Best Online Reputation Management Software for Small Business - Page 3

How Many Online Reputation Management Software Products Does G2 Track?

Total Products under this Category: 458

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SalesCaptain (+1.03%) - Among all products in this category, SalesCaptain recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Online Reputation Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,400+ Authentic Reviews
  • 458+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Online Reputation Management Software

G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, SOCi, Podium, Yext, Okendo, Yotpo, Reputation, and HighLevel.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=podium&focus%5B%5D=yext&focus%5B%5D=okendo&focus%5B%5D=yotpo&focus%5B%5D=reputation&focus%5B%5D=highlevel&segment=small-business)

GatherUp

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

Average Rating: 4.5/5.0

Total Reviews: 43

How Do G2 Users Rate GatherUp?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.1/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.9/10 (Category avg: 8.3/10)

Who Is the Company Behind GatherUp?

  • Seller: GatherUp
  • Year Founded: 2013
  • HQ Location: Walnut Creek, CA
  • Twitter: @GatherUp
    1,848 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 74% Small, 18% Medium

What Do G2 Reviewers Say About GatherUp?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and exceptional support in the onboarding process, enhancing their experience with GatherUp.
  • Users commend GatherUp's outstanding customer support, highlighting seamless onboarding and responsive assistance from the team.
  • Users value the automation features of GatherUp, finding it easy to schedule review requests and follow-ups effortlessly.
  • Users value the centralized feedback management of GatherUp, which simplifies organization and accessibility of customer reviews.
  • Users value the customization options in GatherUp, enabling tailored messaging that aligns with their brand's identity.

What Are Recent G2 Reviews of GatherUp?

Textedly

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

Average Rating: 4.6/5.0

Total Reviews: 1,429

How Do G2 Users Rate Textedly?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.0/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.8/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 7.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Textedly?

  • Seller: Textedly
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • Twitter: @textedly_
    400 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Non-Profit Organization Management, Real Estate
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Textedly?

AI-generated summary from verified user reviews

Pros
  • Users highlight excellent customer support from Textedly, appreciating fast responses and effective solutions to their issues.
  • Users praise the ease of use of Textedly, noting its straightforward setup and clean interface.
  • Users commend Textedly for its excellent customer support, noting fast responses and effective problem resolution.
  • Users love the effective communication tools of Textedly, enhancing engagement and streamlining customer interactions.
  • Users love the time-saving text messaging feature of Textedly, enabling quick appointment reminders and responses.
Cons
  • Users find Textedly to be expensive compared to competitors, with costs rising unexpectedly for additional features.
  • Users find the missing storage features inconvenient, as it complicates managing contacts and increases wait times.
  • Users face SMS issues like delivery failures and character counts leading to unexpected costs, complicating their messaging efforts.
  • Users find the learning curve steep due to unclear documentation and platform complexity, requiring trial and error.
  • Users find the limited texting features of Textedly cumbersome, particularly regarding contact management and text counting.

What Are Recent G2 Reviews of Textedly?

What Are G2 Users Discussing About Textedly?

LocalImpact

LocalImpact is a reputation management platform for local businesses, multi-location businesses, and agencies. It helps businesses generate more reviews, respond faster with AI, monitor competitors, and showcase their best reviews on their website and social media, all from one simple platform. Send review requests by email, SMS, QR codes, or shareable links, then monitor and respond to reviews from a single dashboard. Customize review widgets for your website, turn customer reviews into social media posts, and use AI to save time while staying connected with your customers. Whether you manage one location or hundreds, LocalImpact gives you the tools to build trust, strengthen your online reputation, and win more customers without the complexity of enterprise software.

Average Rating: 4.7/5.0

Total Reviews: 87

How Do G2 Users Rate LocalImpact?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.0/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.6/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind LocalImpact?

