# Zapnito Reviews **Vendor:** Zapnito **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 15 ## About Zapnito Zapnito is the community platform built for personalized knowledge sharing. Maximize customer lifetime value by connecting customers to trusted knowledge and people — at the right time. With Zapnito, you can build a custom branded community platform and host discussions, content, courses, events and more – under one domain. To ensure your community’s long-term success – engagement dashboards help drive ROI, and our team of UK-based experts provide essential strategic guidance. Since 2015, Zapnito has helped industry leading B2B brands to transform millions of customers into community participants – making us the perfect technology partner to power community-led growth. In addition to providing a leading online community platform, Zapnito also offers expert strategic support and the Zapnito Community brings together 500+ community leaders to learn, share and connect. ## Zapnito Reviews ### 1. Zapnito has become central to our engagement strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Matthias G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2020 **What do you like best about Zapnito?** The concept of putting the expert front and center is great and we really like the Netflix-like experience as well as the the video-first approach. The best digital experience today wins. **What do you dislike about Zapnito?** Zapnito does not offer an app version which to us is the biggest draw back. In today's times apps are a must and expected by everyone. They are a key driver for making the community more engaged and sticky. But I believe the app version is on their roadmap and will hopefully be released soon. **What problems is Zapnito solving and how is that benefiting you?** Taking the noise out of social sites and creating a more safe and exclusive community environment. ### 2. Zapnito is everything you need (and more) - no plugins or integrations required! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Zapnito?** For some time Winmark has been looking at substantially improving its digital offering for its members. The impact of Covid-19 accelerated this process due to the urgency created by the resulting financial crisis across all markets, and the impact of social distancing on face-to-face events. Agility In the first 2 weeks, we took a MVP approach and delivered a solution with more than enough features to support the initial MVP as to provide feedback for future development and prioritised enhancements for weeks 2-4, including member experience needs and opportunities. Their 'agile' methodology, enabled a more dynamic approach, resulting in frequent deliveries (soft to hard launch), enhanced benefits (stuff we hadn't thought of), more relevant prioritisation and further embedding of 'agile' within Winmark. Exceptional Customer Service Zapnito prides themselves on the high-quality support they provide each and every one of their valued clients. I couldn’t agree more - this was apparent from day 1. Their highly skilled team personally guided us ‘step-by-step’ through the development of our new online community and always picked up the phone to call us if we sent an email. I was particularly impressed with their personalised training sessions and the fact that their CEO, Charles Thiede always made a point of attending! **What do you dislike about Zapnito?** I was going to mention the ability to provide a platform to support existing business processes but on reflection, Zapnito is sufficiently flexible to enable future change and promote continuous improvement (which it has delivered so far). **What problems is Zapnito solving and how is that benefiting you?** - Zapnito truly offers a world-class solution and has enabled us to increase member engagement through improved communications, insight development and relevant value offerings. - It is also supporting our drive for revenue growth, maximise opportunities to cross sell/up sell and improve our processes. - Enables more efficient, better quality reporting, improved business intelligence, member insights and the ability to manage team performance ### 3. Zapnito is helping us expand our network and reach new audiences **Rating:** 5.0/5.0 stars **Reviewed by:** Katy E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2020 **What do you like best about Zapnito?** First, the team at Zapnito are highly responsive, creative, and committed to our success. Next, the platform itself is easy to learn and manage as an administrator, and is easy for our content partners to contribute their expertise. Plus there are additional features for us to learn so that we can grow our offerings as we evolve our strategy. **What do you dislike about Zapnito?** So far I haven't run into anything that I dislike about the platform. In fact, I asked if a particular feature was available and it wasn't something other clients had asked them about. One week later, that feature became available! The Zapnito team is listening to their clients! **What problems is Zapnito solving and how is that benefiting you?** We've been able to bring our knowledge and expertise to the forefront and share it with new audiences, while also aggregating content from other experts in our sector. The Zapnito platform allows us to share this expertise more broadly and reach new audiences - truly making the platform a "one-stop-shop" for the resources, research and real-time conversations professionals in our sector need to be effective and efficient in their jobs. ### 4. Amazing customer service and willingness to work with you! **Rating:** 4.5/5.0 stars **Reviewed by:** Bri B. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Zapnito?** I like how involved the team is to helping your business achieve success. Your success is their success - they are great at listening to your needs and working with you. **What do you dislike about Zapnito?