Khoros Communities
Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth.
Average Rating: 4.1/5.0
Total Reviews: 89
How Do G2 Users Rate Khoros Communities?
- Community Feeds & Discussions: 7.8/10 (Category avg: 8.4/10)
- All-in-one Dashboard: 7.5/10 (Category avg: 8.3/10)
- Community Engagement Analytics: 8.1/10 (Category avg: 8.5/10)
- Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
Who Is the Company Behind Khoros Communities?
- Seller: Ignite Enterprise Software Solutions
- HQ Location: Austin, TX
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Twitter: @ignitetech
494 Twitter followers -
LinkedIn® Page: www.linkedin.com
396 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Software Engineer
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 45% Large, 31% Medium
What Do G2 Reviewers Say About Khoros Communities?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Khoros Communities, streamlining teamwork and enhancing brand professionalism seamlessly.
- Users appreciate the helpful features of Khoros Communities, enhancing communication and community engagement effortlessly.
- Users appreciate the versatile teamwork features of Khoros Communities that centralize various tasks in one tool.
- Users appreciate the ease of use of Khoros Communities, enabling seamless customer connection and navigation for all employees.
- Users appreciate the easy access to information in Khoros Communities, enhancing customer connections and team efficiency.
Cons
- Users find the editing issues in Khoros Communities frustrating, as they cannot modify sent messages or notes.
- Users find Khoros Communities to be a bit expensive, especially for smaller organizations with limited budgets.
- Users report frequent UI bugs and the inability to delete messages, affecting overall satisfaction with Khoros Communities.
- Users are frustrated by the inability to delete sent messages, leading to disorganized information and challenges in ticket management.
- Users find editing difficulties with Khoros Communities, particularly with uneditable notes on tickets causing confusion and disorganization.
What Are Recent G2 Reviews of Khoros Communities?
"The experience is great, and awesome!"
Rating: 4.0/5.0 stars
— Tancy John M.
"Phenomenal customer experience"
Rating: 4.5/5.0 stars
— Verified User in Computer Software
