--- title: Centrical Reviews meta_title: 'Centrical Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 128 reviews by the users' company size, role or industry to find out how Centrical works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 128 scale: '5' date_modified: '2026-10-08' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

Centrical Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the gamification feature of Centrical, which effectively engages and motivates employees for better performance. (22 mentions)
Users appreciate the gamification feature of Centrical, noting its engaging impact on employee motivation and performance. (19 mentions)
Users appreciate the gamification features of Centrical, significantly enhancing employee engagement and motivation. (15 mentions)
Users love the gamified features of Centrical, which enhance engagement and motivate employees effectively. (14 mentions)
Users highly value the gamification feature of Centrical, which promotes engagement and motivation for employees. (13 mentions)
Users find limited customization frustrating, especially for reports and user updates, hindering their overall experience. (5 mentions)
Users experience a steep learning curve with Centrical due to its complexity and sometimes slow software interaction. (4 mentions)
Users find it disappointing that there are missing features like customizable reports and avatar shop access. (4 mentions)
Users find the reporting issues in Centrical frustrating, with static features limiting data analysis and updates taking too long. (4 mentions)
Users struggle with data management issues in Centrical, facing static reports and delayed username updates impacting their workflow. (3 mentions)

5 Pros or Advantages of Centrical

5 Cons or Disadvantages of Centrical

Daniel H.
DH
Daniel H.
Technician
Enterprise (> 1000 emp.)
"Clean, Reliable Platform That Motivates Teams and Makes Learning Interactive"
4/5
What do you like best about Centrical?

I look after a team of 40 advisors at an outsourced provider. Centrical provides a great platform for motivating these teams through financial gain, while also offering interactive ways to learn workplace content. The User Interface (UI) is clean and easy to use for outsourced providers, and we consistently receive positive feedback from them on the content we create.

Platform performance is very strong. We’ve never had any reported issues, and the software is always available for our teams to utilise. We don’t currently use any AI or intelligence options on the platform; however, this would be a great addition to an already really good product. Onboarding is also very straightforward and only requires us to link a new advisor’s line so they can connect to the platform. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

Further artificial intelligence could be integrated into the platform to better support the team when they’re struggling with content. At the moment, integrations don’t feel significant within the platform, and the advisors mainly rely on the basic platform and its core functionality. Review collected by and hosted on G2.com.

EH
Enrique H.
Customer service supervisor
Building Materials
Small-Business (50 or fewer emp.)
"Real time feedback provided by this tool significantly boosts our workplace"
3.5/5
What do you like best about Centrical?

What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It defines achievable, individual targeted objectives and has immediate feedback to prevent the group from straying off course. It also links smoothly with our CRM, which makes it easy to monitor the performance. I also like how simple it is to go into the different dashboards to get a snapshot of team or individual performance. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. Altogether, the gamification is rather great, though it could be too much for an employee who hasn’t encountered this sort of system. This learning curve comes when interacting with other programs and it can sometimes be a little slow before getting all the software as you wish. Lastly, the reporting features semi strong which makes it difficult to filter data displays. Review collected by and hosted on G2.com.

ML
Marina L.
Senior HR Manager
Mental Health Care
Mid-Market (51-1000 emp.)
"We significantly boosted employee engagement through gamification"
4/5
What do you like best about Centrical?

The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals unique to the group and can track them in an interesting manner which keeps the individuals motivated. The seamless integration with our CRM and HR systems makes it easy to set and monitor goals. The real time feedback mechanism has been very helpful as it has helped us increase productivity and has kept the team’s morale high. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the peculiar needs of a business. It has had the flexibility advantage but customization of the application had not been as easy as we had estimated and needed more assistance. Further, some of the employees initially felt that inclusion of so many games like was a little disruptive and this affected their performance before they became used to it. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Excellent Gamification Platform - Centrical!"
5/5
What do you like best about Centrical?

I use Centrical Gamification software and it is the best platform for IT remote workers compared to other gamification platforms. Centrical software helps end users and customers. Gamification focuses on process ideas and knowledge to help IT employees grow and succeed in the workplace. The customer support system was very helpful to the end users. Centrical software helps me identify performance management and daily appraisal of employees. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

So far I haven't experienced any discomfort with Centrical. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Centrical: Leading Gamification Software for Employees Growth!"
5/5
What do you like best about Centrical?

I use Centrical Gamification software daily, that helps me by providing real-time feedback and rewards for my work efforts. This software inspires and motivates me to perform better as a team and as an individual. This software helps us improve our work in a fun and different way that leads to success. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

So far, I have not faced any issues with this centrical gamification software. Review collected by and hosted on G2.com.

TS
Thulasi S.
IT Specialist
Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Uses of Centrical Software!"
5/5
What do you like best about Centrical?

The best part of Centrical Software is their gamified feature for employees. I love this gamification feature, it engages the employees and helps me to work the assigned task in a positive and happy way. It promotes our level and motivates employees. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

No dislikes about Centrical Software, their features are good. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Benefits of Centrical Gamification Software!"
5/5
What do you like best about Centrical?

The best feature in Centrical software is its gamification, this feature helps me to improve my work and engages employees to work. It motivates me to work as a team and complete my work within the given time in a happy manner and helps me to produce high results for the growth and development of the company. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

To be honest, I have no qualms with Centrical. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Review for the Centrical Gamification Software"
5/5
What do you like best about Centrical?

I use Centrical to improve my work. I love this gamification feature and received many rewards and points that motivate me to work without any struggle or pressure, which creates a great impact in our workplace. It helps us to upgrade my professional growth as well as the company's growth. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

There are no dislikes about Centrical. I love this Centrical software. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"The Excellent Gamification Software-Centrical"
5/5
What do you like best about Centrical?

I use Centrical gamification software and it motivates our team to stay on task and achieve our daily goals without delay. Centric Gamification software engages all employees as a team and motivates us to get better results in business. This gamification software is straightforward to use, and integrate. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

So far, there are no concerns about Centrical Gamification Software. Review collected by and hosted on G2.com.

OS
Ockert S.
Enterprise (> 1000 emp.)
"Staff Empowerment"
5/5
What do you like best about Centrical?

I have been working with Centrical for over a year now, and work on implementing a brand new narrative. The customer & technical support that they provided during the process was fantastic. I was not part of the original team implementing gameON but from my experience, it was fast, informed, targeted and made it fit for purpose for my business. Centrical is an easy platform for staff to utilize and with the number of features it provides, it creates the perfect balance between work, reward & recognition. We have seen a huge increase in engagement, recognitions and success by creating a targeted approach on how we embed and track KPIs. We have tapped into various products they offer to increase staff empowerment to take control of their training and embedment and upskill themselves. Leaders found the ease of integrating their coaching opportunities into the platform by creating specific missions, and our onboarding managers have promoted the use of evaluations during the probation period. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

Overall there is not much I dislike, however I would like to see more products relating to the simulations. Review collected by and hosted on G2.com.