# Best Order Management Software - Page 14 *By [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese)* **Order Management software (OMS)** is designed to facilitate and automate the order fulfillment process, reducing the time in the order-to-cash cycle and improving order processing efficiency for suppliers and wholesalers. Order Management software lets business users easily enter and convert orders or quotes, maintain a visual on stock levels, search and identify trends from past invoices, verify shipping preferences, and modify pricing all from within a single system. Order Management products often integrate with [Billing software](https://www.g2.com/categories/billing), and will occasionally overlap in functionalities. Order Management products may also integrate with [CRM software](https://www.g2.com/categories/crm) and [Subscription Management software](https://www.g2.com/categories/subscription-management) depending on the product or service being offered and the number of customers for which the user needs to maintain records. To qualify for inclusion in the [Best Order Management Software](https://learn.g2.com/best-order-management-software) category, a product must: - Provide real-time inventory availability and stock levels - Allow order fulfillment by entering and converting orders or quotes - Update shipping preferences, such as carriers, rates, and insurance options - Track orders from quotes to pickup and invoicing to delivery ## Top Order Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) | 4.0/5.0 (3,743 reviews) | Invoice-to-payment workflows with bank-feed reconciliation | "[QB Online Lets Me Work Anywhere, Anytime](https://www.g2.com/survey_responses/quickbooks-online-review-12994640)" | | 2 | [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) | 4.3/5.0 (294 reviews) | SAP ERP-anchored omnichannel order orchestration | "[Strong Enterprise Foundations, Slower Innovation Cycles](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12779109)" | | 3 | [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) | 4.2/5.0 (118 reviews) | Post-purchase lifecycle inside Salesforce ecosystem | "[Simplicity Meets Functionality in Order Management](https://www.g2.com/survey_responses/salesforce-order-management-review-12711522)" | | 4 | [ShipHero](https://www.g2.com/products/shiphero/reviews) | 4.5/5.0 (210 reviews) | 3PL fulfillment with barcode-driven pick-pack workflows | "[ShipHero: Streamlined, Customizable, and Efficient](https://www.g2.com/survey_responses/shiphero-review-12973951)" | | 5 | [Unicommerce](https://www.g2.com/products/unicommerce/reviews) | 4.5/5.0 (79 reviews) | Multi-channel e-commerce order and inventory sync | "[Streamlined E-Commerce Operations with Unicommerce](https://www.g2.com/survey_responses/unicommerce-review-12713263)" | | 6 | [Katana Cloud Inventory](https://www.g2.com/products/katana-cloud-inventory/reviews) | 4.4/5.0 (117 reviews) | Manufacturing order fulfillment with multi-level BOMs | "[Always new ways to connect systems together](https://www.g2.com/survey_responses/katana-cloud-inventory-review-6546154)" | | 7 | [Increff WMS](https://www.g2.com/products/increff-wms/reviews) | 4.7/5.0 (109 reviews) | Multi-marketplace order allocation with unit-level inventory | "[Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations](https://www.g2.com/survey_responses/increff-wms-review-13058892)" | | 8 | [Webgility](https://www.g2.com/products/webgility/reviews) | 4.6/5.0 (372 reviews) | QuickBooks Desktop order posting from multichannel ecommerce | "[User-Friendly Software with Outstanding Support and Onboarding](https://www.g2.com/survey_responses/webgility-review-12841597)" | | 9 | [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) | 4.2/5.0 (332 reviews) | Multi-channel order fulfillment with inventory sync | "[Full-Featured, Intuitive UI with Strong Integrations and Responsive Support](https://www.g2.com/survey_responses/cin7-core-review-12952777)" | | 10 | [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) | 4.4/5.0 (86 reviews) | Multi-channel order fulfillment with Zoho Books | "[Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management](https://www.g2.com/survey_responses/zoho-inventory-review-11882474)" | --- ## What Are the Most Common Questions About Order Management Software? *AI-generated · Last updated: May 26, 2026* ### Which order management tool offers the best returns processing features? Based on G2 reviews, several products in the order management software category stand out for returns handling, but user feedback most often highlights workflows that make cancellations, refunds, exchanges, and return tracking easier to manage in one place. According to verified users, Salesforce Order Management is frequently described as strong for post-purchase service because teams can manage returns and exchanges from a unified order view. G2 reviewers also mention Unicommerce for smooth returns and RTO handling, while SAP Commerce Cloud users reference order visibility and customer self-service features that reduce support effort around order updates. The common buyer takeaway is to prioritize tools that combine return visibility with fulfillment and customer service workflows. **Here are some of the top-rated products on G2:** - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) – commonly used for cancellations, refunds, exchanges, and unified post-purchase support workflows - [Unicommerce](https://www.g2.com/products/unicommerce/reviews) – often mentioned for returns handling, RTO workflows, and centralized order operations - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) – valued for customer self-service, order visibility, and support for complex commerce operations ### Which vendor provides the fastest order processing capabilities? Based on G2 reviews, QuickBooks Online appears most often in recent feedback discussing fast order handling and streamlined day-to-day processing. According to verified users, it helps teams move quickly through invoicing, accounts receivable, accounts payable, and order copying, with reviewers noting that creating new orders and processing transactions can be done in seconds. G2 reviewers mention that speed often comes from a simple interface, easy setup, and integrations that reduce manual entry. Other products in the category also emphasize automation and centralized workflows, but the strongest recent volume of feedback around quick processing in this dataset points to QuickBooks Online. Buyers should still weigh speed against complexity, reporting needs, and inventory requirements. ### What platform supports global order fulfillment operations? Based on G2 reviews, platforms that support global order fulfillment operations are usually the ones reviewers describe as handling multiple regions, warehouses, channels, or storefronts from a centralized system. According to verified users, SAP Commerce Cloud is frequently associated with international operations, multi-region catalogs, and centralized order management for complex commerce environments. G2 reviewers also mention ShipHero for multi-warehouse and 3PL workflows, and Salesforce Order Management for omnichannel fulfillment across warehouses, stores, and service teams. Across the review set, the strongest