---
title: KairosLink Reviews
meta_title: 'KairosLink Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how KairosLink works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-08-24'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# KairosLink Reviews
**Vendor:** MITS GROUP LLC  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1  
**AI Enabled:** This product embeds AI to enhance or extend its core functionality.
## About KairosLink
KairosLink is an RMM and service desk platform built for MSPs and IT consultants who are tired of paying for four tools that do not talk to each other. REMOTE CONTROL THAT WORKS WHEN NOBODY IS THERE Connect in seconds from the web panel to any managed computer, with nobody on the other side. See the Windows logon screen, enter credentials remotely and keep working after the session change. The viewer reconnects on its own with progressive retries and survives a remote logoff. Traffic runs encrypted over secure WebSocket on port 443, so it gets through firewalls that block other tools without asking the customer for a VPN or a port. WINDOWS AND LINUX, ONE PLATFORM Patch management uses the native Windows Update API for both scan and history, so the panel shows exactly what a technician would see on the machine, with real per-patch progress and no automatic reboots. The Linux agent is a native 2.4 MB binary running as a systemd service: inventory, installed software, systemd units with start, stop and restart, processes, monitoring with alerts, cron and systemd timers, remote file explorer, bash, and full patch management with apt on Debian family and dnf on Red Hat family. SERVICE DESK IN THE SAME PLACE AS THE FIX Tickets with statuses, priorities, classifications, SLA policies, multiple technicians, internal notes, a live timer and per-customer hour banks with alerts at 80% and 100% of usage. From the ticket you connect to the machine in one click. Customers rate the ticket from 1 to 5 stars and get their own portal with equipment, monitoring, patches and tickets, isolated from your panel. MICROSOFT 365, MULTI-TENANT, INSIDE THE RMM One tenant connection per customer, set up with a single admin consent and no stored secrets. Synchronised inventory of users, assigned licences and Intune-managed devices, plus a licence table with purchased, assigned and available units and renewal dates. The access diagnostic runs ten checks and returns findings from a fixed catalogue of 21, with severity and recommendation written in advance. The criteria live in the code, not in a language model: the same data always produces the same findings. The module reads and changes nothing inside the customer tenant. SECURITY THAT AN MSP ACTUALLY SELLS Security posture scoring per computer and per customer with centralised Microsoft Defender management. AES-256 credential vault with per-folder permissions and a write-only audit log. DNS web filtering on the endpoint with policies per computer, per Active Directory group or per organizational unit. Active Directory assessment against 40+ control points based on official Microsoft documentation, with a 0 to 100 deterministic score. Account lockout diagnosis that names the device that originated the lockout. SSL certificate inventory, expiry monitoring and automatic ACME renewal. DLP with USB device control, data classification, content inspection and channel control. WHITE LABEL BY DEFAULT Patching, time and ticket reports export to PDF with your logo and your company name, plus CSV. Your customer sees your work, not our brand.




## KairosLink Reviews
  ### 1. with KairsoLink I saved time and money. it's great

**Rating:** 5.0/5.0 stars

**Reviewed by:** MiSion C. | IT Managger, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** August 17, 2026

**What do you like best about KairosLink?**

With KairosLink, save money by eliminating 3 licenses from other products since here I have everything in one tool, centralized. In other words, I saved money and time.

**What do you dislike about KairosLink?**

It would be good for the client portal to be in Italian as well since I have clients in Italy.

**What problems is KairosLink solving and how is that benefiting you?**

it solved many things for us. the patching, the security. the DLP works very well.. the tickets with the clients, etc



- [View KairosLink pricing details and edition comparison](https://www.g2.com/products/kairoslink/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-06+03%3A15%3A06+-0500&secure%5Bsession_id%5D=584bcdf5-7413-4d47-a737-299dcf52e0df&secure%5Btoken%5D=2b70958bc4d857a9e36f84c200ca0476ccbb61392193792072b7835b8897db2d&format=llm_user)

## KairosLink Features
**Additional Functionality**
- Alerts/Notifications
- Patch Prioritization
- Status Tracking
- Audit Management
- Network Wide Management
- Remote Access/Control
- Remote Monitoring & Management
- Vulnerability Scanning
- Activity Tracking
- Policy Management
- Remote Update/Installation
- IT Asset Tracking
- Approval Process Control
- Automatic Patch Deployment
- Access Controls/Permissions
- Customization
- Dashboard
- Patch Testing
- Support Ticket Management
- Automatic Scans
- Active Directory Integration
- Compliance Management
- Application Management
- API
- Risk Assessment
- Scheduling
- Reporting & Statistics
- Maintenance Scheduling
- Generative AI
- Real-Time Updates
- Usage Tracking/Analytics
- AI Copilot
- Patch Management
- Third-Party Integrations
- Server Monitoring
- Real-Time Reporting
- Event Logs
- Service Level Agreement (SLA) Management

