Maven Reviews & Provider Details

They send appropriate consults and surveys based on my expertise. Review collected by and hosted on G2.com.

ALL EXPERTS BEWARE: THEY WILL NOT PAY YOU! I have consulted for them on a multi-step project about 4 months ago now and still have not received payment. They keep stating that they are waiting on the client but 4 months is an extremely long time frame. I feel that they have used my expertise for free and they will not pay me. There is no customer service phone number to reach them. You can only reach them by email. I have emailed them now and they are not responding. At this point I'm sure they will not pay me and I will not be doing anymore consults with them until I have received my payment. Review collected by and hosted on G2.com.

I find it useful to have touchpoints with lots of different experts worldwide that can feed into our insights. It's really helpful that we can have continued relationships with the experts for more consultations, and it's reassuring to know that NDA and confidentiality are covered within the platform's agreements. I like that you can choose who you talk to based on their response to your question, which helps in filtering down to the most relevant people. Having more experts would always be helpful to ensure that we get the best caliber of people for our specific research questions. Review collected by and hosted on G2.com.

Sometimes I feel like some people were not the best suited and would call themselves an expert with very limited experience. Sometimes it was hard to understand which people were truly experienced. Review collected by and hosted on G2.com.

I find Maven's detailed projects valuable because they collect holistic information. I also appreciate the relevant projects they provide, especially if the payment process is streamlined. Review collected by and hosted on G2.com.

I have been participating as an expert in this domain, but the payment part of Maven is the longest and most cumbersome. I'm struggling to get a payment from the past month, and all I know is there is a 'technical problem' in processing the payment. The status of the problem and timeline for resolution is absent. I am inclined to decline future opportunities as getting a payment becomes a headache with Maven. I regularly face payment issues with them. I would suggest they improve the payment process by reducing the turnaround time. Review collected by and hosted on G2.com.

Our clients like the self-service nature of Maven Research, which allows them to specify the type of interviewee they are looking for. It's helping our clients complete their projects more rapidly and explore unfamiliar markets. The cost of Maven experts seems lower than other similar services. We've enjoyed working with the people at Maven as they are very friendly and helpful. I think if Maven can continue to make their self-service expert search user friendly, it would be appreciated. Review collected by and hosted on G2.com.

No complaints Review collected by and hosted on G2.com.

Reasonable pricing (with regards to the quality of the interview we got) Review collected by and hosted on G2.com.

Probably the talent pool is still on the smaller side Review collected by and hosted on G2.com.

Ease of use, quality of expertise, responsive and professional customer support team Review collected by and hosted on G2.com.

Sometimes they don't have experts in the (very very specific) area we need Review collected by and hosted on G2.com.

- wide coverage of expert, specifically experts who work for SMBs (Indeed, I failed to find experts of this segment in other platforms)

- small amount of minimum usage (other platforms require you to pay a lot up front, for example, 10k USD)

- quick response from its consultants (you may have it with other platforms, but this platform also has it) Review collected by and hosted on G2.com.

UI design of this platform is not best user-friendly, but Maven consultants helped me quickly so I did not face a serious problem Review collected by and hosted on G2.com.

great service , very prompt and reasonable Review collected by and hosted on G2.com.

generally nothing is bad , the rates of services quoted are much lower than expected. Review collected by and hosted on G2.com.

I like being able to create targeted interview campaigns with subject matter experts. I also like being able to validate the expertise for the interviewees myself. Maven account rep was always helpful in setting up projects and troubleshooting. Maven team also actively recruited people when expertise was not available in their consultant pool. Review collected by and hosted on G2.com.

There are extra charges for videos and transcripts. This should be included in the service. Interview participants were sometimes nowhere near the correct expertise, although this improved with time. Review collected by and hosted on G2.com.

It is comparatively easy to set up calls and find the right people to talk to. Review collected by and hosted on G2.com.

The user interface can be a bit confusing at times. Review collected by and hosted on G2.com.