I like how Khoros, and would definitely recommend it to a colleague or friend who is in the same industry as I am, which is Customer Experience. I like how it's easier to connect with customers and understand how the system works, not just for the leadership, but for our employees in general. Even though there is a huge learning curve, it's really great to navigate when you're used to it or done with familiarizing it. Review collected by and hosted on G2.com.

Although the updates are helpful, sudden changes can make some processes glitchy or slow, which can affect the handling time for each customer. Review collected by and hosted on G2.com.