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Marketing and Advertising, Real Estate
  • Company Size: 100% Small

What Do G2 Reviewers Say About LocalImpact?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of LocalImpact exceptional for collecting and displaying reviews effortlessly.
  • Users find the easy integrations of LocalImpact invaluable for efficiently enhancing their online presence.
  • Users commend the user-friendly interface of LocalImpact, enhancing productivity and simplifying review management for small businesses.
  • Users love the simplicity and ease of use of LocalImpact, making it effortless to manage customer reviews.
  • Users value the real-time tracking of reviews, enhancing productivity and improving their business insights effectively.
Cons
  • Users desire more design customization options for review displays, seeking enhanced flexibility in styling and presentation.
  • Users experience slow update issues when syncing reviews, but overall, they remain satisfied with LocalImpact.

What Are Recent G2 Reviews of LocalImpact?

What Are G2 Users Discussing About LocalImpact?

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Oggvo

Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey.

Average Rating: 4.8/5.0

Total Reviews: 294

How Do G2 Users Rate Oggvo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.4/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.2/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.3/10 (Category avg: 8.3/10)

Who Is the Company Behind Oggvo?

  • Seller: Oggvo
  • Year Founded: 2018
  • HQ Location: Seattle, US
  • Twitter: @OggvoReputation
    23 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Realtor, Real Estate Agent
  • Top Industries: Real Estate, Financial Services
  • Company Size: 95% Small, 2% Large

What Do G2 Reviewers Say About Oggvo?

AI-generated summary from verified user reviews

Pros
  • Users highlight the user-friendly interface of Oggvo, making it easy to collect and showcase reviews effectively.
  • Users commend the outstanding customer support from Oggvo, highlighting helpful and knowledgeable assistance that drives business growth.
  • Users value the effective content creation support from Oggvo, enhancing their social media presence significantly.
  • Users value the excellent customer support from Oggvo, with knowledgeable representatives offering insightful guidance and updates.
  • Users find Oggvo to be easy to use, with helpful support that simplifies the learning process effectively.
Cons
  • Users face billing issues during setup, but support from management team mitigates the challenges encountered.
  • Users report deletion issues with Oggvo, complicating account management and causing frustration in service reliability.
  • Users experience difficult setup challenges with Oggvo, leading to struggles during the initial configuration phase.
  • Users find Oggvo too expensive for services they believe can be handled independently, questioning its overall value.
  • Users find the photo limitations of Oggvo frustrating, wishing for more options like video sharing for their social accounts.

What Are Recent G2 Reviews of Oggvo?

What Are G2 Users Discussing About Oggvo?

Trustpilot

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews!

Average Rating: 3.3/5.0

Total Reviews: 256

How Do G2 Users Rate Trustpilot?

  • Has the product been a good partner in doing business?: 6.8/10 (Category avg: 8.9/10)
  • Customer Feedback: 7.8/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.5/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 6.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Trustpilot?

  • Seller: Trustpilot
  • Year Founded: 2007
  • HQ Location: Copenhagen, Denmark
  • Twitter: @Trustpilot
    30,190 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,384 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Financial Services, Retail
  • Company Size: 61% Small, 32% Medium

What Do G2 Reviewers Say About Trustpilot?

AI-generated summary from verified user reviews

Pros
  • Users find Trustpilot to be a user-friendly platform, making it easy to navigate and access reviews quickly.
  • Users value Trustpilot's efficient reputation management tools, streamlining feedback integration and enhancing decision-making confidence.
  • Users commend the easy setup of Trustpilot, allowing for quick integration and efficient feedback management.
  • Users find Trustpilot to be a user-friendly platform for reading and submitting reviews quickly and easily.
  • Users value Trustpilot's automation features, making feedback integration effortless and improving overall project workflow efficiency.
Cons
  • Users experience poor customer support with Trustpilot, facing stress from vague policies and inadequate communication during review moderation.
  • Users express frustration with Trustpilot's review issues, citing aggressive moderation and poor communication as significant stressors.
  • Users express frustration over review manipulation, feeling stressed by aggressive moderation and lack of control over feedback.
  • Users find Trustpilot's pricing to be excessively high, particularly for basic features and limited review invites.
  • Users face significant billing issues with Trustpilot, including unexpected price hikes and rigid contract terms without clear communication.

What Are Recent G2 Reviews of Trustpilot?

What Are G2 Users Discussing About Trustpilot?

