What is Social Media Analytics Software?

Social media has become a necessary marketing resource over the past decade, evolving well beyond a basic brand awareness tactic. Social networks such as Twitter, LinkedIn, and Facebook have developed into viable sources of leads, particularly with the help of social advertisements. In addition, these networks are great places to engage prospects or current clients to help bolster relationships. Employees can quickly and easily become brand advocates and influencers by posting and engaging on social media. Just as social media usage has exploded in recent years, so has the need for a business to harness and understand its company data—and social media data is no different. It is crucial for social media managers and marketing teams to know how social media campaigns are performing across all social channels, how and why accounts are growing in followers and engagements, and even track how competitors are performing. As companies continue to spend more money on social advertisements, the need to know which campaigns are performing well (and which are not) becomes all the more critical. Seeing this data and information is great, but with social media analytics software, users can digest all of this data and metrics in easy-to-understand visualizations. This is not only beneficial for social media managers or marketers that do not have data analysis knowledge, but also for their managers or chief marketing officers who may be trying to better judge the results of their hard work. Having this data readily accessible is a powerful tool for businesses and employees alike. With social media analytics software, you can: Monitor and report on overall social media performance to track performance and justify social media as a viable marketing channel Understand social media following through audience demographics Identify the content that best resonates with audiences to use as a basis for future marketing strategies Discover influencers to tap into as potential brand advocates Track performance of paid social media campaigns to determine ROI Gain insights on competitors through competitive analysis functionality

Why Use Social Media Analytics Software?

There are a number of reasons to use social media analytics beyond the obvious need to track the performance of social media posts and campaigns; one example is the ability to form data-driven strategies around social media. By leveraging social media analytics, social media managers and companies can accurately decipher which posts or paid campaigns generate the most interactions and engagements. Understanding why certain initiatives are successful allows users to build strategies that they know will perform well. Additionally, social media managers can analyze how certain pieces of contain attract engagement on posts. Pushing content marketing through social media has become a much more popular way to spread brand awareness and provide a useful, beneficial piece of content to a potential prospect, customer, or user. Knowing which headlines attract certain demographics or target markets helps inform content marketers of what they should be writing about. Again, repeating these successful tactics is made possible by leveraging social media analytics solutions. Honing in on specific social media strategies ensures a business can grow brand awareness and influence other key performance indicators and metrics, such as traffic or lead generation. Social media analytics tools also track attribution, so social media managers can monitor the click path of users that come to the company website from social media posts and eventually determine if they were able to convert into a customer. This is a great way for social media managers and marketing teams to justify paid social ad spending.

Who Uses Social Media Analytics Software?

What was once a very niche user base has expanded greatly, as the need for analytics and the growth of social media marketing efforts for businesses has increased exponentially in recent years. The employees most commonly utilizing social media analytics are social media managers. Many businesses, particularly mid-market and enterprise companies, have dedicated social media managers on their marketing teams to run all social accounts. Social media analytics tools are an excellent way for social media managers to track their goals and metrics. These products also help inform the decisions and strategies of social media managers. Marketing managers, marketing directors, or chief marketing officers may choose to use social media analytics products to track how well their social media manager is growing their presence on different outlets. It is also an easy way to ensure they are hitting goals and driving leads and traffic. For small businesses that might not have the resources to hire a social media manager, social media management might be allocated to a general marketer who wears many hats. Therefore, social media analytics software can be an easy, fast, and straightforward way of tracking social media campaigns for marketers who do not have the time to deep dive into performance. Because social media analytics tools have digestible visualizations, it is very simple for marketers to track metrics. Additionally, brand influencers and industry thought leaders may use social media analytics tools to track their interactions and engagements. Influencers are always trying to grow their followings; social media analytics solutions enable this through performance tracking and utilizing social media best practices. Brand advocates may also put out sponsored content for companies; justifying and defending their tactics to those companies is much easier with the help of social media analytics software. A customer service manager is another role that might take advantage of social media analytics. More and more customers are connecting with companies on social media when they are having issues with products or services. Oftentimes, it can be faster to tweet or direct message a company and explain the problems you are experiencing than it is to phone a call center and wait for a representative to assist you. Customer service teams can track complaints that come in through social media and ensure that issues are taken care of promptly.

