# Best Field Service Management Software - Page 5 ## How Many Field Service Management Software Products Does G2 Track? **Total Products under this Category:** 850 ### Category Stats (Jul 2026) - **Average Rating:** 4.41/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month _Last updated: July 21, 2026_ ## How Does G2 Rank Field Service Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 29,200+ Authentic Reviews - 850+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Field Service Management Software ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037) Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro. Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro) **Sponsored** ### Praxedo Praxedo is a specialized, best-of-breed Field Service Management (FSM) platform purpose-built for mid-market and enterprise industrial operations, including telecom fiber rollouts, utility grid maintenance, commercial HVAC diagnostics, solar energy installations, and heavy equipment maintenance. The Mid-Market FSM Sweet Spot Operations leaders choose Praxedo because it hits the ideal functional sweet spot. It bypasses the rigid limitations of basic scheduling tools that cannot scale, while entirely avoiding the exorbitant deployment costs, heavy custom coding, and multi-month timelines associated with overly complex enterprise platforms. Praxedo delivers deep operational control with a rapid, zero-disruption rollout that gets field teams up and running in a fraction of the time. Flexible Architecture & Open Ecosystem Engineered to seamlessly replace unscalable spreadsheets, manual workflows, and aging homegrown systems, Praxedo features robust Open APIs and flexible data connectivity. The platform effortlessly links daily field activity to critical back-office software, featuring pre-built integration capability for Microsoft Dynamics 365 Business Central, Sage 200cloud, SAP ECC, and QuickBooks Online, alongside standard compatibility with widely used CRMs, specialized industry billing applications, and internal asset databases. Core Capabilities & Practical Use Cases: SmartScheduler Automated Routing: Purpose-built to eliminate manual coordination and chaotic dispatch processes. The intelligent scheduling engine automates daily planning by instantly bundling jobs based on travel proximity, appointment windows, and technician certifications, ensuring the right person is assigned to the right job every time. Intuitive Mobile App & Live Map Visibility: Designed for rapid adoption by field crews, the user-friendly mobile application provides real-time access to job details, history, and optimal routes. Simultaneously, office dispatchers gain a clear, live view of technician status and progress, bridging the communication gap between the field and the back office. Reliable Offline Workflows: Built for field teams operating in remote regions or cell-dead zones (such as basements or rural utility sites). Technicians can complete safety checklists, update job statuses, and capture customer signatures entirely offline, with data automatically syncing the moment a signal returns. Geofencing & Customized Checklists: Operations teams can easily view geographic service zones to streamline daily tracking. Dispatchers can also deploy flexible, zero-code digital forms and safety checklists tailored to specific business lines, ensuring consistent compliance and data collection on every service call. Trusted globally by over 1,500 businesses and 65,000 daily users, Praxedo provides the operational visibility, scalability, and reporting precision required to run a modern, efficient field organization. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-07-31T15%3A51%3A09Z&secure%5Bdisplayable_resource_id%5D=25&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=25&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=6001&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3Fpage%3D5&secure%5Btoken%5D=a2419eb431fb6cd960e358c64c89897f5c92ae85b559cae189d1fcf0ee3fc0dd&secure%5Burl%5D=https%3A%2F%2Fhubs.li%2FQ04rcnsc0&secure%5Burl_type%5D=custom_url) ### [WorkMax Complete Suite](https://www.g2.com/products/workmax-complete-suite/reviews) WorkMax centralizes time, quantities, and resources to understand productivity, forecast results and capture earned value. Manage real-time progress, cost and productivity to increase margins by 17%+. Plan, execute, and analyze past, present and future projects with interoperability to estimating, scheduling, project management, finance and owners. WorkMax centralizes Time, Quantity and Resources with unified production pacing. Centralized progress, time and productivity reduces the need for multiple solutions while leveraging existing ERP and construction management solutions for enterprise-wide interoperability. **Average Rating:** 4.5/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate WorkMax Complete Suite? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Roles:** 9.0/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) - **Location:** 9.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind WorkMax Complete Suite? - **Seller:** [AboutTime Technologies](https://www.g2.com/sellers/abouttime-technologies) - **Year Founded:** 2003 - **HQ Location:** Payson, Utah - **Twitter:** @WorkMaxSocial 455 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37846665b051b91881df5c2fee57a024bd0322efdc40a5aadbb984fbd3e454d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabout-time-technologies-l.l.c.%2F&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Construction - **Company Size:** 59% Medium, 37% Small #### What Are Recent G2 Reviews of WorkMax Complete Suite? **["Easy Field Time Tracking and Daily Logs"](https://www.g2.com/survey_responses/workmax-complete-suite-review-12887745)** **Rating:** 4.0/5.0 stars _— Randie H._ [Read full review](https://www.g2.com/survey_responses/workmax-complete-suite-review-12887745) **["Works Great"](https://www.g2.com/survey_responses/workmax-complete-suite-review-7993031)** **Rating:** 5.0/5.0 stars _— Tracey C._ [Read full review](https://www.g2.com/survey_responses/workmax-complete-suite-review-7993031) #### What Are G2 Users Discussing About WorkMax Complete Suite? - [What is WorkMax Complete Suite used for?](https://www.g2.com/discussions/what-is-workmax-complete-suite-used-for) ### [ArcGIS Field Maps](https://www.g2.com/products/arcgis-field-maps/reviews) ArcGIS Field Maps is a comprehensive mobile application designed to enhance field operations by integrating data-driven maps and mobile forms. It enables field workers to efficiently collect and edit data, locate assets and information, and share their real-time locations. Built on the ArcGIS platform, it ensures seamless data sharing between field and office personnel, promoting consistency and accuracy across the organization. Key Features and Functionality: - Streamlined Field Workflows: Consolidates various field tasks into a single app, replacing paper-based processes and disparate tools. Users can configure the app to match specific workflows, providing preconfigured maps and forms on mobile devices for accurate and efficient task completion. - Empowered Mobile Workforce: Offers secure, 24/7 access to organizational ArcGIS maps, ensuring field workers have the most current information. The app allows for easy asset location, data annotation, and sharing of findings, even in offline environments. - Real-Time Data Access: Enhances data accuracy by eliminating errors from manual transcription and transfer. New or updated data is automatically integrated into the ArcGIS system, making it accessible organization-wide. - Transparency in Field Activities: Provides real-time location awareness of field personnel, enabling quick adaptation to changing circumstances. Location tracking analysis verifies work details and identifies movement patterns to optimize efficiency. - Quick and Easy Deployment: Available for download from major app stores, the app supports multiple capabilities in one download. Its intuitive design allows field workers to become productive with minimal training. Primary Value and User Solutions: ArcGIS Field Maps addresses the challenges of managing field operations by providing a unified platform that enhances efficiency, accuracy, and collaboration. By integrating various field tasks into a single application, it reduces the complexity and errors associated with traditional methods. The app ensures that field workers have up-to-date information and tools, leading to improved decision-making and operational transparency. Its seamless integration with the ArcGIS platform allows organizations to maintain consistent data across all departments, bridging the gap between field and office operations. **Average Rating:** 4.3/5.0 **Total Reviews:** 47 #### How Do G2 Users Rate ArcGIS Field Maps? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.9/10) - **Roles:** 6.7/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) - **Location:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind ArcGIS Field Maps? - **Seller:** [Esri](https://www.g2.com/sellers/esri) - **Year Founded:** 1969 - **HQ Location:** Redlands, CA - **Twitter:** @Esri 188,738 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5e629b1ea2caff60fa944b3459630a55cc788ccb0797a3a82c035f548c65a86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5311%2F&secure%5Burl_type%5D=linkedin_company_website) 7,311 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Utilities, Environmental Services - **Company Size:** 58% Medium, 38% Small #### What Do G2 Reviewers Say About ArcGIS Field Maps? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **easy data management** of ArcGIS Field Maps, enhancing their field visits and data capture efficiency. - Users find the **ease of use** of ArcGIS Field Maps beneficial for field visits and data capturing. - Users find **easy access** to ArcGIS Field Maps essential for smooth field visits and data capturing. - Users appreciate the **real-time data** syncing capabilities of ArcGIS Field Maps, enhancing efficiency during field visits. ##### Cons - Users face **connectivity issues** due to high costs and challenges during large data transmission, impacting usability. - Users find the **learning curve steep** , especially for new users navigating data transmission and connectivity challenges. - Users find the **high subscription cost** challenging, especially for newcomers, complicating their overall experience with ArcGIS Field Maps. #### What Are Recent G2 Reviews of ArcGIS Field Maps? **["Real time data collection"](https://www.g2.com/survey_responses/arcgis-field-maps-review-8957263)** **Rating:** 4.0/5.0 stars _— PARVEJ A._ [Read full review](https://www.g2.com/survey_responses/arcgis-field-maps-review-8957263) **["Features and uses"](https://www.g2.com/survey_responses/arcgis-field-maps-review-10583887)** **Rating:** 5.0/5.0 stars _— Ravi K._ [Read full review](https://www.g2.com/survey_responses/arcgis-field-maps-review-10583887) #### What Are G2 Users Discussing About ArcGIS Field Maps? - [What is ArcGIS Field Maps used for?](https://www.g2.com/discussions/what-is-arcgis-field-maps-used-for) - 1 upvote ### [TEGRAL](https://www.g2.com/products/tegral/reviews) TEGRAL is the world's leading Field Service Management App, designed to streamline and enhance every aspect of field operations. With its intuitive interface and powerful functionality, TEGRAL simplifies scheduling, dispatching, and real-time communication, driving unparalleled efficiency and customer satisfaction. Tailored for any size business, TEGRAL makes your field service seamless and ahead of the curve. **Average Rating:** 4.9/5.0 **Total Reviews:** 21 #### How Do G2 Users Rate TEGRAL? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Roles:** 9.4/10 (Category avg: 8.6/10) - **Analytics:** 9.5/10 (Category avg: 8.4/10) - **Location:** 9.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind TEGRAL? - **Seller:** [AppTegral](https://www.g2.com/sellers/apptegral) - **Year Founded:** 2017 - **HQ Location:** Perth, AU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54b5c8d7fe1e00c8522be285d47b2f9df8278de93993d490c0fe4b537b3569c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapptegral%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 48% Medium, 29% Large #### What Do G2 Reviewers Say About TEGRAL? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **outstanding customer support** of TEGRAL, highlighting its responsiveness and helpfulness. - Users find TEGRAL extremely easy to use, thanks to its **intuitive interface** and excellent customer support. - Users find TEGRAL to be **incredibly user-friendly** , featuring an intuitive interface that enhances overall usability. - Users value the **easy integration** of TEGRAL, appreciating its compatibility with other systems and user-friendly design. - Users find the **tracking efficiency** of TEGRAL invaluable, allowing seamless access to even older information. #### What Are Recent G2 Reviews of TEGRAL? **["Reliable control for your operation"](https://www.g2.com/survey_responses/tegral-review-11009934)** **Rating:** 4.5/5.0 stars _— Lucas R._ [Read full review](https://www.g2.com/survey_responses/tegral-review-11009934) **["Perfect fit"](https://www.g2.com/survey_responses/tegral-review-11416094)** **Rating:** 5.0/5.0 stars _— Ulrich R. S._ [Read full review](https://www.g2.com/survey_responses/tegral-review-11416094) ### [Service Autopilot](https://www.g2.com/products/service-autopilot/reviews) Service Autopilot is a scheduling software for small business owners puts your service company on autopilot by managing scheduling, routing, field service scheduling and communication, service business marketing, billing, call center, service tickets, finances and much more. **Average Rating:** 3.7/5.0 **Total Reviews:** 20 #### How Do G2 Users Rate Service Autopilot? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Roles:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 8.6/10 (Category avg: 8.4/10) - **Location:** 9.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Service Autopilot? - **Seller:** [Xplor Technologies](https://www.g2.com/sellers/xplor-technologies) - **HQ Location:** Atlanta, Georgia - **Twitter:** @xplortech 250 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fa1092a0eb775b0f26913b3046c431a30c9d956928feaa8671fbb91e0aa60468&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxplor-technologies%2F&secure%5Burl_type%5D=linkedin_company_website) 1,490 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services - **Company Size:** 67% Small, 48% Medium #### What Are Recent G2 Reviews of Service Autopilot? **["Sales Development Representative"](https://www.g2.com/survey_responses/service-autopilot-review-5164863)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/service-autopilot-review-5164863) **["Best Service Software on the Market"](https://www.g2.com/survey_responses/service-autopilot-review-5271348)** **Rating:** 4.5/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/service-autopilot-review-5271348) #### What Are G2 Users Discussing About Service Autopilot? - [What does Service Autopilot do?](https://www.g2.com/discussions/what-does-service-autopilot-do) - [How do I create an estimate in service autopilot?](https://www.g2.com/discussions/how-do-i-create-an-estimate-in-service-autopilot) - [Does service autopilot sync with QuickBooks desktop?](https://www.g2.com/discussions/does-service-autopilot-sync-with-quickbooks-desktop) - [How do I use autopilot service?](https://www.g2.com/discussions/how-do-i-use-autopilot-service) ### [Apptivo](https://www.g2.com/products/apptivo/reviews) Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Whether you use Apptivo for a single app, or to manage your entire business, it will deliver incredible value to the entire organization. Our apps cover the complete customer life cycle: **Marketing** - Create targeted lists of contacts, build & deliver email campaigns, and track analytics. **Sales** - Complete CRM capability with robust contact management, sales pipeline, automation, and reporting. **Help Desk** - A powerful ticketing system with email integration, web portal, and time tracking. **Project Management** - Manage project schedules via gantt charts, track time & milestones, and invoice for effort spent. **Field Service** - Work order assignment & dispatching, mobile photo, time, and materials capture, and billing. **Quoting & Billing** - Build professional quotes & email them to your customer with integrated billing & recurring invoice capabilities. **Order Management** - Turn quotes into orders, track inventory & shipments, and bill the customer for your product. **Procurement & Supply Chain** - Manage your vendors, track purchase orders & invoicing, and manage inventory. Apptivo is used by hundreds of thousands of businesses from 193 countries around the world, and can accommodate independent consultants up to billion-dollar enterprises. The flexibility of Apptivo is one of our 3 primary differentiators: **Affordability** , **Flexibility** , and **Capability**. With our entire suite of business apps available for a single price, we offer rich & powerful features across a wide set of apps that offer unparalleled capability for their value, with best-in-class configuration capabilities that make the system flexible for any type of business. **Average Rating:** 4.4/5.0 **Total Reviews:** 217 #### How Do G2 Users Rate Apptivo? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Roles:** 8.1/10 (Category avg: 8.6/10) - **Analytics:** 7.0/10 (Category avg: 8.4/10) - **Location:** 7.