Great Recruiters

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry.

Average Rating: 4.9/5.0

Total Reviews: 165

How Do G2 Users Rate Great Recruiters?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.6/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Great Recruiters?

  • Seller: Great Recruiters
  • Year Founded: 2017
  • HQ Location: Troy, Michigan
  • Twitter: @great_recruiter
    324 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Technical Recruiter
  • Top Industries: Staffing and Recruiting, Hospital & Health Care
  • Company Size: 48% Medium, 47% Small

What Do G2 Reviewers Say About Great Recruiters?

AI-generated summary from verified user reviews

Pros
  • Users find Great Recruiters to be most helpful in improving service and boosting team morale through valuable feedback.
  • Users value the ease of use of Great Recruiters, enhancing their recruitment experience and accountability.
  • Users find real-time feedback collection invaluable for enhancing recruitment processes and boosting team morale.
  • Users appreciate the valuable real-time feedback from candidates, enhancing the hiring process and boosting team morale.
  • Users value the outstanding customer support from Great Recruiters, enhancing their recruitment process and candidate experience.
Cons
  • Users desire missing features like search capabilities, ATS integration, and improved review handling for enhanced usability.
  • Users find the verification issues frustrating, especially when great reviews remain unverified, impacting credibility.
  • Users find the timing of review requests problematic, as it can lead to inaccurate and unconstructive feedback.
  • Users note that the timing of review requests needs improvement to ensure more accurate feedback and engagement.
  • Users find the review process of Great Recruiters to be not intuitive, leading to frustration and confusion.

What Are Recent G2 Reviews of Great Recruiters?

Text Request

Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue.

Average Rating: 4.6/5.0

Total Reviews: 960

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How Do G2 Users Rate Text Request?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.9/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.9/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.7/10 (Category avg: 8.3/10)

Who Is the Company Behind Text Request?

  • Seller: Text Request
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Chattanooga, Tennessee
  • Twitter: @Text_Request
    642 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About Text Request?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and user-friendly interface of Text Request, enhancing communication and client interactions effectively.
  • Users value the effortless communication capabilities of Text Request, enhancing customer service and efficiency.
  • Users love the easy communication with Text Request, appreciating its user-friendly setup and quick customer support.
  • Users find Text Request to be intuitive and user-friendly, enhancing client interactions and communication efficiency.
  • Users value the effective client interaction features of Text Request, enhancing engagement through intuitive mass messaging and real-time analytics.
Cons
  • Users express frustration over missing features like automatic sorting and unresolved conversation notifications affecting usability.
  • Users find the limited features of Text Request frustrating, especially the inability to send videos and unclear pricing.
  • Users feel the cost is steep for Text Request, especially compared to other available free platforms.
  • Users struggle with lack of notifications, facing issues with sound alerts and slow loading times in Text Request.
  • Users report frequent software glitches that disrupt functionality and lead to miscommunication and missed messages.

What Are Recent G2 Reviews of Text Request?

What Are G2 Users Discussing About Text Request?

Score My Reviews

Score My Review is a state-of-the-art review and reputation management software for small and medium-sized businesses. Our automated and easy-to-use interface helps business owners collect authentic customer reviews on autopilot. With Score My Reviews, you can get more 5 Star reviews on review sites like Google, Facebook, and many other review sites that matter to your business. You will receive a notification anytime you receive a new review, and you can manage all your reviews under one roof within our platform. Review requests will be a breeze via our automated email and SMS text campaigns.

Average Rating: 4.9/5.0

Total Reviews: 35

How Do G2 Users Rate Score My Reviews?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.6/10 (Category avg: 8.8/10)
  • Competitive Intelligence: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Score My Reviews?

  • Seller: Score My Reviews
  • Year Founded: 2017
  • HQ Location: Bethesda, Maryland
  • Twitter: @ScoreMyReviews
    463 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Construction
  • Company Size: 94% Small, 6% Medium

What Do G2 Reviewers Say About Score My Reviews?