pattern is that global fulfillment support depends on visibility across inventory, routing, and customer-facing order updates rather than on a single feature. Buyers with international needs should look closely at integration depth and workflow flexibility. ### Which vendor offers advanced order routing capabilities? Based on G2 reviews, the strongest references to advanced order routing capabilities center on systems that automatically direct orders by warehouse, fulfillment rule, or inventory location. According to verified users, Salesforce Order Management is the clearest fit in this dataset because reviewers specifically describe smart routing across warehouses, stores, and fulfillment partners, along with support for omnichannel models. G2 reviewers also mention Fulfil for order routing logic across multiple locations and ShipHero for automation rules and routing in warehouse workflows. The recurring theme is that advanced routing matters most when businesses need to reduce manual decisions and keep fulfillment efficient across locations. Buyers should evaluate how well routing logic connects with inventory visibility and post-purchase service. ### What is the most affordable OMS for small e-commerce stores? Based on G2 reviews, affordability for smaller e-commerce teams is usually described through ease of implementation, lower operating overhead, and strong day-to-day value rather than detailed pricing comparisons. According to verified users, QuickBooks Online is often described as a good value with straightforward setup and useful integrations, while Veeqo is praised for being free to start and helping streamline order and shipping workflows. G2 reviewers also mention Orderwerks as a cost-effective fit for smaller businesses that need order tracking and QuickBooks connectivity without heavy complexity. For small stores, the best affordable order management software tends to be the one that reduces manual work quickly and is easy for a lean team to adopt. **Here are some of the top-rated products on G2:** - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) – often praised for easy setup, broad integrations, and strong value for smaller teams - [Veeqo](https://www.g2.com/products/veeqo/reviews) – highlighted for low-cost entry, shipping workflows, and centralized order handling - [Orderwerks](https://www.g2.com/products/orderwerks/reviews) – noted as a practical fit for growing small businesses that need simple order workflows and QuickBooks integration ### What is the top order management software for enterprise retail? Based on G2 reviews, enterprise retail buyers tend to favor platforms built for complex catalogs, multiple channels, and large-scale fulfillment workflows. According to verified users, SAP Commerce Cloud is consistently associated with enterprise-scale commerce, large product catalogs, multi-storefront operations, pricing rules, and integrations with broader business systems. G2 reviewers mention its strength in handling both B2B and B2C use cases, centralizing commerce operations, and supporting global growth, though some also note complexity and higher investment requirements. Other products in the category may fit specific enterprise needs, but recent review themes most strongly position SAP Commerce Cloud for large retail environments that need flexibility, scale, and centralized control across channels and regions. **Here are some of the top-rated products on G2:** - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) – built for large catalogs, multi-storefront commerce, and enterprise-scale B2B and B2C operations ### What platform integrates OMS with shipping and fulfillment systems? Based on G2 reviews, the best fits here are products reviewers describe as connecting order workflows directly to shipping, warehouse, or fulfillment operations. According to verified users, ShipHero stands out for combining order management with picking, packing, shipping, barcode scanning, client portals, and marketplace integrations in one operational flow. G2 reviewers also mention Salesforce Order Management for linking order lifecycle workflows with fulfillment and service actions, while Veeqo is frequently praised for shipping-label generation, carrier workflows, and centralizing orders across channels. The main pattern in the review data is that integration value comes from reducing handoffs between order entry, inventory, warehouse execution, and shipment tracking. Buyers should focus on how deeply each platform supports their specific fulfillment model. ### Which order management system offers real-time inventory visibility? Based on G2 reviews, real-time inventory visibility is a major strength across several products, especially those built for multichannel commerce and warehouse operations. According to verified users, Unicommerce is repeatedly described as giving real-time inventory sync across marketplaces and warehouses, helping teams reduce errors and improve dispatch speed. G2 reviewers also mention Increff WMS for near real-time inventory synchronization and item-level tracking, while Salesforce Order Management and SAP Commerce Cloud are noted for broader visibility across fulfillment networks. The strongest buyer takeaway is that real-time visibility matters most when it is tied directly to order processing and inventory accuracy. Reviewers consistently value systems that reduce manual checks and help avoid stock mismatches or overselling. ### Which OMS provides the most detailed order analytics and reporting? Based on G2 reviews, reporting strength varies widely, but buyers looking for detailed order analytics usually benefit most from platforms reviewers describe as centralizing data across channels and operations. According to verified users, Unicommerce is often praised for reports, channel-wise visibility, sales and returns data, and operational dashboards that support daily decisions. G2 reviewers also mention ShipHero for historical logs, labor dashboards, and detailed warehouse reporting, while SAP Commerce Cloud and Salesforce Order Management are associated more with operational visibility across complex environments. Review feedback suggests the best reporting experience depends on whether you need fulfillment metrics, inventory insights, or cross-channel order visibility. Buyers should verify how much reporting is available out of the box versus through exports or additional setup. ### What is the best OMS for multi-channel retail operations? Based on G2 reviews, Salesforce Order Management stands out as the strongest fit for multi-channel retail operations in this dataset. According to verified users, it centralizes order lifecycle management, improves visibility across fulfillment and service teams, and supports omnichannel models such as store fulfillment and pickup workflows. G2 reviewers mention the value of having disconnected order and customer data brought together on one platform, which helps reduce manual steps and improve consistency. Other tools also support multichannel operations, especially for inventory-heavy or marketplace-driven businesses, but recent review themes most directly connect Salesforce Order Management with unified omnichannel order management software. Buyers should still assess implementation