KairosLink is an RMM and service desk platform built for MSPs and IT consultants who are tired of paying for four tools that do not talk to each other.
REMOTE CONTROL THAT WORKS WHEN NOBODY IS THERE
Connect in seconds from the web panel to any managed computer, with nobody on the other side. See the Windows logon screen, enter credentials remotely and keep working after the session change. The viewer reconnects on its own with progressive retries and survives a remote logoff. Traffic runs encrypted over secure WebSocket on port 443, so it gets through firewalls that block other tools without asking the customer for a VPN or a port.
WINDOWS AND LINUX, ONE PLATFORM
Patch management uses the native Windows Update API for both scan and history, so the panel shows exactly what a technician would see on the machine, with real per-patch progress and no automatic reboots. The Linux agent is a native 2.4 MB binary running as a systemd service: inventory, installed software, systemd units with start, stop and restart, processes, monitoring with alerts, cron and systemd timers, remote file explorer, bash, and full patch management with apt on Debian family and dnf on Red Hat family.
SERVICE DESK IN THE SAME PLACE AS THE FIX
Tickets with statuses, priorities, classifications, SLA policies, multiple technicians, internal notes, a live timer and per-customer hour banks with alerts at 80% and 100% of usage. From the ticket you connect to the machine in one click. Customers rate the ticket from 1 to 5 stars and get their own portal with equipment, monitoring, patches and tickets, isolated from your panel.
MICROSOFT 365, MULTI-TENANT, INSIDE THE RMM
One tenant connection per customer, set up with a single admin consent and no stored secrets. Synchronised inventory of users, assigned licences and Intune-managed devices, plus a licence table with purchased, assigned and available units and renewal dates. The access diagnostic runs ten checks and returns findings from a fixed catalogue of 21, with severity and recommendation written in advance. The criteria live in the code, not in a language model: the same data always produces the same findings. The module reads and changes nothing inside the customer tenant.
SECURITY THAT AN MSP ACTUALLY SELLS
Security posture scoring per computer and per customer with centralised Microsoft Defender management. AES-256 credential vault with per-folder permissions and a write-only audit log. DNS web filtering on the endpoint with policies per computer, per Active Directory group or per organizational unit. Active Directory assessment against 40+ control points based on official Microsoft documentation, with a 0 to 100 deterministic score. Account lockout diagnosis that names the device that originated the lockout. SSL certificate inventory, expiry monitoring and automatic ACME renewal. DLP with USB device control, data classification, content inspection and channel control.
WHITE LABEL BY DEFAULT
Patching, time and ticket reports export to PDF with your logo and your company name, plus CSV. Your customer sees your work, not our brand.
Average Rating: 5.0/5.0
Total Reviews: 1
How Do G2 Users Rate KairosLink?
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Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
Who Is the Company Behind KairosLink?
Who Uses This Product?
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Company Size: 100% Medium