AI-generated summary from verified user reviews

Pros
  • Users value the review increase provided by Score My Reviews, effortlessly boosting their ratings through customer feedback.
  • Users find Score My Reviews to be very easy to use, streamlining customer feedback collection effectively.
  • Users find the convenience of Score My Reviews invaluable for streamlining customer feedback and communication.
  • Users benefit from the automated client communication, making it easy to gather reviews and enhance customer engagement.
  • Users value the client interaction feature of Score My Reviews, leading to numerous Google reviews quickly.

What Are Recent G2 Reviews of Score My Reviews?

What Are G2 Users Discussing About Score My Reviews?

Right Choice

RightChoice is an AI-powered Local Listings Management Software built to help local and multi-location businesses to manage listings, improve local rankings, and monitor AI Ranking from all-in-one platform including ChatGPT, Gemini & other AI Models. Our Dashboard combines listings management, reputation management, competitor tracking, and an AI Ranker Tools to help businesses stay accurate, visible, and competitive across Google, Bing, Apple, Waze, and 70+ directories. Key features include: 1. AI Ranker Tool for tracking rankings across AI platforms. 2. Local Keyword Position Tracker 3. Competitor Listings & Ranking Tracker 4. Reviews & Reputation Management with AI auto-replies 5. Customer Sentiment Analysis 6. Geo Grid Tracker for hyperlocal visibility 7. Profile Strength & Suspension Risk Audit 8. Local Business Listing Management 9. 70+ Directory Integrations 10. AI Content Generation & Automated Post Scheduling 11. Advanced Reporting & Keywords Analytics RightChoice is ideal for local businesses, agencies, franchises, and multi-location brands looking for a scalable Local Listings Management and Reputation Platform with built-in AI Insights & Recommendations. Manage listings. Track rankings. Monitor AI visibility. Grow locally, at scale!

Average Rating: 4.9/5.0

Total Reviews: 173

How Do G2 Users Rate Right Choice?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.9/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.9/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Right Choice?

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Head
  • Top Industries: Retail, Automotive
  • Company Size: 45% Small, 40% Medium

What Do G2 Reviewers Say About Right Choice?

AI-generated summary from verified user reviews

Pros
  • Users find Right Choice to be an easy-to-use tool for managing listings and optimizing their Google Business profile.
  • Users love the time-saving capabilities of RightChoice, enabling quick updates across multiple business profiles effortlessly.
  • Users commend the responsive customer support of Right Choice, finding it helpful and always available for assistance.
  • Users benefit from easy integrations with Right Choice, enhancing productivity and support for local SEO efforts.
  • Users find Right Choice to be very helpful for managing GMBs, keywords, and improving marketing strategies effectively.
Cons
  • Users report encountering software bugs affecting graphics and API load times, impacting overall user experience.
  • Users report several software bugs and slow API load times, impacting client experience despite other positive aspects.
  • Users note the need for improvements in graphics and reporting features to enhance the overall experience of Right Choice.
  • Users express a desire for limited features in RightChoice.AI, seeking more options and flexibility for an improved experience.
  • Users note some reporting issues with Right Choice, but the team promptly addresses bugs and feedback.

What Are Recent G2 Reviews of Right Choice?

ClearlyRated

Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation.

Average Rating: 4.8/5.0

Total Reviews: 129

How Do G2 Users Rate ClearlyRated?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.8/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind ClearlyRated?

  • Seller: ClearlyRated
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Portland, Oregon
  • Twitter: @ClearlyRated
    1,630 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Director
  • Top Industries: Staffing and Recruiting, Accounting
  • Company Size: 60% Medium, 24% Small

What Do G2 Reviewers Say About ClearlyRated?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of implementation and insightful summaries provided by ClearlyRated for identifying strengths and opportunities.
  • Users appreciate the ease of use of ClearlyRated, finding it user-friendly and responsive for support queries.
  • Users praise the quick and effective customer support from ClearlyRated, enhancing their overall experience with the service.
  • Users appreciate the structured and efficient feedback collection of ClearlyRated, enhancing ongoing process improvement initiatives.
  • Users appreciate the streamlined feedback management of ClearlyRated, effectively measuring client satisfaction and improving services.
Cons
  • Some users feel that ClearlyRated is expensive compared to other survey options, despite its added value and ROI.
  • Users experience survey limitations due to restricted response options and frequent spam issues affecting feedback collection.
  • Users find the navigation challenging, feeling overwhelmed by the information and lacking editing options for surveys.
  • Users feel the product requires considerable improvement, especially in depth and functionality related to data analysis and feedback categorization.
  • Users find the difficult navigation of ClearlyRated challenging, especially for newcomers trying to access key features.

