G2

Alexis B.

Senior Manager, Global Community and Social Media

Enterprise (> 1000 emp.)

7/1/2026

"Exceptional Gainsight Community Platform for Digital Customer Support"

4.5/5

What do you like best about Gainsight Customer Communities?

The Gainsight Community team is clearly thinking about the future of online communities. They're moving quickly to introduce meaningful AI capabilities that enhance the community experience, while still staying true to what makes communities valuable in the first place: the people and the authentic connections they create.

Beyond the platform itself, the Gainsight Community team is exceptional. They have a knowledgeable, customer-focused team that genuinely partners with their customers, listens to feedback, and is committed to helping organizations succeed.

It's exciting to see the direction they're heading, and I believe the future of the platform is incredibly bright. Review collected by and hosted on G2.com.

What do you dislike about Gainsight Customer Communities?

Gainsight Communities still has room to grow in its analytics capabilities. While the reporting tools continue to improve, some search filters and reporting options are not yet readily available. I'm hopeful these enhancements will become a higher priority, as they would provide even greater insights and flexibility for community managers. Review collected by and hosted on G2.com.

What problems is Gainsight Customer Communities solving and how is that benefiting you?

The Gainsight Community platform is highly scalable, enabling us to provide a thriving online ecosystem for our users. It gives our customers a central place to easily find information, ask questions, receive answers, and connect with one another. The platform's capabilities allow us to deliver these experiences effectively at scale, helping us support a growing global user base while fostering meaningful engagement and peer-to-peer collaboration. Review collected by and hosted on G2.com.