G2

Bruce F.

Mid-Market (51-1000 emp.)

5/6/2021

"Well Worth The Money for Your Time"

4/5

Describe the project or task Salesforce Customer Success helped with:

The services have helped with a variety of tasks. We have over 400 users in our orgs, so they set up all the accounts in the same way that saved us many hours of work. When we needed reports that users could not make and services created the reports we asked for. They helped analyze the code we have. Review collected by and hosted on G2.com.

What do you like best about Salesforce Customer Success?

They worked behind the scenes and did not need to check up on the work is getting done. Can do all communications via email. Salesforce spells out what they will do very clearly. They are professionals that know how to do everything possible in Salesforce and explain what cannot be completed in the system or contract. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

They have a limit of 500 lines of code to review. The costs can be high for some groups. They will require you to make a user account for them to use. Tasks can take days to complete as they are not working 100% on your jobs. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Customer Success:

Check the services they provide and realize what limits they have, such as the code review. They are great for doing tedious tasks, but if you have well-oiled staff and knowledgeable about Salesforce, you might not find it worthwhile. Review collected by and hosted on G2.com.

What problems is Salesforce Customer Success solving and how is that benefiting you?

We saved a lot of time on doing very tedious tasks, from the set up of user accounts to reports. Helps with yelling you want is needed to be more successful. Review collected by and hosted on G2.com.