What Are Recent G2 Reviews of ClearlyRated?

What Are G2 Users Discussing About ClearlyRated?

ReviewTrackers

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate ReviewTrackers?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.3/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.1/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.0/10 (Category avg: 8.3/10)

Who Is the Company Behind ReviewTrackers?

Who Uses This Product?

  • Who Uses This: Marketing Director
  • Top Industries: Marketing and Advertising, Hospitality
  • Company Size: 46% Medium, 35% Small

What Are Recent G2 Reviews of ReviewTrackers?

What Are G2 Users Discussing About ReviewTrackers?

Chekkit

Chekkit is an all-in-one platform that helps local businesses grow faster with less effort. It combines AI-powered messaging and automation with the tools teams use every day—review management, business text messaging, groupchat, a centralized inbox, textable landline, customer surveys, competitive benchmarking, and more—so you can boost engagement, convert more leads, and outperform the competition from one place.

Average Rating: 4.9/5.0

Total Reviews: 154

How Do G2 Users Rate Chekkit?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Customer Feedback: 9.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 9.9/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 9.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Chekkit?

  • Seller: Chekkit
  • Year Founded: 2016
  • HQ Location: Winnipeg
  • Twitter: @getchekkit
    204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Retail, Luxury Goods & Jewelry
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Chekkit?

AI-generated summary from verified user reviews

Pros
  • Users value the AI integration of Chekkit, enhancing their websites with unique chatbot capabilities for improved customer interaction.
  • Users appreciate the innovative AI chatbot feature of Chekkit, setting their website apart in the industry.
  • Users find the unique chatbot integration feature of Chekkit enhances their website's functionality and user engagement.
  • Users value the integration capabilities of Chekkit, allowing unique features like chatbots on their websites.
Cons
  • Users find the limited communication options of Chekkit frustrating, as responding to guests is only possible through text.
  • Users are frustrated by the limited chat functionality, only allowing responses to guests via text.
  • Users find the limited response options to guests via text to be restrictive and inconvenient.
  • Users find the poor chat functionality of Chekkit limiting, as text responses are the only option for communication.

What Are Recent G2 Reviews of Chekkit?

What Are G2 Users Discussing About Chekkit?

Uberall

Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing.

Average Rating: 4.3/5.0

Total Reviews: 253

How Do G2 Users Rate Uberall?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.6/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 7.7/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Uberall?

  • Seller: uberall GmbH
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Berlin, Berlin
  • Twitter: @getuberall
    1,257 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    463 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Restaurants
  • Company Size: 37% Medium, 31% Large

What Do G2 Reviewers Say About Uberall?

AI-generated summary from verified user reviews

Pros
  • Users find Uberall easy to use, facilitating seamless connections with customers across multiple platforms effortlessly.
  • Users value the centralized management of Uberall, enabling seamless oversight of multiple locations and data integration.
  • Users appreciate the centralized platform of Uberall, which simplifies managing multiple locations efficiently and effectively.
  • Users appreciate the easy setup of Uberall, making it simple to connect with customers and manage updates.
  • Users find Uberall to be a very helpful tool for effective customer engagement across platforms and support.
Cons
  • Users find the setup process complex, especially when connecting locations to Meta and Google, making it time-consuming.
  • Users experience reporting issues with Uberall as changes often fail to reflect correctly and resolutions aren't marked automatically.
  • Users often face linking issues with Uberall, making it tedious to sync updates with Google profiles.
  • Users find the difficult setup of Uberall challenging, especially when managing location listings and integrations.
  • Users note that improvement is needed in review management and dashboard intuitiveness for a better experience.