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind Apptivo? - **Seller:** [Apptivo](https://www.g2.com/sellers/apptivo) - **Year Founded:** 2009 - **HQ Location:** Fremont, California - **Twitter:** @Apptivo 5,946 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bcad1a66e3b3f952602b0684372473e8d21061c31322b5bfba1d8c924df330cd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F987634%2F&secure%5Burl_type%5D=linkedin_company_website) 223 employees on LinkedIn® - **Phone:** +1 (855) 345-2777 #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 82% Small, 14% Medium #### What Do G2 Reviewers Say About Apptivo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Apptivo's **excellent customer support** , noted for its responsiveness and detailed documentation throughout the implementation process. - Users commend Apptivo's **helpful support** , highlighting its responsiveness and detailed documentation that enhance the user experience. - Users appreciate the **ease of use** of Apptivo, praising its intuitive navigation and fast implementation. - Users value the **high customization ability** of Apptivo, allowing tailored solutions to fit their unique business processes. - Users value the **high customizability** of Apptivo, enabling tailored solutions for diverse business processes and needs. ##### Cons - Users find the **learning curve steep** with Apptivo, particularly with campaign setup and contact database differentiation. - Users find the **missing features** in Apptivo frustrating, lacking essential functionalities across modules and integrations. - Users experience **limited features** with Apptivo, facing inconsistencies and missing functionalities across different apps and platforms. - Users struggle with **integration issues** , facing compatibility problems and inefficiencies in their workflow management with Apptivo. - Users find **improvement needed** in documentation and integration simplicity, hindering efficient workflow across modules. #### What Are Recent G2 Reviews of Apptivo? **["All-in-One CRM Platform with Clean UI, Easy Automation, and Strong Reporting"](https://www.g2.com/survey_responses/apptivo-review-12762853)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/apptivo-review-12762853) **["Work Organization and Activity Tracking Feel More Efficient"](https://www.g2.com/survey_responses/apptivo-review-12889408)** **Rating:** 4.5/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/apptivo-review-12889408) #### What Are G2 Users Discussing About Apptivo? - [What is Apptivo used for?](https://www.g2.com/discussions/what-is-apptivo-used-for) ### [ServiceBox](https://www.g2.com/products/servicebox/reviews) ServiceBox is the leader in Field Service Management. No matter what industry you work in, ServiceBox’s software and app can help you run a more efficient business and increase your bottom line. ServiceBox was originally designed for the Plumbing and Heating (HVAC) industry, but over the years we've grown to become a full feature software for service companies of all industries. This includes electrical contractors, HVAC contractors, plumbing contractors, duct cleaning companies, security companies, water treatment companies, industrial maintenance companies, heavy-duty mechanics, pest control companies, roofing contractors, handyman services, and carpenters. ServiceBox allows these companies to manage their business workflow of Quoting, Work Orders, Scheduling, Maintenance, Invoicing, Payments, Timesheets, and Accounting Integration. WOW YOUR CUSTOMERS Our Customer Information Management Software allows you to create a great customer experience that will increase your repeat business. STREAMLINE YOUR WORKFLOW MANAGEMENT ServiceBox is a powerful cloud-based job management software system designed to streamline and track all processes from the initial quote, through to final invoicing. TIME TRACK WITH EASE Record labour on the go, your field team can simply track their time on the job from their phone or device, and the data flows through to their timesheet. GET PAID FASTER Create quotes and invoices quickly and send them to your customers instantly. You can even sync with your account software QuickBooks, QuickBooks Online, and Sage 50. MAXIMIZE EFFICIENCY Say goodbye to paper-shuffling between teams, wasted admin hours, and time-consuming paper schedules. With ServiceBox you’ll be able to maximize your billable hours, minimize risks such as missed invoices and enhance customer service opportunities. **Average Rating:** 4.9/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate ServiceBox? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Roles:** 9.8/10 (Category avg: 8.6/10) - **Analytics:** 9.5/10 (Category avg: 8.4/10) - **Location:** 7.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind ServiceBox? - **Seller:** [Jobbox Software](https://www.g2.com/sellers/jobbox-software) - **Year Founded:** 2012 - **HQ Location:** Regina, SK - **Twitter:** @getservicebox 77 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2559970bf18fa70ceb8eb1a3c18068f20352b78deb6fd0136f9569383398408&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetservicebox%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Construction - **Company Size:** 100% Small #### What Are Recent G2 Reviews of ServiceBox? **["Seamless client scheduling, work order tracking, quoting and invoicing in one place!"](https://www.g2.com/survey_responses/servicebox-review-4971232)** **Rating:** 5.0/5.0 stars _— Katie S._ [Read full review](https://www.g2.com/survey_responses/servicebox-review-4971232) **["Best software for our business!"](https://www.g2.com/survey_responses/servicebox-review-4972227)** **Rating:** 5.0/5.0 stars _— Tania O._ [Read full review](https://www.g2.com/survey_responses/servicebox-review-4972227) #### What Are G2 Users Discussing About ServiceBox? - [What is ServiceBox used for?](https://www.g2.com/discussions/what-is-servicebox-used-for) ### [Operix](https://www.g2.com/products/operix/reviews) Operix is a field operations platform built to accelerate the businesses of specialty contractors - empowering contractors to quickly and easily complete their projects - at scale. With Operix, contractors can combine field operations with accounting systems and automate the information back to the office. From local shops to multi-state organizations, Operix allows you to manage your resources, jobs and customer experience from a single location. **Average Rating:** 4.8/5.0 **Total Reviews:** 29 #### How Do G2 Users Rate Operix? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Roles:** 8.5/10 (Category avg: 8.6/10) - **Analytics:** 8.2/10 (Category avg: 8.4/10) - **Location:** 8.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Operix? - **Seller:** [Operix](https://www.g2.com/sellers/operix) - **Year Founded:** 2007 - **HQ Location:** Boston, Massachusetts - **Twitter:** @IFSCore 75 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d67d0cf315554db16d3ddf35cf50a5daec5a041ae8e0ca8baf2358f4857ce62c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foperix%2F&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Construction - **Company Size:** 55% Medium, 45% Small #### What Are Recent G2 Reviews of Operix? **["HVAC Service"](https://www.g2.com/survey_responses/operix-review-9355126)** **Rating:** 4.0/5.0 stars _— Chris S._ [Read full review](https://www.g2.com/survey_responses/operix-review-9355126) **["Excellent Mobile Extension of Service Management for Sage 300"](https://www.g2.com/survey_responses/operix-review-9403332)** **Rating:** 4.5/5.0 stars _— Andrew B._ [Read full review](https://www.g2.com/survey_responses/operix-review-9403332) ### [FieldEZ](https://www.g2.com/products/fieldez/reviews) At FieldEZ, we strive to deliver the best in field service management automation technology and consulting. Being at the heart of the Digital Transformation story, FieldEZ drives the bleeding edge in IoT, Mobility, Analytics and Cloud, to bring in tectonic and continuous improvements in the way Field organization and team work, collaborate and engage with its customers. FieldEZ’s cutting-edge digital initiatives benefit numerous businesses across multiple industries to significantly enhance their business value, operational efficiency and customer experience. FieldEZ products and services are used globally by Fortune 100 companies as well as SMEs, across multiple industries including IT & Telecom, Healthcare, BFSI, Oil & Gas, Power & Energy, Consumer Durables, FMCG & Retail, E-Commerce and Manufacturing industries. FieldEZ’s Service Management application provides you and your employees a seamless and hassle-free working experience through online and offline modes. The field service management app is extremely user compatible and offers smooth efficient synchronization of data. The easy-to-use interface of the app and its functionality ensure optimum performance and productivity. FieldEZ’s Service Management App can help you achieve more than 10% of the improved field load factor, 34% of cost-saving on travel, and 46% of improved task assignment efficiency. Features of Fieldez field service management software Easy and intuitive UI – FieldEZ’s field service management software offers an easy-to-use and intuitive user interface that makes the entire process seamless for you and your employees field workers. Scheduling and dispatching – The FSM software allows the service manager to optimize schedules for his service technicians and field crews and then dispatch them to jobs accordingly. Invoicing and billing – The field service management software enables the service technician to effectively carry out payment procedures without any manual errors and complexities. Fleet management – The service manager can easily track the delivery fleet in real-time while also getting access to the individual vehicles’ maintenance and service history. This ensures that vehicles get their proper maintenance in their due-time and reduces the chances of vehicles’ random breakdowns. Asset and inventory management – Through FSM software, you can check and track equipment and inventories in individual vehicles as well as warehouses. Warranty Management – Field service management software provides you with the ability to check for the respective warranties of individual parts equipment, ensuring warranty claims, and more. HRM – The FSM software features, while integrated with workforce management and payroll, make a very effective and productive suite of optimum functionality and efficiency of your business through a single platform. Reporting and Analytics – FSM software offers you the ability to capture business data and insights and enables you to make more informed business decisions by running reports and evaluating analytics. This ensures higher operational efficiency and productivity of your business. **Average Rating:** 4.4/5.0 **Total Reviews:** 69 #### How Do G2 Users Rate FieldEZ? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.5/10 (Category avg: 8.4/10) - **Location:** 8.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind FieldEZ? - **Seller:** [FieldEZ Technologies](https://www.g2.com/sellers/fieldez-technologies) - **Year Founded:** 2011 - **HQ Location:** Bangalore, India - **Twitter:** @FieldEZ 73 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=054088f8953f3e3f6e53ea38d5e6c94010f3c6bdb0651e02fb2c4c550dc216e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2717959%2F&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Medium, 36% Small #### What Do G2 Reviewers Say About FieldEZ? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **responsive customer support** of FieldEZ, enhancing work order scheduling and field service data management. - Users value the **efficient scheduling management** in FieldEZ, praising the excellent training and supportive customer service. - Users commend the **workflow efficiency** of FieldEZ, highlighting excellent training and effective work order scheduling. ##### Cons - Users often experience **sync issues** causing data loss, particularly during connections with poor quality. #### What Are Recent G2 Reviews of FieldEZ? **["Helped in scheduling work orders"](https://www.g2.com/survey_responses/fieldez-review-10878327)** **Rating:** 5.0/5.0 stars _— Priya R._ [Read full review](https://www.g2.com/survey_responses/fieldez-review-10878327) **["Nice support from the team"](https://www.g2.com/survey_responses/fieldez-review-7362444)** **Rating:** 5.0/5.0 stars _— SIVA PRASAD J._ [Read full review](https://www.g2.com/survey_responses/fieldez-review-7362444) #### What Are G2 Users Discussing About FieldEZ? - [Is Field force management is part of sales management function?](https://www.g2.com/discussions/fieldez-is-field-force-management-is-part-of-sales-management-function) - [What is field force management?](https://www.g2.com/discussions/what-is-field-force-management) - [What is Salesforce FSM?](https://www.g2.com/discussions/what-is-salesforce-fsm) - [What is FSM software?](https://www.g2.com/discussions/what-is-fsm-software) ### [ServicePower](https://www.g2.com/products/servicepower/reviews) ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe. **Average Rating:** 4.4/5.0 **Total Reviews:** 17 #### How Do G2 Users Rate ServicePower? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Roles:** 8.1/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind ServicePower? - **Seller:** [ServicePower](https://www.g2.com/sellers/servicepower) - **Year Founded:** 1996 - **HQ Location:** McLean, Virginia - **Twitter:** @ServicePowerPlc 2,803 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f365a1a4abeede2125d63fd61d8f5b0419acc60a45a3ee4e6cbd61a5f4dba09&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F47547%2F&secure%5Burl_type%5D=linkedin_company_website) 220 employees on LinkedIn® - **Ownership:** LSE:SVR.L #### Who Uses This Product? - **Top Industries:** Insurance - **Company Size:** 67% Medium, 39% Large #### What Do G2 Reviewers Say About ServicePower? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of ServicePower, making interactions seamless for service partners and clients. - Users value the **high customizability** of ServicePower, enhancing ease of use and support during changes. - Users value the **high flexibility** of ServicePower, enabling easy customization and effective asset scheduling. - Users appreciate the **comprehensive features** of ServicePower, enhancing efficiency and visibility throughout the service process. - Users appreciate the **ease of use and strong customer support** provided by ServicePower, enhancing customization flexibility. ##### Cons - Users find **improvement needed** in ER changes and interface intuitiveness, impacting overall usability and vendor self-service. - Users find the **performance issues** frustrating, noting slow ER changes and lengthy custom development times. - Users find **customization difficulties** with ServicePower, suggesting it suits organizations with established processes and minimal adaptation needs. - Users often experience **delays** in custom development, impacting overall satisfaction with ServicePower. - Users often face **integration issues** with ServicePower, though they value the support for resolving these challenges. #### What Are Recent G2 Reviews of ServicePower? **["Centralized tool to manage field service"](https://www.g2.com/survey_responses/servicepower-review-11867158)** **Rating:** 4.5/5.0 stars _— Robert A._ [Read full review](https://www.g2.com/survey_responses/servicepower-review-11867158) **["Widely Adopted, But Slow to Evolve"](https://www.g2.com/survey_responses/servicepower-review-11838767)** **Rating:** 4.0/5.0 stars _— Mark P._ [Read full review](https://www.g2.com/survey_responses/servicepower-review-11838767) #### What Are G2 Users Discussing About ServicePower? - [What is ServicePower used for?](https://www.g2.com/discussions/what-is-servicepower-used-for) ### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 332 #### How Do G2 Users Rate Kapture CX? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Roles:** 8.5/10 (Category avg: 8.6/10) - **Analytics:** 8.7/10 (Category avg: 8.4/10) - **Location:** 9.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Kapture CX? - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX 142 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website) 629 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Medium, 29% Small #### What Do G2 Reviewers Say About Kapture CX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. ##### Cons - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **["A smart CX platform that drives better customer-centric decisions."](https://www.g2.com/survey_responses/kapture-cx-review-13174286)** **Rating:** 4.5/5.0 stars _— Daniel E._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13174286) **["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)** **Rating:** 4.5/5.0 stars _— Subhash M._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578) #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### [Contractor+](https://www.g2.com/products/contractor/reviews) Contractor+ is more than just software; it's a comprehensive operating system tailored specifically for home service contractors. At its core, Contractor+ is designed to be the digital backbone of a contracting business, enabling seamless operations and driving growth. Our platform provides an all-encompassing suite of tools that empowers contractors to unify their teams, ensuring everyone is aligned and working efficiently. With Contractor+, impressing clients becomes second nature, thanks to professional and precise estimating capabilities that utilize real-time, localized data for labor, materials, equipment, and assemblies. This ensures that quotes are not only competitive but also accurate, reducing overhead and increasing your margins on every job. But the benefits don't stop there. Our streamlined scheduling and followup reminders ensure that no job or appointment falls through the cracks, while our simplified invoicing system makes billing and payments a breeze. In essence, Contractor+ is more than just another CRM or app for contractors; it's a transformative solution that redefines how contractors operate, save time, and expand their businesses. It's the silent partner every home service contractor needs, offering unparalleled support, insights, and efficiency at every step - at a very fair price that won't break the bank. **Average Rating:** 4.6/5.0 **Total Reviews:** 149 #### How Do G2 Users Rate Contractor+? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Roles:** 9.1/10 (Category avg: 8.6/10) - **Analytics:** 8.6/10 (Category avg: 8.4/10) - **Location:** 8.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind Contractor+? - **Seller:** [Contractor Plus, Inc.](https://www.g2.com/sellers/contractor-plus-inc) - **Year Founded:** 2020 - **HQ Location:** Orlando, US - **Twitter:** @cplusapp 1,840 Twitter followers - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9188600a642432d6fcff872e508283d9b14ca4cccd98aa16aa1c733f62ab513b&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fcontractorplus&secure%5Burl_type%5D=linkedin_company_website) 665 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Construction - **Company Size:** 91% Small #### What Do G2 Reviewers Say About Contractor+? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Contractor+, appreciating its intuitive setup and integrated functionalities for project management. - Users appreciate the **versatile features** of Contractor+, enabling efficient project management and seamless invoicing. - Users find the **easy setup** of Contractor+ to be hassle-free, enhancing overall efficiency and management. - Users love the **easy estimating process** with Contractor+, which simplifies bidding and project management efficiently. - Users appreciate the **professional invoicing feature** of Contractor+, which simplifies payments and enhances business efficiency. ##### Cons - Users find that **integration and pricing improvements** are needed for a smoother transition and overall satisfaction. - Users feel that the **cost of Contractor+** is high, especially for necessary upgrades and additional features. - Users find the **pricing of Contractor+** a bit high and hope for improvements on upgrade costs. - Users find the **learning curve steep** initially, especially with many features, but it improves with practice. - Users express frustration over the **feature limitations** of Contractor+, noting the lack of essential integrations and functionalities. #### What Are Recent G2 Reviews of Contractor+? **["Contractor+ | How Contractor+ is helping our construction service business"](https://www.g2.com/survey_responses/contractor-review-12171797)** **Rating:** 4.5/5.0 stars _— Jon L._ [Read full review](https://www.g2.com/survey_responses/contractor-review-12171797) **["Impressed by the AI Estimate Tool and Time & Mileage Tracking"](https://www.g2.com/survey_responses/contractor-review-13167097)** **Rating:** 4.0/5.0 stars _— Barefoot C._ [Read full review](https://www.g2.com/survey_responses/contractor-review-13167097) ### [Tradiecore](https://www.g2.com/products/tradiecore/reviews) The Tradiecore app is designed to ease the burden of everyday admin for trade businesses. Built exclusively for trades people, Tradiecore is a job management app that allows you to quote, invoice and schedule your jobs on the go. Our powerful yet simple tools make it easy to manage all your admin from the palm of your hand, so you can spend less time on paperwork and more time winning work. Tradiecore takes care of: - Quoting customers - Invoicing customers - Scheduling jobs while on-site. - Managing your trade business on the go - Easy access to your customer contacts - Manage your service based business in an easy to use app - Add and manage your hipages customers in app - Responsive customer support if you have any questions Start a new ‘job’ every time a lead comes in, then create and link all your related paperwork - quotes, invoices, appointments, notes and contact details. If you’re a hipages customer, your successfully accepted leads will automatically be added to your job list. With Tradiecore you can quickly create professional, branded documents straight from your phone. Save your customers’ details to the job, so you can email straight to them in just a few taps. Use statuses to keep track of your progress. If you need to update your customer, you can contact them directly through the app via your preferred method. We're constantly building new features that are designed to increase your productivity and give you more insights into your business. **Average Rating:** 4.4/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Tradiecore? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Roles:** 8.9/10 (Category avg: 8.6/10) - **Analytics:** 7.1/10 (Category avg: 8.4/10) - **Location:** 8.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Tradiecore? - **Seller:** [hipages group](https://www.g2.com/sellers/hipages-group) - **Year Founded:** 2004 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0f5c060e4479fff60ecba011ad341f313400ec5882c4fcf4420678dbddf7914&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhipagesgroup%2F&secure%5Burl_type%5D=linkedin_company_website) 300 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 69% Small, 31% Medium #### What Are Recent G2 Reviews of Tradiecore? **["Simple could-based solution"](https://www.g2.com/survey_responses/tradiecore-review-5128288)** **Rating:** 4.0/5.0 stars _— Verified User in Higher Education_ [Read full review](https://www.g2.com/survey_responses/tradiecore-review-5128288) **["Call of Service - Simple, easy and makes organizing call outs EASY"](https://www.g2.com/survey_responses/tradiecore-review-4928767)** **Rating:** 4.5/5.0 stars _— Verified User in Construction_ [Read full review](https://www.g2.com/survey_responses/tradiecore-review-4928767) #### What Are G2 Users Discussing About Tradiecore? - [What should I look for in a call center software?](https://www.g2.com/discussions/tradiecore-what-should-i-look-for-in-a-call-center-software) - [Which software is used in BPO?](https://www.g2.com/discussions/which-software-is-used-in-bpo) - [What is a service call in software?](https://www.g2.com/discussions/what-is-a-service-call-in-software) - [What are the features of call center?](https://www.g2.com/discussions/what-are-the-features-of-call-center) ### [BidClips](https://www.g2.com/products/bidclips/reviews) BidClips empowers your home services team by giving them an all-in-one platform for easily creating quotes, communicating with customers, tracking sales, and closing deals. And with our automated follow-ups, you’ll generate more sales and keep your customers engaged. Some of the BidClips features: -Widget that integrates with your website allowing customers to immediately input their needs and get the bid process started -Pre-made and customizable bid drafts -Ability for customers to upload photos and videos to give you accurate information -List of service requests organized by status -Automated email and text follow-ups to close more deals -Allow customers to accept, schedule, and make down payments from their device at any time -Messaging tool to communicate directly with customers or internally with your team -Call scripting and service tips to help your sales team collect the right information for the job -BidClips dashboard lets you keep track of your sales performance **Average Rating:** 4.8/5.0 **Total Reviews:** 41 #### How Do G2 Users Rate BidClips? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 8.7/10 (Category avg: 8.6/10) - **Analytics:** 9.3/10 (Category avg: 8.4/10) - **Location:** 8.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind BidClips? - **Seller:** [BidClips](https://www.g2.com/sellers/bidclips) - **Year Founded:** 1984 - **HQ Location:** N/A - **Twitter:** @bidclips 17 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc3fa097ad8d026bdf77afbeb84cc6ea468a2030feefeb61a77b9d87db4ccf3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcountry-glass-mirror-inc&secure%5Burl_type%5D=linkedin_company_website) 29 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Glass, Ceramics & Concrete, Automotive - **Company Size:** 93% Small, 2% Medium #### What Do G2 Reviewers Say About BidClips? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **smooth customer sign-ups** facilitated by BidClips, thanks to excellent support from the team. - Users praise the **exceptional customer support** of BidClips, ensuring smooth operations and effective setups. - Users praise the **product quality** of BidClips, noting seamless operation and smoother customer sign-ups. #### What Are Recent G2 Reviews of BidClips? **["Simple and great way to increase customer acquisition!"](https://www.g2.com/survey_responses/bidclips-review-10752208)** **Rating:** 5.0/5.0 stars _— Verified User in Utilities_ [Read full review](https://www.g2.com/survey_responses/bidclips-review-10752208) **["Get more done!"](https://www.g2.com/survey_responses/bidclips-review-9895149)** **Rating:** 5.0/5.0 stars _— Sandra H._ [Read full review](https://www.g2.com/survey_responses/bidclips-review-9895149) #### What Are G2 Users Discussing About BidClips? - [What is BidClips used for?](https://www.g2.com/discussions/what-is-bidclips-used-for) - 2 comments, 1 upvote ### [Remote Eye](https://www.g2.com/products/remote-eye/reviews) Wideum is a remote service technology company, innovating in applications for smartphones, tablets and smart glasses. Our proprietary software allows users to execute difficult tasks and operation maintenance with remote assistance thanks to information sharing between field service operators and support departments. Remote Eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require more specialized external knowledge. Remote Eye is specially designed for Smart Glasses, hands-free devices that allow the operator to complete the freedom to move. It is also available on Android and iOS mobile phones. For more information visit www.wideum.com **Average Rating:** 4.7/5.0 **Total Reviews:** 30 #### How Do G2 Users Rate Remote Eye? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Roles:** 9.1/10 (Category avg: 8.6/10) - **Analytics:** 9.4/10 (Category avg: 8.4/10) - **Location:** 9.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Remote Eye? - **Seller:** [Wideum](https://www.g2.com/sellers/wideum) - **Year Founded:** 2017 - **HQ Location:** Barcelona, ES - **Twitter:** @wideumofficial 37 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f29326a822b5ded5a6b002c012447d5af3f7b0c0355ee719388995536b69bd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwideum%2F%3ForiginalSubdomain%3Des&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 39% Small, 33% Large #### What Do G2 Reviewers Say About Remote Eye? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **cost efficiency** of Remote Eye, benefiting from affordable subscription options and streamlined operations. - Users value the **ease of use** with Remote Eye, enjoying seamless integration and simple report management. - Users value the **simplicity of integration** with other tools, enhancing their workflow and efficiency. - Users value the **simplicity of integrations** with other tools, enhancing their workflow and productivity. - Users enjoy the **simplicity of reviewing remote reports** , making data management and outsourcing more efficient. #### What Are Recent G2 Reviews of Remote Eye? **["Revolutionized Tactics of Handling Remote Operations"](https://www.g2.com/survey_responses/remote-eye-review-10259411)** **Rating:** 4.5/5.0 stars _— Aditya N._ [Read full review](https://www.g2.com/survey_responses/remote-eye-review-10259411) **["Great Digitization and High Profesionalism"](https://www.g2.com/survey_responses/remote-eye-review-9932608)** **Rating:** 5.0/5.0 stars _— JT. M._ [Read full review](https://www.g2.com/survey_responses/remote-eye-review-9932608) ### [NuovoTeam](https://www.g2.com/products/nuovoteam/reviews) NuovoTeam is an all-in-one employee app that helps organizations track and monitor their non-desk workers and field force. NuovoTeam facilitates employee productivity tracking, chat communication, walkie talkie (Push to Talk) and collaboration across your workforce. Monitor employee location, employee work hours with clock-in, clock-out, track work status and assign tasks, enable organization-wide unified contact management and make way for communication with VoIP calling, instant messaging, video calling and group chats. NuovoTeam Newsfeed and broadcast messaging can also be effectively used for HR and crisis communication. NuovoTeam is ideal for organizations for Non-Desk Workers and Frontline Workers across Logistics & Transport, Healthcare, Construction, Manufacturing, Remote Teams, First Responders and Oil & Gas Industry. NuovoTeam is available for Android and iOS. **Average Rating:** 4.5/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate NuovoTeam? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Roles:** 9.4/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.4/10) - **Location:** 9.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind NuovoTeam? - **Seller:** [ProMobi Technologies](https://www.g2.com/sellers/promobi-technologies) - **Year Founded:** 2014 - **HQ Location:** Pune - **Twitter:** @scalefusion 5,101 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8084e27398953d594206cbe593705f958d76e5c1fa627872888dd73de4dd803&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fscalefusion%2F&secure%5Burl_type%5D=linkedin_company_website) 134 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 49% Small, 43% Medium #### What Do G2 Reviewers Say About NuovoTeam? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **instant and clear voice communication** that empowers frontline workers and enhances team collaboration. ##### Cons - Users find the **limited options for device compatibility** frustrating, especially for rugged devices commonly used in the field. - Users find the **mobile limitations** of NuovoTeam problematic, especially for rugged devices essential for their work. #### What Are Recent G2 Reviews of NuovoTeam? **["NuovoTeam Insight"](https://www.g2.com/survey_responses/nuovoteam-review-7681843)** **Rating:** 5.0/5.0 stars _— Brian S._ [Read full review](https://www.g2.com/survey_responses/nuovoteam-review-7681843) **["Excellent app for field communication!"](https://www.g2.com/survey_responses/nuovoteam-review-7373243)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/nuovoteam-review-7373243) #### What Are G2 Users Discussing About NuovoTeam? - [What is NuovoTeam used for?](https://www.g2.com/discussions/what-is-nuovoteam-used-for) - [‹ Prev‹ Prev](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [1](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score#product-list) - [2](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=4#product-list) - 5 - [6](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=6#product-list) - [7](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=7#product-list) - [8](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=8#product-list) - [9](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=9#product-list) - … - [56](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=56#product-list) - [57](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=57#product-list) - [Next ›Next ›](/categories/field-service-management?open_modal_url=%2Fproducts%2Fwecazza%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffield-service-management%26source%3Dcategory&order=g2_score&page=6#product-list) Spotlight Categories [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) [Purchasing Software](https://www.g2.com/categories/purchasing-software) [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) [Digital Signage Software](https://www.g2.com/categories/digital-signage) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Field Service Management Themes](/categories/field-service-management/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid. Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job. Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs. To qualify for inclusion in the Field Service Management (FSM) category, a product must: - Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers - Include functionality to help managers prioritize field work and optimize the resources allocated to each job - Provide information to field workers on their tasks and how to achieve them - Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers Show More * * * ## How Do You Choose the Right Field Service Management Software? ### What You Should Know About Field Service Management Software ### What is Field Service Management Software? Field service management (FSM) software helps businesses manage all the resources that go into the process of FSM. Field service refers to any service delivered away from company property or offsite. These services typically involve dispatching workers or employees to specific client locations to install, repair, or maintain equipment or systems. FSM software enables companies to easily supervise such off-site employee activities monitoring, keeping transparency into every operation, vehicle tracking, and integration with other business systems. That supervision promise now comes with a deadline attached. Reviewers on G2 increasingly judge these tools by how fast setup turns into savings, and buyers ask vendors to show field service management software ROI in the first 3 months and deployment plans to match. Contractor reviews describe estimate and proposal tools alone paying for the investment, and accounting integrations making returns arrive quicker than expected. Based on G2 reviews, administrators, everyday users, and consultants evaluate field service management software by comparing how much of their workflow consolidates into one system, how heavy setup and the learning curve run, and how add-on pricing grows after purchase. #### What Types of Field Service Management Software Exist? **Cloud-based FSM** Cloud-based field service management solutions store data remotely, allowing access by multiple users at a given time. Cloud storage also prevents data loss due to malfunctioning computers or devices, which is beneficial to businesses with a large number of technicians in the field. Many cloud-based products are also priced on a monthly subscription model. **On-premises FSM** On-premise field service management solutions are more customizable and sometimes offer simpler integrations with already established systems. These products are often cheaper because they are one-time purchases. This can be a good choice for businesses where customizations are needed to meet business processes. ### What are the Common Features of Field Service Management Software? - **Work order management:** FSM software allows field service managers to manage all work order history in an easy-to-read dashboard. Work order management also helps field service workers place service requests and monitor real-time status updates. This makes repair and maintenance more efficient within the field. - **Scheduling:** FSM software offers scheduling features to help with project and employee management. Businesses can schedule routes and work schedules for field service workers months in advance so they can see their work ahead of time and make necessary arrangements in their schedules. - **Dispatching:** FSM software helps with the logistics of planning routes, choosing the right facilities, and ensuring that assets are used optimally. Dispatching features can help workers in the trucking industry find optimal driving routes that have less traffic, which can help them complete their tasks. - **Invoicing:** FSM software offers invoicing features that help manage field service sales transactions. This feature includes immediate invoicing directly from the field technician who completed the work, thus achieving a more streamlined, quicker payment cycle. - **Mobile apps:** Mobile apps help managers oversee field services on the go. Field service managers can monitor their workers, dispatch fleets, and schedule work for employees while they are traveling from site to site. - **Quote estimates:** Quote estimator features help prospective clients get a price estimate to help them with the decision to move forward with the service. Once a business sends out an estimate to a client, they have the option to accept or decline. If the client accepts within the quote estimator, businesses can start making the necessary arrangements to begin fieldwork. ### What are the Benefits of Field Service Management Software? Field service management solutions can make a business more agile and efficient. This software provides features that dispatch technicians, schedule workers, track employee location, and access work, all via a mobile app which can vastly improve time management. Companies can also set key performance indicators that can help teams track and manage annual goals. **Increased efficiency and productivity:** FSM software helps optimize employee work schedules and service routes, track how and where assets and inventory are being used, report on productivity, and automate billing and customer interactions. This solution has totally replaced the traditional and manual system of keeping track of such data, thereby boosting both operational efficiency and employee productivity. **Error reduction:** FSM software helps collect, track, and analyze crucial data (like job completion times, expenses, and field notes), reducing the likeliness of errors in scheduling, completing, and billing work. These improvements can streamline the business’s operations and improve customer satisfaction. **Meeting customer expectations:** FSM software provides customer portals with easy online booking, automated notifications, reports, and invoicing, and more capability around customer-friendly features like consumer financing and recurring service plans. **Optimal employee experience:** Relieved of administrative burdens, field workers can easily access essential resources, communicate effectively, receive schedules, and updates in one centralized place. ### Who Uses Field Service Management Software? Field service management software is used by anyone working in field services—offsite or client location activities—such as installations, repairs, and services of equipment or systems. These include businesses that provide services in the fields of HVAC, property maintenance, healthcare, cable, telecommunications, and heavy engineering. FSM software helps streamline the day-to-day operations of fieldwork by improving communication between the onsite and offsite locations that field service workers must shift between. In a field service such as construction, for example, a manager can deploy his workers into an offsite location and then track and manage his workers during the day using FSM software. ### What’s the best field service management software for small businesses? For small businesses aiming to streamline operations, enhance customer service, and manage field teams efficiently, [leading small business field service management platforms](https://www.g2.com/categories/field-service-management/small-business) include: - [Connecteam](https://www.g2.com/products/connecteam/reviews) offers a mobile-first workforce management solution tailored for deskless teams. It provides features such as scheduling, time tracking, task management, and communication tools, making it ideal for small businesses seeking an all-in-one platform. - [Jobber](https://www.g2.com/products/jobber/reviews) is designed for home service businesses. It offers tools for scheduling, invoicing, client management, and payment processing. Its user-friendly interface and affordability make it a top choice for small enterprises. - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) provides a comprehensive solution for home service professionals, including features like online booking, dispatching, invoicing, and payment processing. It's known for its ease of use and robust functionality. ### What are the popular field management tools for medium-sized businesses? For medium-sized businesses aiming to optimize field operations and improve service delivery, leading field management tools include: - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) is a comprehensive platform designed for home and commercial service businesses. It offers features like dispatching, CRM, reporting, and marketing automation, making it suitable for growing companies. - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) provides asset-centric field service management solutions, including work order management, inventory tracking, and analytics. It's ideal for medium-sized businesses seeking to enhance operational efficiency. - [Salesforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) integrates seamlessly with Salesforce CRM, offering tools for scheduling, dispatching, and real-time communication. It's a robust solution for medium-sized enterprises looking to unify their service operations. ### Software Related to Field Service Management Software - [Accounting software](https://www.g2.com/categories/accounting) **:** Field service management software often integrates with accounting software to streamline payment cycles. This usually includes invoicing payments, automating accounts payable, and giving quote estimates. - [CRM software](https://www.g2.com/categories/crm) **:** FSM software can integrate with CRM software for field managers to manage customer relationships. This can help field managers maintain relationships with recurring clients and gain leads on new clients that are in need of fieldwork. - [ERP software](https://www.g2.com/categories/erp) **:** FSM software can integrate with ERP software for optimization of field service operations. It is important for a business to essentially connect between all the various departments. Successful project management is possible only with better resource planning. - [Product lifecycle management (PLM) software](https://www.g2.com/categories/plm) **:** PLM software helps field service managers manage data during the development of a product from inception through the manufacturing, servicing, and disposal processes. Having PLM software integrated with field service management solution can help improve equipment development as well as maintenance. - [GIS software](https://www.g2.com/categories/gis) **:** GIS software usually focuses on gathering, analyzing, and displaying geographical data to manage business operations. This can help field service managers by tracking the location of fleets and locating where field workers are in real time. It can also help field managers find the next location workers need to head to. If a project location changes, workers will be notified immediately so they can make the necessary changes. - [Fleet management software](https://www.g2.com/categories/fleet-management) **:** Fleet management software helps field service businesses monitor, track, and create detailed performance reports on vehicle fleets. ### Challenges with Field Service Management Software **Duplicate entries:** An issue that might arise from using FSM software is duplicate entries. Since field workers tend to write field reports manually, this can be tedious if they have to transfer them into the FSM software as well. This leads to wasted time and extra paperwork. **Lack of in-person communication:** Managing field workers through FSM software can leave no time for actual face-to-face communication. While field managers might feel as if they are managing their workers effectively through the cloud, it might lead to communication problems that would not arise if the problem was addressed in person. Businesses implementing FSM software must ensure to provide adequate time to address important issues in person. ### Which Companies Should Buy Field Service Management Software? **Mobile, healthcare, and real estate:** Industries such as mobile, healthcare, and real estate can use FSM software as they might use field service principles and tools in their work. **Businesses with full-time employees and contractors:** Industries with full-time employees and independent contractors working side by side might require tools that can provide access and permissions based on the worker’s role. ### How to Buy Field Service Management Software Different companies have different needs and objectives, so when looking for FSM software, there will be a number of factors to consider to find the best solution. #### Requirements Gathering (RFI/RFP) for Field Service Management Software The primary goal when making a purchase decision for FSM software is to pick a software that is well aligned with the business’s desire and budget. For improving field service staff performance and allowing managers to easily monitor and improve team’s performance, the company may require a product that can capture even minute information from start of the process to completion of task. Another key factor when requirement gathering for FSM software is to ensure it supports a company's future upgrade plans. It is a good practice to check with the software vendor if the FSM software can support the buyer in the long term as well. Some important questions to ask when deciding on the field service management journey are: - What information can be captured in FSM software? - How accurate and real time can the information be captured? - Can the software provide real-time recommendations of asset availability? - Will the FSM software be used for legacy data centers or brand new ones? - Is the solution scalable to meet future requirements? - Does the FSM solution provide a high level of security? Answering these questions will help to define the scope of requirements for FSM software. **Create a long list** Once the customer has decided that they require FSM software to oversee their data center operations, the next step would be to make a long list of the best options that are presently available in the market. Long lists help eliminate software that does not provide critical functionality, thereby reducing the list to be more compact and precise. **Create a short list** Once the list has been narrowed down, the customer can begin to compare different features and offerings of the FSM software as per the company’s needs. Pricing decisions are also taken to ensure that the software selected fits the IT budget. A highly efficient method of comparing various FSM software would be to opt for technology review platforms such as g2.com, which provide unbiased reviews and also provide different perspectives on the benefits or issues with various FSM software, and hear what other users have to say. **Conduct demos** Once the