KairosLink Reviews & Product Details

KairosLink is an RMM and ITSM platform for MSPs and IT teams. Remote access, monitoring, patching, service desk, Microsoft 365 and security run from one multi-tenant panel, so technicians stop paying for and switching between tools that do not share data. REMOTE CONTROL THAT WORKS WHEN NOBODY IS THERE Connect in seconds from the web panel to any managed computer, with nobody on the other side. See the Windows logon screen, enter credentials remotely and keep working after the session change. The viewer reconnects on its own and survives a remote logoff. Traffic runs encrypted over secure WebSocket on port 443, so it works through restrictive firewalls without asking the customer for a VPN or an open port. Screen Wall shows up to 16 live screens at once with one-click remote control. WINDOWS, LINUX AND MACOS Patch management covers Windows, Linux and macOS. On Windows it uses the native Windows Update API for scan and history, with real per-patch progress and no automatic reboots. The Linux agent is a native binary running as a systemd service: inventory, installed software, systemd units, processes, monitoring with alerts, cron and timers, remote file explorer, bash, and patching with apt (Debian family) and dnf (Red Hat family). Windows endpoints also get an interactive remote terminal with audited, replayable sessions. AI WITH A HUMAN IN THE LOOP Describe the task in plain language and the AI writes the script. The technician reviews and approves it before it runs, and every execution stays in the audit trail. SERVICE DESK IN THE SAME PLACE AS THE FIX Tickets with statuses, priorities, SLA policies, multiple technicians, internal notes, live time tracking and per-customer hour banks with alerts at 80% and 100%. Connect to the machine from the ticket in one click. Problem management groups tickets that share a root cause. Customers get their own portal with equipment, monitoring, patches and tickets, isolated from your panel. MICROSOFT 365, MULTI-TENANT One tenant connection per customer through admin consent. Synchronised users, assigned licences and Intune-managed devices, plus a licence table with purchased, assigned and available units. The access diagnostic runs deterministic checks with findings from a fixed catalogue: the same data always produces the same findings. The module is read-only inside the customer tenant. SECURITY AN MSP CAN SELL Security posture scoring per computer and per customer with centralised Microsoft Defender management. AES-256 credential vault with per-folder permissions and audit log. DNS web filtering on the endpoint, per computer, Active Directory group or organizational unit. Active Directory assessment with a 0 to 100 score and PDF report, and GPO-based agent deployment with rollback. From KairosEnterprise: DLP with USB device control, data classification, content inspection and channel control. WHITE LABEL BY DEFAULT Patching, time and ticket reports export to PDF with your logo and company name, plus CSV. PLANS KairosStarter USD 36/month (10 endpoints, 3 technicians). KairosPro USD 105/month (30 endpoints, 5 technicians). KairosBusiness USD 300/month (100 endpoints, 10 technicians). KairosEnterprise USD 1,057/month (500 endpoints, unlimited technicians, DLP, Dedicated Account Manager, assisted onboarding, priority support). KairosEnterpriseFlex: custom pricing and contractual limits, adding corporate SSO, dedicated infrastructure and custom onboarding and migration. 14-day free trial, no credit card required.