What Are Recent G2 Reviews of Uberall?

Alchemer Reputation Management

Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale.

Average Rating: 4.5/5.0

Total Reviews: 118

How Do G2 Users Rate Alchemer Reputation Management?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Customer Feedback: 8.8/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 8.0/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 8.2/10 (Category avg: 8.3/10)

Who Is the Company Behind Alchemer Reputation Management?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: General Manager
  • Top Industries: Real Estate, Restaurants
  • Company Size: 39% Medium, 33% Large

What Do G2 Reviewers Say About Alchemer Reputation Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the outstanding customer support of Alchemer, enhancing their review management and overall success.
  • Users commend outstanding customer service from Chatmeter, highlighting exceptional support and responsiveness from their dedicated representatives.
  • Users appreciate the ease of use of Alchemer Reputation Management, making onboarding and navigation effortless for teams.
  • Users appreciate the helpful customer service of Alchemer, enhancing their efficiency in managing reviews and listings.
  • Users appreciate the helpful support from Chatmeter, enhancing efficiency and ensuring up-to-date listings.
Cons
  • Users express frustration over limited social media integration, affecting comment management and post scheduling capabilities.
  • Users experience limited content as listings often miss deadlines and support is unavailable on weekends.
  • Users experience inadequate support, facing frustrating delays and lack of follow-ups on essential services and features.
  • Users find limited features in Alchemer, especially concerning AI responses and timely listing creations.
  • Users express frustration with poor customer support, highlighting unfulfilled promises and inadequate follow-up from the service team.

What Are Recent G2 Reviews of Alchemer Reputation Management?

What Are G2 Users Discussing About Alchemer Reputation Management?

Marketing 360

Marketing 360® was founded in 2009 by father and son, Joe and JB Kellogg, with a mission of making a difference by helping small businesses grow and their local communities grow. Now, located in Fort Collins, Colorado and Austin, Texas, Marketing 360 employs over 550 team members and has over 20,000 active SMB clients. Marketing 360 empowers small businesses with all the technology and talent they need to both manage and grow their business from a singular platform, including the ability to — build a professional website, accept and manage payments, manage leads and customers, book appointments, monitor reviews, manage social media, syndicate business listings, manage content marketing, run multi-channel digital advertising campaigns, and more. No more wasting time and money bouncing around multiple tools to manage and grow your business.

Average Rating: 3.5/5.0

Total Reviews: 61

How Do G2 Users Rate Marketing 360?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)
  • Customer Feedback: 6.7/10 (Category avg: 8.8/10)
  • Digital Media Monitoring: 5.4/10 (Category avg: 8.0/10)
  • Competitive Intelligence: 0.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Marketing 360?

  • Seller: Madwire
  • Year Founded: 2009
  • HQ Location: Fort Collins, Colorado
  • Twitter: @Madwire
    153 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    404 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Construction, Real Estate
  • Company Size: 79% Small, 16% Medium

What Do G2 Reviewers Say About Marketing 360?

AI-generated summary from verified user reviews

Pros
  • Users commend the individualized support from Marketing 360, enhancing their business strategies and overall success.
  • Users value the consistent business growth provided by Marketing 360's comprehensive solutions and expert team support.
  • Users appreciate the individualized approach of Marketing 360, enhancing their business competitiveness and simplifying marketing management.
  • Users value the integrated marketing solutions of Marketing 360, leading to consistent monthly growth and improved revenue.
  • Users find the helpful and knowledgeable support at Marketing 360 invaluable for growing their online presence and revenue.
Cons
  • Users find the billing structure cumbersome, although the company is working on solutions to improve it.
  • Users report a lack of check-in from management, leading to decreased support and oversight in using Marketing 360.
  • Users find the billing issues somewhat cumbersome, though solutions are being developed to improve the situation.
  • Users find integration with social media platforms somewhat glitchy and laborious, but improvements have been noted.
  • Users find the integration issues with Marketing 360 to be glitchy, though some improvements are noted.

What Are Recent G2 Reviews of Marketing 360?

What Are G2 Users Discussing About Marketing 360?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated