Best Q&A Platforms - Page 4
Q&A platforms are online discussion platforms that enable employees or customers to ask and answer questions. Businesses implement these tools as a searchable knowledge base, either internally for employees or externally for customers, to retain all the questions and answers provided. The kinds of questions asked by employees usually revolve around how they can get their job done, while customers ask questions about products, services, and purchasing support.
While Q&A platforms are used as a knowledge repository, they differ from traditional knowledge base tools. The information is in question-answer format rather than long-form articles. When deployed as an internal resource, employees use these tools to ask questions and colleagues provide answers. Externally, customers use them to ask questions and the support team members offer answers. This knowledge management format can help customer service teams, managers, and colleagues rapidly answer questions and provide answers that can take specific context into consideration. The content collected on Q&A platforms also helps businesses build a knowledge base that highlights common questions from employees or customers.
Q&A platforms can exist as standalone tools, or they are often integrated with the more robust knowledge management software. Some Q&A platforms integrate with other knowledge sources in businesses, so answers can be pulled from existing content, which helps ensure the consistency and accuracy of the information provided on the platform.
To qualify for inclusion in the Q&A Platforms category, a product must:
Best Q&A Platforms At A Glance
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A self building Knowledge Base of Questions & Answers. Ask questions, talk with your customers or co-workers and help each other. Talkyard remembers the good answers — and shows, next time someone
- 100% Mid-Market
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- User Satisfaction
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Torqn is an innovative platform and mobile application designed to connect professionals in the mining and construction industries through shared equipment and expertise. It serves as a centralized hu
- 100% Small-Business
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Troopr Wiki integrates Confluence with Slack which enables IT teams to provide instant support to employees requests in Slack channels. Troopr Wiki automatically suggests matching articles for every
- 100% Small-Business
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Our Knowledge Management add-in is a customized, digital library that’s accessible to your employees, partners, customers, or anyone else you want to have access. Users can search, share, add, or acce
196 Twitter followers
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Helika's Community Tooling is a comprehensive suite designed to enhance community engagement for Web3 gaming studios. By integrating on-chain and off-chain data, it enables the creation of customized
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DialogLoop is an Audience Engagement Platform for Presenters, Zoomers, Live Streamers, Companies, Performers, and Event Organizers who want to interact with their Audience during Live, Hybrid, and Rem
- 50% Mid-Market
- 50% Small-Business
71 Twitter followers
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Just speak, and let the AI transcribe, clean up and structure your voice. Create clean transcripts, blog posts, video scripts & more. And it works in 50+ languages!
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Knowledge Workers struggle to leverage GenAI for knowledge generation across vast systems and documents. GateAI transforms your data into actionable insights, creating focused scopes that empower smar
2 Twitter followers
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Gurubase is an open-source AI-powered Q&A platform that turns your content into an intelligent support assistant. By embedding an “Ask AI” button on your website or documentation, Gurubase enables
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Knova KM is a full-featured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries
- 100% Small-Business
486 Twitter followers
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Imagine a world where knowledge knows no boundaries and at its core is human connection, where every question finds an expert answer tailored just for you created by a person and not an AI. Welcome to
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Question Base is a new Knowledge Agent. It answers your team using your docs, files and Slack history.
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Quosera is a Q&A community and knowledge management platform inspired from Quora with support for rich media content (oembed), TeX and MathML, powerful topics (tags) functionality, content history
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Train a ChatGPT AI on your documents and knowledge base. Uncover valuable insights from your data quickly and effortlessly. Visus.ai understands your language and learns from your documents, deliverin
