Centrical
Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes. The system builds and runs the program across Centrical and connected systems, getting smarter with every cycle so organizations move from strategy to execution faster, while people remain in control of the decisions and judgment that matter. Founded in 2013, Centrical serves Fortune 500 enterprises across 150 countries and 60 languages, with offices in New York, Tel Aviv, and London. Customers include adidas, DHL, Deutsche Telekom, IHG, and two top-five U.S. banks. Centrical is recognized as a leader in Workforce Engagement Management by Frost & Sullivan and QKS Group. For more information, visit www.centrical.com.
Average Rating: 4.6/5.0
Total Reviews: 123
How Do G2 Users Rate Centrical?
- Ease of Use: 9.1/10 (Category avg: 9.0/10)
- Awards and Incentives: 9.6/10 (Category avg: 9.0/10)
- Performance and Reliability: 9.1/10 (Category avg: 8.9/10)
- Custom Competitions: 8.9/10 (Category avg: 8.8/10)
Who Is the Company Behind Centrical?
- Seller: Centrical
- Company Website:
- Year Founded: 2013
- HQ Location: New York, US
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Twitter: @centrical
485 Twitter followers -
LinkedIn® Page: www.linkedin.com
106 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Project Manager, Recruiter
- Top Industries: Consumer Services, Outsourcing/Offshoring
- Company Size: 50% Large, 46% Medium
What Do G2 Reviewers Say About Centrical?
AI-generated summary from verified user reviews
Pros
- Users love the real-time rewards from Centrical, enhancing motivation and creating a vibrant office atmosphere.
- Users appreciate the motivating rewards system of Centrical, enhancing employee development and boosting team performance.
- Users value the exceptional customer support provided by Centrical, enhancing the overall experience and effectiveness of the platform.
- Users highly value the experience improvement provided by Centrical, fostering motivation and teamwork in an engaging manner.
- Users value the effective coaching integration of Centrical, enhancing employee development and engagement in remote work environments.
Cons
- Users find it disappointing that there are missing features like customizable reports and avatar shop access.
- Users struggle with data management issues in Centrical, facing static reports and delayed username updates impacting their workflow.
- Users find the analytics inadequate, citing difficulty in flexibility, customizability, and overall ease of use.
- Users express frustration with access issues regarding static reports and username changes taking too long to resolve.
- Users face significant delay issues with report processing and user updates, complicating their overall experience.
What Are Recent G2 Reviews of Centrical?
"Clean, Reliable Platform That Motivates Teams and Makes Learning Interactive"
Rating: 4.0/5.0 stars
— Daniel H.
"We significantly boosted employee engagement through gamification"
Rating: 4.0/5.0 stars
— Marina L.










