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Centrical

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4.6 out of 5 stars
128 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.6
Serving customers since
2013
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Centrical

128 reviews

Our platform helps organizations apply gamification to customer support, training, sales and many more organizational activities.

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103
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Centrical Reviews

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Profile Name
Star Rating
103
21
3
1
0
Daniel H.
DH
Daniel H.
06/08/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Clean, Reliable Platform That Motivates Teams and Makes Learning Interactive

|Centrical
I look after a team of 40 advisors at an outsourced provider. Centrical provides a great platform for motivating these teams through financial gain, while also offering interactive ways to learn workplace content. The User Interface (UI) is clean and easy to use for outsourced providers, and we consistently receive positive feedback from them on the content we create. Platform performance is very strong. We’ve never had any reported issues, and the software is always available for our teams to utilise. We don’t currently use any AI or intelligence options on the platform; however, this would be a great addition to an already really good product. Onboarding is also very straightforward and only requires us to link a new advisor’s line so they can connect to the platform.
EH
Enrique H.
10/31/2024
Validated Reviewer
Review source: Seller invite
Incentivized Review

Real time feedback provided by this tool significantly boosts our workplace

|Centrical
What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It defines achievable, individual targeted objectives and has immediate feedback to prevent the group from straying off course. It also links smoothly with our CRM, which makes it easy to monitor the performance. I also like how simple it is to go into the different dashboards to get a snapshot of team or individual performance.
ML
Marina L.
09/21/2024
Validated Reviewer
Review source: Seller invite
Incentivized Review

We significantly boosted employee engagement through gamification

|Centrical
The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals unique to the group and can track them in an interesting manner which keeps the individuals motivated. The seamless integration with our CRM and HR systems makes it easy to set and monitor goals. The real time feedback mechanism has been very helpful as it has helped us increase productivity and has kept the team’s morale high.

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HQ Location:
New York, US

Social

@centrical

What is Centrical?

Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns business goals into adaptive performance programs, building and running the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes. The system connects these in one continuous loop, adjusting as performance and behavior change so organizations move from strategy to execution faster, while people remain in control of the decisions and judgment that matter. Founded in 2013, Centrical serves Fortune 500 enterprises across 150 countries and 60 languages, with offices in New York, Tel Aviv, and London. Customers include adidas, DHL, Deutsche Telekom, IHG, and two top-five U.S. banks. Centrical is recognized as a leader in Workforce Engagement Management by Frost & Sullivan and QKS Group.

Details

Year Founded
2013
Website
centrical.com