Salesforce Customer Success
Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses. - Premier Success Plan: Personalized programs and expedited support. - Signature Success Plan: Proactive partnership and the fastest support. Professional Services: Trusted advisors to help accelerate your time to value with AI + Data + CRM.
Average Rating: 4.3/5.0
Total Reviews: 540
Who Is the Company Behind Salesforce Customer Success?
- Seller: Salesforce
- Company Website:
- Year Founded: 1999
- HQ Location: San Francisco, CA
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LinkedIn® Page: www.linkedin.com
89,711 employees on LinkedIn® - Ownership: NYSE:CRM
Who Uses This Product?
- Who Uses This: Director, Salesforce Administrator
- Top Industries: Information Technology and Services, Financial Services
- Company Size: 26% Medium, 18% Large
What Do G2 Reviewers Say About Salesforce Customer Success?
AI-generated summary from verified user reviews
Pros
- Users find Trailhead helpful and engaging for expanding their knowledge and connecting with customer success teams.
- Users value the proactive and helpful customer support from Salesforce, enhancing their success and experience with the platform.
- Users appreciate the proactive support from Salesforce Customer Success, valuing their clear communication and tailored advice.
- Users value the ease of use of Salesforce Customer Success, facilitating quick adoption and enhancing customer engagement.
- Users appreciate the 24/7 support responsiveness of Salesforce Customer Success, finding help readily available for any situation.
Cons
- Users experience poor customer support, with inaccurate responses and ineffective bot interactions leading to frustration.
- Users find Salesforce Customer Success to be expensive, raising concerns about high costs and long-term expenses.
- Users express concerns about the expensive pricing of Salesforce Customer Success, noting rising costs and complexity issues.
- Users find time zone issues problematic during scheduling, which complicates collaboration for global teams.
What Are Recent G2 Reviews of Salesforce Customer Success?
"Well Worth The Money for Your Time"
Rating: 4.0/5.0 stars
— Bruce F.
"Structured, Specialist-Led Guidance That Keeps Complex Salesforce Projects on Track"
Rating: 4.5/5.0 stars
— Caio M.
