What I like best about Salesforce Customer Success is having a structured path for support and guidance beyond just documentation. Access to specialists, best practices, and proactive recommendations helps us avoid reinventing the wheel and catch potential issues before they become real problems, especially on more complex, multi-cloud implementations Review collected by and hosted on G2.com.

What I dislike about Salesforce Customer Success is that the level of support can feel inconsistent depending on the plan or the specific issue, and response times aren't always fast enough for time-sensitive problems. It would help to have more proactive, tailored guidance instead of mostly generic resources and best practices. Review collected by and hosted on G2.com.