complexity and ecosystem fit before deciding. **Here are some of the top-rated products on G2:** - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) – designed to centralize post-purchase workflows, omnichannel fulfillment, and customer service visibility ## How Many Order Management Software Products Does G2 Track? **Total Products under this Category:** 395 ### Category Stats (Jul 2026) - **Average Rating**: 4.32/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: WizCommerce (+2.02%) - Among all products in this category, WizCommerce recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank Order Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,000+ Authentic Reviews - 395+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Order Management Software Is Best for Your Use Case? - **Leader:** [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - **Highest Performer:** [Orderwerks](https://www.g2.com/products/orderwerks/reviews) - **Easiest to Use:** [Increff WMS](https://www.g2.com/products/increff-wms/reviews) - **Top Trending:** [Unicommerce](https://www.g2.com/products/unicommerce/reviews) - **Best Free Software:** [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) --- **Sponsored** ### OnPage OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=136&secure%5Bchosen_at%5D=2026-07-05T10%3A49%3A18Z&secure%5Bdisplayable_resource_id%5D=1617&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=27128&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=27128&secure%5Bresource_id%5D=136&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Forder-management%3Fpage%3D14&secure%5Btoken%5D=41e5a9b0085657dc189f9867ad6b86039e0a4d90a9d2f1b75284b54aa0232800&secure%5Burl%5D=https%3A%2F%2Fwww.onpage.com%2Fproducts%2Fhipaa-compliant-messaging%2F%3Futm_source%3DG2%2Bclicks%26utm_medium%3DTopic_HipaaMessaging%26utm_id%3DG2%2BPaid&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Order Management Software Products in 2026? ### 1. [Procure](https://www.g2.com/products/procure/reviews) Procure helps our clients track the items they use to run their organization, including asset, IT asset and inventory management, internal order requests, order fulfillment, vendor management, shipping and receiving, warehouse and storage management. **Who Is the Company Behind Procure?** - **Seller:** [Procure](https://www.g2.com/sellers/procure) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 2. [Prodja](https://www.g2.com/products/prodja/reviews) Prodja is a B2B wholesale ordering platform built for Australian wholesale distributors, importers, and manufacturers with field sales teams. Replace phone and email ordering with a modern system Prodja gives your business three connected tools: a web-based management hub, a mobile sales rep app, and a self-serve B2B ordering portal for your buyers. Use one or all three. Prodja Hub Your central dashboard for managing products, customers, orders, quotes, and promotions. Every plan includes it. Prodja Sales App (iOS & Android) Your field reps walk into a customer visit with the full catalogue on their phone, apply the customer's negotiated pricing, place the order on the spot, and move on. The order appears in your Hub in real time — no call-ins, no end-of-day catch-up. Prodja Wholesale Storefront A branded, private ordering portal for your wholesale buyers. Each buyer logs in, sees only their pricing, and orders 24/7 — without calling your team. Priced flat by number of active buyer accounts, not per buyer. Quote Approval Portal Send a quote from the app or the Hub — your buyer receives an automated email with a branded approval link. They click Approve, Decline, or Request a Revision. No PDF. No email chain. No chasing. Xero and MYOB integration Every order automatically creates an invoice in your accounting software. No manual re-entry, no exports, no double-handling. **Who Is the Company Behind Prodja?** - **Seller:** [Prodja](https://www.g2.com/sellers/prodja) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 3. [ProENTRY Echelon IV](https://www.g2.com/products/proentry-echelon-iv/reviews) ProENTRY Echelon IV is an order management software for order creation, management, and tracking in demanding kitchen cabinet, casework, and millwork manufacturing environments. **Who Is the Company Behind ProENTRY Echelon IV?** - **Seller:** [G. Fasolt and Associates](https://www.g2.com/sellers/g-fasolt-and-associates) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 4. [Profitley](https://www.g2.com/products/profitley/reviews) A Seamless B2B Ordering and Order Management Platform for Brands, Distributors, and Wholesalers. It is a web and mobile app that enables sales automation for B2B businesses allowing their sales team and buyers to place orders digitally. It empowers b2b sellers to monitor their entire sales operations with one-click. For more info, reach us at support@profitley.com **Who Is the Company Behind Profitley?** - **Seller:** [Systematix infotech](https://www.g2.com/sellers/systematix-infotech-13605032-be70-4800-a3ef-3ffa6bf6ae82) - **Year Founded:** 2005 - **HQ Location:** Indore, IN - **LinkedIn® Page:** http://www.linkedin.com/company/systematix-infotech-pvt-ltd (110 employees on LinkedIn®) ### 5. [ProMaTo](https://www.g2.com/products/promato/reviews) Promato is a complete company management tool which offers you to manage your projects, tasks employees, clients and their activity as well on your system. **Who Is the Company Behind ProMaTo?** - **Seller:** [Wisdom InfoSoft](https://www.g2.com/sellers/wisdom-infosoft) - **HQ Location:** N/A - **Twitter:** @pmtpromato (51 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 6. [QASIDA Order Manager](https://www.g2.com/products/qasida-order-manager/reviews) Boost efficiency with QASIDA Order Manager – a smart, cloud-based solution for e-commerce and retail businesses. Automate order processing, minimize errors, and optimize invoicing and shipping. Gain better control over inventory and customer management while integrating seamlessly with QASIDA CRM and ERP. The user-friendly interface and cloud accessibility make it easy to manage orders from any device. Improve workflow, save time, and enhance your business operations with a fully optimized order management system. **Who Is the Company Behind QASIDA Order Manager?