Page 7 | Best Social Media Analytics Software: User Reviews from September 2026

Apostle

Apostle is a powerful employee advocacy software solution designed to help organizations amplify their brand presence on social media by empowering employees and stakeholders to share branded content. This platform facilitates the creation and distribution of engaging content, enabling businesses to enhance their online visibility and foster a community of brand ambassadors across various social media channels. Targeted primarily at companies looking to leverage their workforce as advocates, Apostle serves a diverse audience that includes employees, retailers, dealers, and franchisees. The software is particularly beneficial for organizations aiming to align their marketing efforts with employee engagement, as it provides tools to encourage authentic sharing of content. By utilizing Apostle, businesses can effectively harness the collective influence of their team members, driving greater engagement and reach on social media. One of the standout features of Apostle is its comprehensive social media planning capabilities. Users can manage and schedule content for both company and personal pages from a single, user-friendly dashboard. This centralized approach simplifies the content distribution process, allowing teams to collaborate seamlessly and work towards common business goals. The onboarding framework is another critical aspect of the software, designed to activate brand ambassadors quickly and efficiently. This feature ensures that new users can easily navigate the platform and start sharing content that aligns with the company's branding strategy. Apostle also offers a wealth of attractive content options that can be shared at scale. By providing access to a library of pre-approved materials, users can confidently post content that resonates with their audience while maintaining brand consistency. This not only enhances the overall quality of social media interactions but also helps in generating leads and increasing online sales. With over 1,400 top brands already utilizing Apostle, the platform has proven its effectiveness in expanding brand reach and fostering a culture of advocacy among employees. In summary, Apostle stands out in the employee advocacy software category by combining social media planning features with an intuitive onboarding framework. This dual approach allows organizations to empower their employees and stakeholders to become active participants in their branding efforts, ultimately leading to increased online presence and business growth. The software's ability to streamline content management and encourage authentic sharing makes it a valuable tool for any organization looking to enhance its social media strategy.

Average Rating: 4.4/5.0

Total Reviews: 70

How Do G2 Users Rate Apostle?

Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
Scalability: 8.3/10 (Category avg: 8.6/10)
Report Customizability: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Apostle?

Seller: Apostle
Company Website:
Year Founded: 2013
HQ Location: Amsterdam
LinkedIn® Page: www.linkedin.com
24 employees on LinkedIn®

Who Uses This Product?

Top Industries: Financial Services, Accounting
Company Size: 70% Medium, 20% Small

What Do G2 Reviewers Say About Apostle?

AI-generated summary from verified user reviews

Pros

Users appreciate the great customer support of Apostle, highlighting its quick responses and helpful assistance.
Users find Apostle's ease of use exceptional, accommodating even those with limited technical skills effortlessly.
Users appreciate the user-friendly interface of Apostle, making it accessible for all colleagues regardless of their technical skills.
Users appreciate the centralized management of Apostle, finding it easy to use and implement across teams.
Users appreciate the excellent customer service of Apostle, noting prompt and helpful support when needed.

Cons

Users find the learning curve steep with Apostle, as tutorials may feel excessive for experienced social media users.
Users find Apostle has a limited audience reach due to fixed connection settings that don't match their needs.
Users desire the ability to customize ambassador points and connection settings, as the current presets hinder accurate reach.
Users desire flexibility in the scoring system to better reflect ambassador contributions and accurate outreach metrics.
Users find the mandatory tutorials unhelpful for experienced social media users, adding unnecessary steps to onboarding.

What Are Recent G2 Reviews of Apostle?

"Efficient Post Scheduling, Unlimited Collaboration"

Rating: 4.0/5.0 stars

— Kristel K.

Best Social Media Analytics Software - Page 7

How Many Social Media Analytics Software Products Does G2 Track?

Category Stats (Sep 2026)

How Does G2 Rank Social Media Analytics Software Products?

G2 Grid® for Social Media Analytics Software

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