Salesforce Customer Success
Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses. - Premier Success Plan: Personalized programs and expedited support. - Signature Success Plan: Proactive partnership and the fastest support. Professional Services: Trusted advisors to help accelerate your time to value with AI + Data + CRM.
Average Rating: 4.3/5.0
Total Reviews: 540
Who Is the Company Behind Salesforce Customer Success?
- Seller: Salesforce
- Company Website:
- Year Founded: 1999
- HQ Location: San Francisco, CA
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LinkedIn® Page: www.linkedin.com
89,711 employees on LinkedIn® - Ownership: NYSE:CRM
Who Uses This Product?
- Who Uses This: Director, Salesforce Administrator
- Top Industries: Information Technology and Services, Financial Services
- Company Size: 26% Medium, 18% Large
What Do G2 Reviewers Say About Salesforce Customer Success?
AI-generated summary from verified user reviews
Pros
- Users find Salesforce Customer Success to be extremely helpful for enhancing knowledge and improving customer support efficiency.
- Users appreciate the proactive and helpful customer support from Salesforce, enhancing their success and experience with the platform.
- Users appreciate the deep understanding Salesforce Customer Success has of their workflows, enhancing practical support and tailored advice.
- Users praise the ease of use of Salesforce Customer Success, enhancing client engagement and user adoption.
- Users value the swift support responsiveness of Salesforce Customer Success, enhancing problem-solving efficiency and user satisfaction.
Cons
- Users express frustration with poor customer support, citing slow responses and inaccurate recommendations based on their unique needs.
- Users express concern about the expensive costs of Salesforce Customer Success, especially with rising long-term expenses.
- Users note the expensive pricing of Salesforce Customer Success, raising concerns about long-term financial commitments and value.
- Users find time zone issues challenging, complicating scheduling and communication for global teams during success reviews.
What Are Recent G2 Reviews of Salesforce Customer Success?
"Well Worth The Money for Your Time"
Rating: 4.0/5.0 stars
— Bruce F.
"Structured, Specialist-Led Guidance That Keeps Complex Salesforce Projects on Track"
Rating: 4.5/5.0 stars
— Caio M.