** - **Seller:** [Asseco Solutions](https://www.g2.com/sellers/asseco-solutions-7bff622d-1f9d-48c3-87b8-3d005f28abe6) - **Year Founded:** 1993 - **HQ Location:** Karlsruhe, Baden-Württemberg, Germany - **LinkedIn® Page:** https://www.linkedin.com/company/asseco-germany-ag (297 employees on LinkedIn®) ### 7. [Questy Commerce](https://www.g2.com/products/questy-commerce/reviews) Questy Commerce is a B2B wholesale ordering portal that connects customer-specific pricing, live product catalogs, and order management directly with your ERP. Buyers log in 24/7 to see their own individualized prices, discounts, and commercial terms pulled directly from ERP data, place orders, and manage their accounts without involving a sales rep. Orders flow automatically into the ERP the moment a customer confirms, eliminating manual entry, re-typing from emails, and order errors. Customers can order in bulk via CSV import or quick-add lists, request custom pricing quotes on demand, track live order status, and download invoices and product data sheets from a secure self-service portal. Sales rep mode lets internal teams place orders on behalf of clients directly from the same interface. Category-level visibility controls ensure each customer only sees the product range relevant to them, while authorized buyer controls restrict ordering to verified contacts within each account. Logistics minimums can be configured to enforce order thresholds per transaction, and flexible shipping and payment terms are driven by ERP data, including trade credit options. Questy Commerce is ERP-aware and designed to extend the reach of your ERP rather than replace it. Bidirectional data flows for pricing, stock levels, orders, customer history, and invoices can be configured through a custom integration quote. The solution is used by B2B wholesalers, distributors, and manufacturers that need a self-service ordering portal tightly connected to ERP-based commercial rules. A 30-day free trial is available. **Who Is the Company Behind Questy Commerce?** - **Seller:** [Questy Software](https://www.g2.com/sellers/questy-software) - **Year Founded:** 2002 - **HQ Location:** Poznań, PL - **LinkedIn® Page:** https://www.linkedin.com/company/questy-%C5%82ukasz-tadyszak/ (33 employees on LinkedIn®) ### 8. [Rekart](https://www.g2.com/products/rekart/reviews) Rekart is a modern delivery management software designed to simplify recurring deliveries for milk, meals, and grocery-based businesses. With powerful tools for order scheduling, driver assignment, customer communication, and payment collection, Rekart helps local delivery services move from manual tracking to full automation. Built for businesses managing 50 to 5000+ daily orders, Rekart offers a centralized dashboard, real-time delivery tracking, and customer and driver apps—all in one platform. It supports subscription-based deliveries, flexible order rescheduling, packaging summaries, and smart analytics, empowering teams to save time, reduce errors, and grow efficiently. Rekart is trusted by cloud kitchens, dairy suppliers, grocery chains, and hyperlocal delivery startups. **Who Is the Company Behind Rekart?** - **Seller:** [rekart](https://www.g2.com/sellers/rekart) - **HQ Location:** Pune, Maharashtra - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 9. [Saastify](https://www.g2.com/products/saastify/reviews) SaaStify Edge Suite is an AI-powered platform that helps e-commerce businesses optimize product listings, streamline order fulfillment, and improve customer engagement on major marketplaces like Amazon, Walmart, eBay, Etsy, Shopify, and BigCommerce. The suite includes three core modules, each designed to address specific challenges and drive business growth. Catalog Edge: This module boosts product visibility and discoverability by using AI to optimize listings, implement dynamic pricing strategies, and enhance catalog management. It helps businesses increase their chances of being found by the right customers. Order Edge: Focused on streamlining the order fulfillment process, Order Edge reduces costs and delivery times while enhancing customer satisfaction. By automating key tasks and improving logistics, businesses can efficiently meet customer demands. Conversation Edge: Designed to improve customer communications, this module personalizes interactions across various channels, including SMS, email, chatbots, and voice bots. By fostering meaningful connections, businesses can enhance engagement, increase customer loyalty, and drive repeat sales. By integrating these modules, SaaStify Edge Suite offers a comprehensive, end-to-end solution that addresses critical e-commerce challenges. It helps businesses of all sizes grow by improving operational efficiency, boosting product visibility, and delivering a superior customer experience. Whether it’s managing catalogs, fulfilling orders, or engaging customers, SaaStify Edge Suite empowers e-commerce businesses to thrive in a competitive marketplace, ultimately driving profitability and long-term success. **Who Is the Company Behind Saastify?** - **Seller:** [Saastify](https://www.g2.com/sellers/saastify) - **LinkedIn® Page:** https://www.linkedin.com/company/saastify-systems-private-limited ### 10. [Sales Tracker - PointNine9](https://www.g2.com/products/sales-tracker-pointnine9/reviews) Sales Tracker is a field sales force app/program designed to integrate the user's field sales at a different level and hierarchy with all their internal and external stakeholders effectively. **Who Is the Company Behind Sales Tracker - PointNine9?** - **Seller:** [IBeris software solutions](https://www.g2.com/sellers/iberis-software-solutions) - **Year Founded:** 2012 - **HQ Location:** Chennai, IN - **Twitter:** @IberisSoftware (104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/iberis-info/ (31 employees on LinkedIn®) ### 11. [SDX](https://www.g2.com/products/sdx/reviews) What is SDX? | AI-Powered CPG Sales, Distribution & Logistics Software SDX (Sales, Distribution, and eXecution) is an AI-driven, cloud-based SaaS solution designed to optimize sales automation, distribution management, and logistics for the Consumer-Packaged Goods (CPG) industry. As an end-to-end CPG software, SDX helps companies streamline order management, trade promotions, CRM, inventory control, and B2B e-commerce—all from a single, fully integrated platform. 🚀 Why Choose SDX? ✔ Unified Sales & Distribution Management – Automate pre-sales, direct sales (XVan), order fulfillment, and route planning. ✔ AI-Powered Analytics & Reporting – Gain real-time business intelligence, predictive insights, and performance tracking. ✔ Advanced Inventory & Logistics Optimization – Monitor stock levels, demand forecasting, and warehouse operations. ✔ Trade Promotions & CRM – Manage customer relationships, promotional campaigns, and contract workflows. ✔ B2B E-Commerce & Self-Service – Empower customers with online ordering, digital payments, and account management. ✔ Mobile & Cloud-Based – Access field sales tools, offline functionality, and ERP integrations anytime, anywhere. Who Benefits from SDX? 🔹 CPG Manufacturers & Distributors – Gain real-time visibility and control over supply chain and distribution networks. 🔹 Retailers & Wholesalers – Improve order processing, trade promotions, and customer engagement. 🔹 E-Commerce & B2B Businesses – Enable seamless digital transformation and self-service capabilities. 🔎 Why SDX is the Best CPG Software on G2? 💰 Cost-Effective: Starts at $85/user/year, making it the most affordable CPG SaaS platform. ⚡ Faster Implementation: Deploy 3X faster than traditional ERP-based solutions. 📊 AI-Driven Optimization: Reduces manual workload with automation, machine learning, and route optimization. Discover why leading CPG brands trust SDX to optimize sales, distribution, and logistics. Request a free demo today at https://nordstar.xyz/contact-us **Who Is the Company Behind SDX?