G2

Melissa C.

Enterprise (> 1000 emp.)

6/30/2026

"Exceptional expertise and patient, professional support from Coastal Cloud"

5/5

What do you like best about Coastal?

Beyond her product knowledge, Emma's patience with us as a customer has been exceptional. She navigated our many questions and our collaborative decision-making process with professionalism, ensuring everyone felt heard and included." Review collected by and hosted on G2.com.

What do you dislike about Coastal?

That I cant keep them on as a "retainer" for all things Marketing Cloud. I have nothing to dislike about Coastal Cloud. Review collected by and hosted on G2.com.

Recommendations to others considering Coastal:

I would highly recommend Coastal Cloud, specifically, Emma Schaefer, to anyone looking for a knowledgeable, responsive, and patient partner. She took the time to understand our unique business needs, explained complex topics in a way that was easy to understand, and never made us feel rushed, even when we had multiple stakeholders involved in the decision-making process. Her expertise, professionalism, and commitment to finding the right solution made the entire experience a pleasure. Review collected by and hosted on G2.com.

What problems is Coastal solving and how is that benefiting you?

We are a global organization with multiple brands offering the same core service. We needed guidance and expertise to develop an SMS solution that could support all of our brands while, ideally, using a single promotional shortcode and keyword strategy. Review collected by and hosted on G2.com.