I look after a team of 40 advisors at an outsourced provider. Centrical provides a great platform for motivating these teams through financial gain, while also offering interactive ways to learn workplace content. The User Interface (UI) is clean and easy to use for outsourced providers, and we consistently receive positive feedback from them on the content we create. Platform performance is very strong. We’ve never had any reported issues, and the software is always available for our teams to utilise. We don’t currently use any AI or intelligence options on the platform; however, this would be a great addition to an already really good product. Onboarding is also very straightforward and only requires us to link a new advisor’s line so they can connect to the platform.

What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It defines achievable, individual targeted objectives and has immediate feedback to prevent the group from straying off course. It also links smoothly with our CRM, which makes it easy to monitor the performance. I also like how simple it is to go into the different dashboards to get a snapshot of team or individual performance.

The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals unique to the group and can track them in an interesting manner which keeps the individuals motivated. The seamless integration with our CRM and HR systems makes it easy to set and monitor goals. The real time feedback mechanism has been very helpful as it has helped us increase productivity and has kept the team’s morale high.