** - **Seller:** [Nordstar](https://www.g2.com/sellers/nordstar) - **Year Founded:** 2023 - **HQ Location:** Dubai, AE - **Twitter:** @nordstar_sol (10 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nordstar-sol/ (5 employees on LinkedIn®) ### 12. [SellerOps](https://www.g2.com/products/sellerops/reviews) SellerOps is a TikTok Shop compliance automation platform that monitors order SLAs and sends proactive alerts before dispatch deadlines are missed. The platform tracks Late Dispatch Rate, shipping compliance metrics, and provides real-time dashboards so sellers can prevent violations and account suspensions. Built for high-volume TikTok Shop sellers who need automated compliance monitoring across their fulfillment operations **Who Is the Company Behind SellerOps?** - **Seller:** [Pluggabl](https://www.g2.com/sellers/pluggabl) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://linkedin.com/company/SellerOpsHQ/ (1 employees on LinkedIn®) ### 13. [Sellventory](https://www.g2.com/products/sellventory/reviews) Managing multiple WooCommerce stores can quickly become overwhelming. That’s where Sellventory comes in—a powerful WooCommerce order management software designed to bring all your stores together in a single, intuitive dashboard. With Sellventory, you can automatically sync your products across stores, get real-time updates on every order, and process bulk orders effortlessly. It also helps your team work more efficiently with built-in workflows, so nothing ever falls through the cracks. Whether you’re running one store or ten, Sellventory makes it simple to keep track of orders, streamline operations, and grow your business without the usual headaches. Think of it as your all-in-one solution for managing multiple WooCommerce stores in one place—saving you time, reducing errors, and giving you full control of your eCommerce empire. **Who Is the Company Behind Sellventory?** - **Seller:** [Sellventory](https://www.g2.com/sellers/sellventory) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/sellventory/ (1 employees on LinkedIn®) ### 14. [SENDOCKI](https://www.g2.com/products/sendocki/reviews) Sendocki is a post-checkout automation platform built for cash-on-delivery (COD) e-commerce in Morocco and the GCC. It takes over the operational work that happens after a customer places an order — the part that usually eats hours of manual effort and leaks revenue through failed deliveries and unconfirmed orders. Using a team of AI agents (Aïda, Kenzi, and Nour), Sendocki automatically confirms orders, messages customers on WhatsApp in their own language, coordinates delivery with carriers, and tracks cashflow and collections in real time. Merchants get fewer cancelled orders, faster confirmations, and clear visibility over the cash tied up in deliveries. Built natively for the region, Sendocki works in English, French, and Arabic, and is designed around how COD actually operates across Morocco, Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain, and Oman. Key capabilities: Automated COD order confirmation WhatsApp customer messaging (multilingual) Delivery coordination with carriers Real-time cashflow and collections tracking AI agents that handle the work, not just suggest it **Who Is the Company Behind SENDOCKI?** - **Seller:** [Sendocki Technologies](https://www.g2.com/sellers/sendocki-technologies) - **Year Founded:** 2025 - **HQ Location:** Casablanca, MA - **LinkedIn® Page:** https://www.linkedin.com/company/sendocki (1 employees on LinkedIn®) ### 15. [Send To Many](https://www.g2.com/products/send-to-many/reviews) Send To Many is a Shopify-native app for multi-recipient order management and corporate gifting. Merchants can let customers place a single order that ships to many different addresses — ideal for corporate holiday gifts, client appreciation sends, bulk wholesale orders, and any scenario where one checkout needs to become many deliveries. The app handles the full workflow inside Shopify: customers upload recipient lists from a spreadsheet at checkout or submit an inquiry for larger orders, and merchants generate, invoice, and fulfill individual sub-orders natively — with accurate shipping, taxes, and tracking per address. Unlike external gifting platforms or standalone wholesale portals, Send To Many keeps all revenue, customer data, and reporting inside the Shopify admin, so merchants can scale a corporate gifting channel without fragmenting their operations. Typical use cases include corporate gifting programs, B2B bulk orders, subscription gift boxes, and any multi-destination ecommerce workflow. Send To Many is built and maintained by Even Better Apps, a Shopify-focused software company based in Evanston, Illinois. **Who Is the Company Behind Send To Many?** - **Seller:** [Even Better Apps](https://www.g2.com/sellers/even-better-apps) - **HQ Location:** Evanston, US - **LinkedIn® Page:** https://www.linkedin.com/company/evnbttr-apps/ (2 employees on LinkedIn®) ### 16. [Service Master](https://www.g2.com/products/service-master/reviews) SERVICE MASTER SOFTWARE Your Work Order Solution. **Who Is the Company Behind Service Master?** - **Seller:** [Dawsonmobilepc](https://www.g2.com/sellers/dawsonmobilepc) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 17. [Service Order Manager](https://www.g2.com/products/service-order-manager/reviews) Empower your Technicians with Service Order Manager and see an Increase in Your Profits **Who Is the Company Behind Service Order Manager?** - **Seller:** [aimINSIGHT Solutions](https://www.g2.com/sellers/aiminsight-solutions) - **Year Founded:** 1988 - **HQ Location:** Buena Park, US - **Twitter:** @amjadhkhan (693 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/aiminsightsolutionsinc/ (26 employees on LinkedIn®) ### 18. [Shipkoo Limited](https://www.g2.com/products/shipkoo-limited/reviews) Shipkoo is the logistics provider that serves DTC brands, Crowdfunding platforms and any form of online retailers. We handle your entire logistics operations, starting from the manufacturer all the way to the customer. Shipkoo specializes in express shipping and origin fulfillment— which lowers the costs of pick & pack while minimizing the costs of duties through parcel shipping. **Who Is the Company Behind Shipkoo Limited?** - **Seller:** [Shipkoo](https://www.g2.com/sellers/shipkoo) - **Year Founded:** 2019 - **HQ Location:** Hong Kong, HK - **LinkedIn® Page:** https://linkedin.com/company/shipkoo (6 employees on LinkedIn®) ### 19. [ShippingTree](https://www.g2.com/products/shippingtree/reviews) ShippingTree is the complete e-commerce fulfillment solution for consumer product companies around the world. **Who Is the Company Behind ShippingTree?** - **Seller:** [Shippingtree](https://www.g2.com/sellers/shippingtree) - **Year Founded:** 2015 - **HQ Location:** Fontana, US - **LinkedIn® Page:** https://linkedin.com/company/kasefulfillment (44 employees on LinkedIn®) ### 20. [SHOPLINE](https://www.g2.com/products/shopline-shopline/reviews) With SHOPLINE, merchants harness a Unified Commerce platform merging online and offline channels, enabling seamless global sales while ensuring an integrated customer experience. 1. Themes & Online Store: Conversion-Orientated Website Templates. Unify your business, meet your customers where they are, and manage everything from one platform. 2. Retail Point-of-Sale (POS): A cloud-based retail solution encompassing software, hardware, and payment functionalities. SHOPLINE Retail POS allows you to seamlessly connect their online and physical stores. 