**Additional Functionality**
- Search/Filter
- Risk Management
- Generative AI
- Alerts/Notifications
- Compliance Management
- Third-Party Integrations
- Certificate Assessment
- API
- Incident Management
- Automated Containment
- Real-Time Data
- Vulnerability Scanning
- Monitoring
- Policy Management
- Asset Discovery
- Penetration Testing
- Runtime Container Security
- Activity Dashboard
- Security Auditing
- Issue Tracking
- Threat Intelligence
- Patch Management
- Endpoint Management
- Collaboration Tools
- Vulnerability Management
- Goal Setting/Tracking
- Vulnerability Assessment
- Asset Tagging
- Assessment Management
- Access Controls/Permissions
- AI Copilot
- Vulnerability/Threat Prioritization
- Vulnerability Protection
- Risk Assessment
- Reporting/Analytics
- SQL Injections

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Administration**
- Data Management
- Incident Logs
- Reporting
- Workflow Management
- Remediation Management
- User Management
- Configuration Management
- Data Storage Management
- Policy Management
- Compliance Management
- Web Threat Management
- Incident Management

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance
- User Management
- Task Management
- Issue Management
- Mobile Device Management

**Compliance**
- Access Management
- At-Risk Analysis
- DLP Configuration
- Sensitive Data Compliance

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Governance**
- Access Control
- Compliance
- Data Visibility
- Access Controls/Permissions

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking
- Deployment Management
- Policy Management
- Configuration Management
- IT Incident Management
- Remediation Management
- Support Ticket Management
- Compliance Management
- Activity Tracking
- Help Desk Management
- Inventory Management
- Contract/License Management
- Vendor Management
- Network Monitoring
- Server Monitoring
- Server Monitoring
- Network Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Administration**
- Database Management
- Deduplication 
- Backup
- API / integrations

**Security**
- Encryption
- Endpoint Intelligence
- Activity Monitoring
- Breach Detection
- Real-Time Monitoring

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Personally Identifiable Information Protection
- Data Discovery
- Behavior Tracking
- Remote Wipe
- Risk Analysis
- Insider Threat Protection
- Anti Virus
- Whitelisting/Blacklisting
- Third-Party Integrations
- Watermarking
- Generative AI
- Security Auditing
- API
- Ransomware Protection
- Multi-Factor Authentication
- Automatic Backup
- Multi-Device Support
- Compliance Tracking
- Real-Time Analytics
- Secure Data Storage
- Data Recovery
- Activity Tracking
- External Storage Device Blocking
- Reporting/Analytics
- Audit Trail
- File Quarantining
- Disaster Recovery
- Intellectual Property Protection
- Alerts/Escalation
- Risk Assessment
- Sensitive Data Identification
- Real-Time Notifications
- Risk Alerts
- Data Classification
- Data Replication
- AI Copilot
- File Transfer
- HIPAA Compliant

**Security **
- Multi-Factor Authentication
- Data Transport
- Data Types
- Security Tools

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing
- Service Level Agreement (SLA) Management
- Remote Access/Control

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Active Directory Integration

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

**Additional Functionality**
- Audit Trail
- Build Automation
- Alerts/Notifications
- Scheduling
- Maintenance Scheduling
- Generative AI
- Dashboard
- Endpoint Protection
- API
- Real-Time Reporting
- Billing & Invoicing
- Anti Virus
- Security Tools
- Performance Metrics
- Event Logs
- Self Service Portal
- Real-Time Analytics
- Backup and Recovery
- CRM
- Real-Time Updates
- AI Copilot
- Customizable Reports
- Usage Tracking/Analytics
- Task Scheduling
- Automatic Backup
- Device Auto Discovery
- Vulnerability Scanning
- For MSPs
- Customizable Branding
- Real-time Alerts
- Activity Dashboard
- Real-Time Data
- Access Controls/Permissions
- Reporting/Analytics
- Network Security
- Uptime Reporting

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Administration**
- Usage Information
- Active Directory Integration
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing
- Screen Sharing
- File Transfer
- Third-Party Integrations

**Platform**
- Cross-Platform Access
- Mobile Device Access
- Applications Management
- Remote Access/Control
- Communication Management
- Multiple Monitor Access

**Security**
- Remote Wipe
- Device Management
- Device Enrollment
- Compliance Management
- Remote Monitoring & Management
- File Management
- Meeting Management
- Print Management
- User Management

**Additional Functionality**
- Role-Based Permissions
- Chat/Messaging
- Whiteboard
- AI Copilot
- API
- Two-Factor Authentication
- Reporting & Statistics
- Secure Data Storage
- Customizable Branding
- Reporting/Analytics
- Remote Printing
- Server Monitoring
- Activity Dashboard
- Real-Time Notifications
- Desktop Virtualization
- Access Controls/Permissions
- Real-Time Monitoring
- Activity Tracking
- Remote Update/Installation
- Event Logs
- Performance Metrics
- Secure Login
- Monitoring
- Real-Time Data
- Uptime Reporting
- Live Chat
- Generative AI
- Collaboration Tools
- Authentication
- Real-Time Chat
- Diagnostics Tools
- Summary Reports
- Drag & Drop
- Multiple User Accounts
- Troubleshooting
- Real-Time Updates

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top KairosLink Alternatives
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,245 reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,988 reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,077 reviews)