** Wish there was more of a "forum" style available and a direct chat function so people wouldn't have to email or go to another site to connect. **Recommendations to others considering Zapnito:** I highly recommend Zapnito not only is their team great and extremely helpful but it is a wonderful tool to use to connect people, keep people up to date and to help "contactless" interaction. **What problems is Zapnito solving and how is that benefiting you?** Zapnito has allowed our attendees and IT professionals to connect on a single platform. The best thing they are able to do is to share ideas and help each other through problems someone from one state might be experiencing and someone in another state might have already created a solution for. ### 5. Intuitive, user friendly interface and excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine W. | Content Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Zapnito?** Zapnito is a well built platform that allows us to build community platforms, which can showcase expert content and build professional networks. It is intuitive and user friendly, with a wealthy supply of tutorials at every step. The most outstanding feature is the customer support - they are extremely quick to respond and willing to assist every request. I never feel like I am alone in the process, or left waiting around for answers to queries. **What do you dislike about Zapnito?** Not much to complain about - the team are helpful and quick to assist, and eager to adapt the product to best suit our needs. **What problems is Zapnito solving and how is that benefiting you?** Zapnito has enabled us to build various community sites that support different conferences, events and allow us to showcase content from existing journals. It has allowed us to use the content in a new way - to engage users and create a community of experts who can discuss and contribute themselves. ### 6. Awesome team with a wonderfully executed vision! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikol C. | Marketing and Design, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Zapnito?** I absolutely love Zapnito's mission of creating highly engaged online communities, which is exactly what they let us do. The team is incredible at helping us when it comes to figuring out how to use their platform to achieve maximum success - they offer excellent support and are always eager to provide guidance on optimising the way we use the site. I also love that Zapnito continually seeks to improve their platform and takes customer feedback very seriously. They are always rolling out new features that make it easier to create engagement and increase the sense of community on the site, conduct webinars and post regular updates, and often ask us for feedback. Overall, Zapnito's team is amazingly helpful, their mission & vision are incredibly focused and well executed. **What do you dislike about Zapnito?** Since the team is always looking to improve their site and test out new features, sometimes we encounter a few bugs here and there which may be frustrating. Saying that, the support team provides very quick service, and the bugs quickly get resolved. **Recommendations to others considering Zapnito:** Definitely go for it! Chat to the team about how you can utilise what they offer in the most efficient way - they are amazing at communication and will certainly help you come up with effective solutions and assist with any issues you might encounter. **What problems is Zapnito solving and how is that benefiting you?** As a Foundation, we provide scholarships to extraordinary young people in higher education institutions all over the world in order to develop a next generation of ethical leaders. Zapnito allows us to effectively connect current scholars, alumni, research supervisors, and other faculty from all around the globe in one place, creating an expert network that enables people to exchange ideas, collaborate, share their expertise, and mentor each other. Through features like Rooms and Video Panels, Zapnito allows us to maintain intersectionality by providing dedicated spaces to sub-groups, while simultaneously creating a widely shared feeling of belonging, community, and connectedness. ### 7. A Review og Zapnito-Based Open Research Community **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo M. | Adjunct Instructor, Arts and Sciences Division; Instructor Evaluator, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Zapnito?** This is a dedicated platform for expert community building. It promises to be highly scalable. It provides a one-stop-shop solution for multiple functions as well, such as in relation to design and newsletters. Creating a comparable platform from scratch would have demanded more time and resources dedicated to that. Zapnito also provides continuous support for its platform so that technical issues can be easily addressed. **What do you dislike about Zapnito?** This platform is different from WordPress. There is a learning curve that the platform management involves. Zapnito updates periodically its platform and its features. It would be great to see a faster pace of its development and new management features added. **Recommendations to others considering Zapnito:** This is a great solution for organizations seeking to roll out an expert community as part of their stakeholder engagement strategy. **What problems is Zapnito solving and how is that benefiting you?** Zapnito will help build an expert community dedicated to Open Access topics. This solution enables me to concentrate on community engagement and management without having to be closely involved with the technical side of its operation. As the community will grow, this will be increasingly critical for its operation. ### 8. Very comprehensive offering **Rating:** 4.5/5.0 stars **Reviewed by:** Marc W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Zapnito?** Well thought out suite of tools that integrate well. Product can be completely adapted to our brand. A membership engine PLUS a virtual event platform. Great customer care and support **What do you dislike about Zapnito?