3. SmartPush: SmartPush is an effective and user-friendly marketing tool for EDM and SMS. Leverage customer traffic, reduce costs, improve repurchase rates, drive GMV growth, and strengthen customer-brand connections. 4. Member System: Enhance customer loyalty with SHOPLINE's Member System. Provide solutions to increase customer activation and repurchase rates for stronger engagement. Boost engagement in the moments that matter. 5. Affiliate Marketing System: Poised to supercharge awareness, traffic, and sales. Merchants benefit from customizable commission and discount structures, seamless tracking with advanced analytics, and more 6. OneShip: We Make Shipping Easier and Faster - All-in-one, eCommerce Shipping Solution. Designed to integrate with top e-commerce platforms and world-class delivery partners in one click. 7. Payments: Find a smarter way to get paid with SHOPLINE. SHOPLINE connects with multiple local and international payment channels for direct payment, improving payment success rate by reducing redirections for all markets. 8. SHOPLINE Product Option Customizer & Product Bundler: create personalized plans for your products, enabling customers to tailor items according to their preferences and needs. and many more. Find out more about SHOPLINE here: https://www.shopline.com/ Book a FREE demo with us: https://calendly.com/shopline-consultation/shopline-introduction?month=2024-06 **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Who Is the Company Behind SHOPLINE?** - **Seller:** [SHOPLINE](https://www.g2.com/sellers/shopline-660cd5f6-8521-4802-ad22-1825a2018c3e) - **Year Founded:** 2013 - **HQ Location:** Singapore, SG - **Twitter:** @shoplineapp (349 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/shopline/ (896 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are SHOPLINE's Pros and Cons? **Pros:** - Business Growth (1 reviews) - Business Management (1 reviews) - Ease of Use (1 reviews) - Personalization (1 reviews) - Promotions (1 reviews) **Cons:** - Access Limitations (1 reviews) - Billing Issues (1 reviews) - Expensive (1 reviews) - Extra Charges (1 reviews) - High Fees (1 reviews) ### What Do G2 Reviewers Say About SHOPLINE? *AI-generated summary from verified user reviews* **Pros:** - Users value the **business growth tools** provided by SHOPLINE, enhancing expansion and customer loyalty effectively. - Users value the **comprehensive business expansion tools** and effective loyalty programs offered by SHOPLINE. - Users find SHOPLINE's **ease of use** beneficial for expanding their business and managing loyalty programs effectively. - Users admire the **personalization options** of SHOPLINE, enhancing business growth and customer loyalty. - Users value the **robust promotions and loyalty programs** from SHOPLINE that greatly assist in business expansion. **Cons:** - Users are frustrated by the **access limitations** imposed by SHOPLINE, including restrictions and fees on all plans. - Users are frustrated by **billing issues** , including fees and restrictions affecting their overall experience with SHOPLINE. - Users find the **high fees** and restrictions on SHOPLINE to be a significant drawback, impacting overall satisfaction. - Users express concerns over **extra charges** and restrictions on some platforms, limiting their overall satisfaction with SHOPLINE. - Users express concerns about **high fees** on all plans, feeling restricted by the associated costs. #### What Are Recent G2 Reviews of SHOPLINE? **"[Its user friendly!](https://www.g2.com/survey_responses/shopline-review-10408836)"** **Rating:** 4.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/shopline-review-10408836) --- **"[Excellent software, modern, quick and well architected](https://www.g2.com/survey_responses/shopline-review-9927723)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/shopline-review-9927723) --- ### 21. [Silverback Systems](https://www.g2.com/products/silverback-systems/reviews) Imagine if your organization had its very own ‘private Amazon marketplace’ that only had your catalog of vetted products, was only accessible by authorized users and allowed you precise control over who could order what? That’s essentially what a Smart Ordering System is. At the fraction of the cost of a risky ERP project, a Smart Ordering System allows an organization to address ordering pains and optimize their supply chain in a fiscally responsible way. **Who Is the Company Behind Silverback Systems?** - **Seller:** [Silverback Systems](https://www.g2.com/sellers/silverback-systems) - **Year Founded:** 2020 - **HQ Location:** Delta, CA - **LinkedIn® Page:** http://www.linkedin.com/company/silverback-systems-inc (2 employees on LinkedIn®) ### 22. [Sim1EMS](https://www.g2.com/products/sim1ems/reviews) Sim1EMS is a Enterprise-level application providing integrated services that enable your company to centralize and manage every eCommerce process from one interface - for multiple companies selling in multiple domestic or international marketplaces. **Who Is the Company Behind Sim1EMS?** - **Seller:** [SimOneEMS](https://www.g2.com/sellers/simoneems) - **Year Founded:** 2010 - **HQ Location:** Hollywood, US - **Twitter:** @Sim1EMS (297 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/simoneoms-inc (1 employees on LinkedIn®) ### 23. [Simplisales](https://www.g2.com/products/simplisales/reviews) Simplisales is a B2B wholesale commerce platform that enables wholesalers and distributors to manage orders, inventory, customers, and sales operations from a single integrated system. The platform combines a central Dashboard with customer-facing storefronts, field sales tools, and AI-powered order automation to digitize wholesale operations without requiring dedicated IT resources. Simplisales is designed for small and medium-sized wholesalers and distributors, particularly those in food, beverage, and consumer goods sectors with 10-200 employees. The platform addresses a common challenge in wholesale: orders arriving through fragmented channels such as phone calls, WhatsApp messages, emailed spreadsheets, and handwritten lists that require manual entry into disconnected systems. The platform consists of five integrated modules: Dashboard: The central operations hub for inventory management, order processing, customer relationship management, invoicing, and accounting. Supports customer-specific pricing, custom product catalogues, bulk order editing, and multi-warehouse operations. eCommerce Storefronts: White-label native iOS and Android mobile apps plus a responsive website that deploy under your own branding. Customers can browse products, view their specific pricing, check real-time stock availability, and place orders around the clock. Field Sales App: A dedicated mobile application for sales representatives that provides access to customer information, order history, and pricing while in the field. Reps can create orders, apply discounts, process returns, and capture signatures on location. Analytics: Reporting and business intelligence tools that transform operational data into insights on sales trends, customer behavior, inventory turnover, and demand forecasting. Marketing Suite: Customer engagement tools including WhatsApp Business integration and email campaigns, with automation triggers based on order history and customer activity. AI-driven order capture: Simplisales uses machine learning to extract order information from unstructured inputs including WhatsApp messages, emails, uploaded PDFs, images of handwritten orders, and spreadsheets. The system creates draft orders for review, reducing manual data entry. The platform integrates with over 30 ERP and accounting systems including Microsoft Dynamics, SAP, Sage, Oracle NetSuite, Xero, and QuickBooks, enabling real-time synchronization of products, inventory, pricing, and orders. Simplisales can operate as a standalone system or as a commerce layer that extends existing ERP infrastructure. Founded in 2021 and headquartered in London, Simplisales was recognized as an IDC Innovator in 2025 for its approach to B2B wholesale commerce. **Who Is the Company Behind Simplisales?** - **Seller:** [Simplisales](https://www.g2.com/sellers/simplisales) - **Year Founded:** 2021 - **HQ Location:** London - **Twitter:** @simplisalescom (14 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/simplisales (13 employees on LinkedIn®) ### 24. [SMART Order Management](https://www.g2.com/products/smart-order-management/reviews) SMART Order Management is a comprehensive CRM solution for registering and processing orders in B2C sales. The system is based on one of the best Low-code/No-code platforms, Microsoft Power Platform, and is integrated with Office 365. Benefits: • Ready out-of-box solution • Builder of required tools • Deployment in 1-3 weeks • Standardization of business processes • GDPR and CCPA compliant • Integration with modern services and providers • Ready documentation and training • Regular releases and feature extensions • Available analytics 24/7 • Ready-made security roles for users **Who Is the Company Behind SMART Order Management?** - **Seller:** [SMART business](https://www.g2.com/sellers/smart-business) - **Year Founded:** 2009 - **HQ Location:** Kyiv, UA - **LinkedIn® Page:** https://www.linkedin.com/company/smart-business/ (480 employees on LinkedIn®) ### 25. [SmartStock360](https://www.g2.com/products/smartstock360/reviews) SkuNexus is the brainchild of long-time eCommerce industry leader and Magento development agency, Web Solutions NYC. We serve mid-market and enterprise businesses who are looking to more effectively operate and drive their commerce and order fulfillment on a revolutionized, modern solution. **Who Is the Company Behind SmartStock360?** - **Seller:** [SkuNexus](https://www.g2.com/sellers/skunexus) - **Year Founded:** 2017 - **HQ Location:** Chicago, US - **LinkedIn® Page:** https://www.linkedin.com/company/skunexus/ (5 employees on LinkedIn®) ## What Is Order Management Software? [Accounting & Finance Software](https://www.g2.com/categories/accounting-finance) ## What Software Categories Are Similar to Order Management Software? - [Multichannel Retail Software](https://www.g2.com/categories/multichannel-retail) - [Warehouse Management Software](https://www.g2.com/categories/warehouse-management) - [Inventory Control Software](https://www.g2.com/categories/inventory-control-software) --- ## How Do You Choose the Right Order Management Software? ### What You Should Know About Order Management Software ### What is Order Management Software? Order management software (OMS) is a type of software that helps businesses manage their order processing and fulfillment operations. It provides a centralized platform for businesses to manage orders from various sales channels, such as e-commerce stores, marketplaces, and brick-and-mortar stores. This software typically includes features such as order tracking, inventory management, shipping management, and reporting. With an OMS, businesses can automate their order processing workflows, reduce errors, and improve efficiency. For example, when a customer places an order on an e-commerce website, the OMS will automatically process the order, generate a shipping label, and update the inventory levels. This helps ensure the customer receives their order quickly and accurately while reducing the business's workload. The software can also integrate with other systems, such as [accounting software](https://www.g2.com/categories/accounting), [customer relationship management (CRM) tools](https://www.g2.com/categories/crm), and [marketing automation platforms](https://www.g2.com/categories/marketing-automation), to provide a seamless end-to-end solution for businesses. **What Does OMS Stand For?** OMS stands for order management software, or order management systems. ** ** ### What are the Common Features of Order Management Software? OMS commonly provides several features that facilitate order management from initial acceptance to final shipment, as well as order processing, dispatch management, inventory control, and product cataloging.  **Inventory management:** The software keeps track of stock availability, assigns orders to various warehouses, and identifies the best shipping options for users. The feature helps provide customers with a transparent and open experience before and after sales. **Sales history:** It stores product information, availability, and popularity which are consistently updated, with the statistics visible to employees and customers. **Customer database:** It helps manage customer information, contacts, and activities regarding sales and feedback in the OMS’s customer database. **Entering and converting orders or quotes:** OMS allows businesses to process customer orders and quotes efficiently and accurately, reducing the risk of errors and improving customer satisfaction. This allows businesses to manage all of their sales channels in one place, reducing the need for manual data entry and improving order accuracy. ### What are the Benefits of Order Management Software? OMS can bring numerous benefits to businesses of all sizes. **Increased efficiency:** OMS automates many of the manual processes involved in order processing, reducing the likelihood of errors and speeding up the process. **Customer service:** It provides customers with real-time order tracking and updates, leading to higher customer satisfaction levels. **Analytics and reporting:** The software generates reports on orders, inventory levels, and customer behavior, providing insights into business performance. **Integrations:** OMS often integrates with other software systems such as e-commerce platforms, CRM or billing software, and shipping carriers to create a more streamlined and cohesive process. ### Who Uses Order Management Software? OMS can be used by a variety of businesses, including retailers, wholesalers, distributors, manufacturers, and e-commerce businesses. Any business that receives and fulfills orders can benefit from using the software. **Retailers:** Retailers who manage inventory and fulfill orders in-house can benefit from using an OMS to automate order processing and streamline fulfillment. **Wholesalers:** Wholesalers who handle large volumes of orders can use an OMS to manage orders more efficiently and ensure accurate fulfillment. **Distributors:** Distributors can use the software to manage orders across multiple channels, warehouses, and vendors, allowing for better inventory management and more streamlined processes. **Manufacturers:** Manufacturers can use OMS to manage orders from customers and vendors, coordinate production and shipping, and maintain accurate inventory levels. **E-commerce:** E-commerce businesses can use OMS to manage orders from multiple online marketplaces and their own website, helping streamline order processing and fulfillment. ### What are the Alternatives to Order Management Software? There are a variety of alternatives to OMS that businesses can consider, depending on their needs and budget. Here are some of the most common alternatives that can replace this type of software, either partially or completely: [E-commerce software](https://www.g2.com/categories/e-commerce-platforms): Businesses that primarily sell through an e-commerce platform may use the platform's built-in order management tools. [Accounting software](https://www.g2.com/categories/accounting): Some accounting software have order management features that allow businesses to track orders and inventory. [Warehouse management software](https://www.g2.com/categories/warehouse-management): Businesses that operate their own warehouses may use warehouse management software (WMS) that includes order management features. [ERP systems](https://www.g2.com/categories/erp-systems) **:** Enterprises may use ERP software that includes order management as one of its modules. ### Challenges with Order Management Software OMS can come with their own set of challenges.  **Lack of integrations:** Order management platforms are at their best when connected to other business areas. If an OMS doesn’t connect with a CRM, finance management, supply chain, and other software modules, one can miss out on valuable efficiency and customer service opportunities. **Configurations:** A company might want to open access to their OMS to various employees involved at different stages of the customer lifecycle. If an OMS doesn't allow customizable data access, reports, and other information, employees might lack the tools needed to do their jobs well. **Data quality:** Like most systems, an OMS relies heavily on accurate data, and poor data quality can lead to errors, delays, and incorrect order fulfillment. **Complexity:** Depending on the size and complexity of the business, the OMS can be complex, and it may take some time for staff to become proficient in its use. ### How to Buy Order Management Software #### Requirements Gathering (RFI/RFP) for Order Management Software When selecting an OMS, it is essential to first look at how the business operates and then familiarize oneself with the types of software available. There are various options for OMS products, including those designed for the business needs of small and medium-sized companies. Some things to consider include its ability to receive orders from any channel, monitor inventory levels, and provide customer order tracking. #### Compare Order Management Software Products **Create a long list** Depending on the industry, the buyer will want to create a long list of software products designed to help businesses in their particular industry. For example, there are platforms specifically built for enterprises, while others have flexibility with the number of users and allow additional seats as a company grows. **Create a short list** After reviewing and researching the software on the long list, the buyer can whittle it down based on their budget. OMS is available for all budgets, and some general applications may be downloaded for free or bought at a lower price. However, buyers must remember that the more specialized a software is, the more expensive it gets. This is because the user base for specialized software is relatively small. The company should be prepared to pay a premium if it wants something specific to its industry or customized for its business. **Conduct demos** As a rule of thumb, companies should demo all products on their short list. During demos, buyers should ask specific questions about the functionalities they care about most. For example, one might ask to be walked through any features for managing customer data, entering orders, or verifying shipping preferences. #### Selection of Order Management Software **Choose a selection team** The managers from departments such as shipping, procurement, finance, and accounting who will be using this software must be involved in the selection process. Every business is different, and frequent users are in the best position to offer an educated opinion on the business's particular needs. Some users may even be able to help the company install and set up the software of choice. After choosing a software, buyers must remember that they don’t have to be stuck with this selection forever; most platforms allow for add-ons or modifications. However, the company shouldn’t make this decision lightly because no matter what software is chosen, it will involve a considerable commitment of time and money. To see a return on investment (ROI), buyers cannot change their minds in a few months and switch software. **Negotiation** Negotiating a software contract is vital to minimize risk, whether in terms of performance protection, security protection, or simply ensuring that both parties agree on what to expect from the other. If a business has the cash flow, it could ask for a discount in return for an annual upfront payment, and many software providers are happy to make that deal. A software provider may offer unlimited usage if the buyer pays upfront instead of a monthly or quarterly package price.  Buyers should also determine if they need help implementing or integrating the software with other systems. Usually, a software provider's first offer will include some implementation services in a given timeframe. Buyers can ask for these services to be removed if they can manage it themselves or if a third party can do it for cheaper. Buyers also need to decide for how long they will need this software. If the company uses the software for years, the buyer can negotiate longer terms, sometimes resulting in more favorable pricing. **Final decision** The final decision should be based on all the information gathered previously. Businesses should prioritize needs and select the solution that meets most, if not all, of their requirements. Companies must remember that there isn't a perfect software, but there is one that is best for their business.  If possible, buyers should try to conduct a pilot program with a smaller sample size of users to gauge how well the software is received, integrated, and implemented. If the platform receives high marks, then they can buy with confidence. If the tool is inefficient or not performing as expected, it might be time to test another order management tool. ### Order Management Software Trends **Cloud-based** Cloud-based order management systems are becoming increasingly popular, allowing businesses to access the software from anywhere with an internet connection and providing greater scalability and flexibility. **Omnichannel** The rise of omnichannel retailing means that businesses need to be able to manage orders across multiple channels, including brick-and-mortar stores, e-commerce websites, and marketplaces. **Artificial intelligence and machine learning** AI and ML are increasingly used in OMS to automate processes, improve accuracy, and provide predictive analytics.