For some time Winmark has been looking at substantially improving its digital offering for its members. The impact of Covid-19 accelerated this process due to the urgency created by the resulting financial crisis across all markets, and the impact of social distancing on face-to-face events.

Agility

In the first 2 weeks, we took a MVP approach and delivered a solution with more than enough features to support the initial MVP as to provide feedback for future development and prioritised enhancements for weeks 2-4, including member experience needs and opportunities. Their 'agile' methodology, enabled a more dynamic approach, resulting in frequent deliveries (soft to hard launch), enhanced benefits (stuff we hadn't thought of), more relevant prioritisation and further embedding of 'agile' within Winmark.

Exceptional Customer Service

Zapnito prides themselves on the high-quality support they provide each and every one of their valued clients. I couldn’t agree more - this was apparent from day 1. Their highly skilled team personally guided us ‘step-by-step’ through the development of our new online community and always picked up the phone to call us if we sent an email. I was particularly impressed with their personalised training sessions and the fact that their CEO, Charles Thiede always made a point of attending! Review collected by and hosted on G2.com.

I was going to mention the ability to provide a platform to support existing business processes but on reflection, Zapnito is sufficiently flexible to enable future change and promote continuous improvement (which it has delivered so far). Review collected by and hosted on G2.com.