** Higher price point than the generic tools we have used before but you get what you pay for **Recommendations to others considering Zapnito:** Worth going for if you are looking for a customisable tool with lots of functionality but still not too big to care. **What problems is Zapnito solving and how is that benefiting you?** Turning our membership site into a more focussed product. Allowing better monetisation. Pivoting from live to virtual events ### 9. Great solution for the post-COVID age **Rating:** 5.0/5.0 stars **Reviewed by:** Sven F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Zapnito?** A complete suite of solutions, great UX, easy to implement **What do you dislike about Zapnito?** Me and my team are really happy with the Zapnito software **What problems is Zapnito solving and how is that benefiting you?** Bringing people from around the world together at any time for a quality-experience they expect from a professional community ### 10. Professional, creative, knowledgeable **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie L. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Zapnito?** Zapnito team are knowledgeable of their product, creative in developing a client solution, and professional in their client interaction while still being personable and approachable. They pulled out all the stops to help us achieve our go-live deadline. **What do you dislike about Zapnito?** Post implementation, it took long to resolve bugs and minor fixes. None of them were show-stoppers, but it did delay the project phase close-out. **What problems is Zapnito solving and how is that benefiting you?** Zapnito redesigned and re-platformed an internal company website, turning a rather dreary-looking site into a vibrant, well-branded, easy-to-navigate website. ### 11. Very personal and professional service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2020 **What do you like best about Zapnito?** I really value their personal and goal oriented approach. They really want to understand your business proposal and help to translate it to your community goals. They give plenty of contact support, which they certainly overdeliver in terms of contract agreements. The number of functions and possibilities on the platform are great! **What do you dislike about Zapnito?** It's definitely not a show stopper but the design is not very sophisticated yet (it's a bit angular) as are its options to change it. To make it more appealing as an open platform I hope the team will give it more clean and modern touch. **Recommendations to others considering Zapnito:** Just have a talk with the team. They provide plenty of info and support to help you make the right decision! **What problems is Zapnito solving and how is that benefiting you?** It's a great combination of a LMS and community module. As a result we can offer our partners the opportunity to host their elearnings while at the same time being able to share their learning experiences and insights with each other. It gives contributors (experts) also plenty of opportunities to promote themselves, which helps us get them on board. ### 12. very competent and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Zapnito?** quick response to all questions and requests **What do you dislike about Zapnito?** Z needs to develop some features upon request, which is done but takes time. **Recommendations to others considering Zapnito:** just try, for us it worked very well. **What problems is Zapnito solving and how is that benefiting you?** Z set up and organized a network for communication and collaboration of scientists, with rooms, channels, access control, etc. Still growing ### 13. Zapnito Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Zapnito?** It's easy to use and has a nice, modern and comprehensive set-up **What do you dislike about Zapnito?** I'm lacking the time to play around with it personally **Recommendations to others considering Zapnito:** Make sure to have your target group worked out before setting up the system. **What problems is Zapnito solving and how is that benefiting you?** We bring transparency to different stakeholders ### 14. Partnering with Zapnito **Rating:** 4.5/5.0 stars **Reviewed by:** David R. | Host of the Executive Conversation Series, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2020 **What do you like best about Zapnito?** Just started working with the Team at Zapnito. So far the experience has been great! Professional people who are focused on the customer and listen very well to questions and idea. **What do you dislike about Zapnito?** Nothing at this point. It has all been positive. **What problems is Zapnito solving and how is that benefiting you?** We are strying to help establish a new online presence and experience for an existing business that has been very successful over the past twenty years. ### 15. very open to discuss possibilities, quick in responses, straight forward platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about Zapnito?** straight forward, easy to use, client friendly, willing to find solutions **What do you dislike about Zapnito?** For us, a lot had to be modified because of our wishes. **What problems is Zapnito solving and how is that benefiting you?** It facilitated our ideas for the future of our company ## Zapnito Discussions - [What is Zapnito used for?](https://www.g2.com/discussions/what-is-zapnito-used-for) - [View Zapnito pricing details and edition comparison](https://www.g2.com/products/zapnito/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+04%3A06%3A54+-0500&secure%5Bsession_id%5D=4f7055fb-3f77-4bb6-ba46-c846d5dc77a5&secure%5Btoken%5D=eb609198e0d59414bda71220f4d7311193cac43164a1d3c63da290ed1c87909a&format=llm_user) ## Zapnito Features **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Zapnito Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.6/5.0 (672 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews)