G2

Sahil S.

Tron associate

Enterprise (> 1000 emp.)

2/12/2022

"My experience with the product was informative and engaging"

5/5

What do you like best about Folder HelpDesk?

This ticket management app enables us to create, track and handle support tickets directly in microsoft outlook. Customer support teams and agents can use the application to work and collaborate on customer's issues and request more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Folder HelpDesk?

According to me as per now this is a complete product with no drawbacks, it is a user friendly product which provides a hassle free experience, User interface is already good but can be made better with few upgrades Review collected by and hosted on G2.com.

What problems is Folder HelpDesk solving and how is that benefiting you?

I can easily edit support tickets to ensure that cases are well-documented and all relevant information about them is provided and transmitted. The application has a customizable ticket form that contains various data fields. You can use these data fields to classify your support tickets, all these qualities make this application very beneficial and user friendly Review collected by and hosted on G2.com.