
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
9.3
37
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
43
Not enough data
8.9
37
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
36
Not enough data
9.0
34
Not enough data
Basic Communication - Cloud PBX
9.7
24
Not enough data
8.9
21
Not enough data
9.7
21
Not enough data
8.3
22
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.5
20
Not enough data
7.6
21
Not enough data
8.0
22
Not enough data
7.0
21
Not enough data
Platform Basics - VoIP Providers
9.3
20
Not enough data
9.6
19
Not enough data
8.4
19
Not enough data
9.0
19
Not enough data
9.1
19
Not enough data
9.3
19
Not enough data
Basic Communication
9.5
193
|
Verified
9.5
39
|
Verified
8.4
133
|
Verified
8.1
24
8.3
132
|
Verified
8.4
23
|
Verified
8.2
118
|
Verified
7.9
21
8.8
174
|
Verified
9.2
34
|
Verified
9.4
186
|
Verified
9.0
36
|
Verified
Agentic AI - VoIP Providers
6.1
9
Not enough data
7.7
8
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Access
8.4
117
|
Verified
7.9
25
8.5
154
|
Verified
7.9
23
|
Verified
8.4
164
|
Verified
7.9
24
Advanced Features
8.5
173
|
Verified
9.1
35
|
Verified
9.0
161
|
Verified
9.0
32
|
Verified
Feature Not Available
9.0
33
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
Features
9.4
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
18
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Asterisk are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
3CX is categorized as Live Chat, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Asterisk has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Asterisk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Hospital & Health Care
5.4%
Education Management
5.2%
Telecommunications
4.9%
Construction
4.2%
Other
69.9%
Telecommunications
28.8%
Information Technology and Services
21.2%
Banking
5.8%
Computer Software
5.8%
Accounting
3.8%
Other
34.6%
Alternatives
Discussions
How do I integrate 3CX to my CRM
2 Comments
CL
In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either...Read more
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
What is 3CX used for?
1 Comment
MK
Business communication system primarily used for VoIP Phone SystemRead more
Asterisk has no discussions with answers