list has been further narrowed down, customers can then opt to check if the FSM software vendors are providing a live demo, or a free trial version (with limited functionality). FSM software is a significant commitment in terms of time and cost, and therefore making the right choice is critical for the customer. Customers can use the trial versions before finally committing to the purchase decision. #### Selection of Field Service Management Software **Choose a selection team** Choosing the right team to work together on choosing the FSM software is a critical part of the process. This team will be in charge of identifying pain points to finally overseeing the entire implementation of FSM software. ### What Does Field Service Management Software Cost? Field service management software can be a worthwhile investment for many businesses that handle a large volume of work orders. Subscription pricing, usually linked to the number of organizational users, is the most common pricing structure. Generally, subscription-based offerings have costs that start at $30–$50 per month for a single user and then increase by around $20–$30 per additional user per month for the most basic plans. Advanced tools and integrations typically require higher-priced subscription tiers that start at $100 or more per month. ### Field Service Management Software Trends **Automation:** FSM software is automating more and more tedious tasks. Most of the automation applies to backend operations such as scheduling, dispatch management, contract, SLA and warranty management, and inventory management. The trend of automating these tedious tasks will help with streamlining the operational process. **Predictive maintenance:** A major trend in field service management is predicting when repairs will need to be made. Lots of field service managers are connecting their field service tools with [IoT management software](https://www.g2.com/categories/iot-management). This helps them actively monitor equipment health and set up predetermined measures to prevent potential damage. Some IoT tools can even simulate normal device behavior which lets them compare against the current device’s health. This way they can see if field devices are in the best possible condition. ### Field Service Management Software FAQs #### Most Popular FAQs **Which field service management software has the best reviews?** Across G2's field service management category, these platforms pair strong satisfaction scores with substantial review bases: - [Jobber](https://www.g2.com/products/jobber) : 4.6 stars across 516 reviews, with reviewers citing one-day onboarding, on-site signing and payment, and a marketing suite that generates leads. - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse) : 4.7 stars across 370 reviews, praised for consolidating scheduling, dispatch, and invoicing with named support reps who answer fast. - [ServiceTitan](https://www.g2.com/products/servicetitan) : 4.5 stars across 374 reviews, the operational backbone for HVAC and trades companies, with routing that cuts drive time. - [Connecteam](https://www.g2.com/products/connecteam) : 4.6 stars across 3,505 reviews, a mobile-first workforce app whose time clock alone saves reviewers real payroll money. Two honesty notes: [Zapium](https://www.g2.com/products/zapium) holds a perfect 5.0 on 159 reviews and [Zuper](https://www.g2.com/products/zuper) a 4.7 on 152, both far smaller bases than the leaders, so weigh score against sample size. And Connecteam spans many G2 categories beyond field service, so read the reviews tagged to this category specifically when comparing. **What is the best HVAC field service management software?** Based on the past year's reviews, four platforms lead for HVAC, with the choice coming down to cost structure: - [ServiceTitan](https://www.g2.com/products/servicetitan): Reviews call it the backbone that keeps an HVAC business running, with real-time dispatch, on-site invoicing before leaving the home, and inventory tracking that prevents mid-job parts surprises, though the same reviews note it gets expensive once pro add-ons stack up. - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse): HVAC reviewers who moved from other field service tools report smooth switches and say the proposal tools already paid for the software. - [Simpro](https://www.g2.com/products/simpro): Serves HVAC among its core trades, per the vendor, with reviewers in adjacent trades confirming strong quoting-to-invoicing flow with QuickBooks and MYOB links. - [Jobber](https://www.g2.com/products/jobber): Counts HVAC among its 200,000-plus service pros, per the vendor. The deciding review theme is cost structure: Flat and predictable at the Jobber and FieldPulse end, powerful but add-on-heavy at the ServiceTitan end. **Which field service software has the best customer support?** Three platforms earn the strongest customer support reviews in the past year, and customers name names: - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse): Reviewers repeatedly credit individual reps for fast, followed-through answers, from onboarding through daily use. - [Simpro](https://www.g2.com/products/simpro): Users call the tech help team knowledgeable and responsive, backed by detailed release notes and a comprehensive technical guide. - [Workiz](https://www.g2.com/products/workiz): Reviewers say the team responds quickly to bug reports and visibly builds customer forum feedback into updates. Experiences vary elsewhere: Some mid-market [ServiceTitan](https://www.g2.com/products/servicetitan) reviews describe email-only support with long waits, including after a data migration that went wrong, and [Zuper](https://www.g2.com/products/zuper) reviews describe the implementation team as less helpful than expected during a rollout that ran long, so file a real support ticket during the trial and time the answer. **How long does field service management software take to implement?** Anywhere from one day to several months, depending on the tool class. This question reflects a dominant pattern across search results for this category rather than a single source. - **Days** : Companies switching to Jobber describe completing onboarding in a single day, and Connecteam construction crews go from hesitant to fluent in about a week. - **Weeks** : The middle is structured onboarding, where FieldPulse reviewers credit its guided process for keeping new team members consistent. - **Months** : The longer timelines belong to the platforms, where [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service) reviewers say autonomous scheduling needs near-complete data and sometimes a dedicated specialist, [Zuper](https://www.g2.com/products/zuper) reviews include implementation running longer than the sales process suggested, and [ServiceTitan](https://www.g2.com/products/servicetitan) reviews describe setup still absorbing time well after go-live. Ask every vendor for the median days-to-first-invoice for customers your size, in writing. **What are the best field service management platforms for non-IT teams?** Most field service software users are tradespeople, not technologists, and the fastest adoption stories in the past year come from the trades-focused tools: - [Workiz](https://www.g2.com/products/workiz): Administrators say every employee picks it up quickly in training, with a simple interface that lets admins switch features on and off. - [Connecteam](https://www.g2.com/products/connecteam): Construction teams describe being hesitant to learn a new platform and coming around within about a week. - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews): Reviewers say the guys in the field find it very simple, helped by color-coded scheduling. - [Jobber](https://www.g2.com/products/jobber/reviews): Crews sign, bill, and take payment on-site without office help. The contrast sits at the platform end of the category, where all five [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) reviewers in the window say setup and configuration need technical expertise and [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) users describe needing a dedicated specialist to tune scheduling: For a non-IT team, have your least technical technician run one real job end-to-end on a trial before anyone signs. **Can field service management software deliver ROI with minimal customization?** Yes, in one half of the category; the other half prices its return in configuration time. The minimal-customization wins cluster in the trades tools: - **Jobber** : Companies switching from another platform describe completing onboarding in a single day, and solo electrician reviewers describe starting small and growing into it without changing systems. - **FieldPulse** : Reviews say the estimate and proposal tools alone already paid for the investment. - **Simpro** : Reviews report ROI arriving quicker than expected once the accounting link was live. On the platform side, returns take longer to configure, with [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) reviewers saying it needs near-complete territory and skills data before the AI dispatches sensibly and [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) reviews noting setup was not easy and still absorbs time, with paid add-ons stacking on top: Match the tool class to your appetite for configuration first; only then compare features. #### Small Business FAQs **What is the most affordable field service management software for small businesses?** Sticker prices in this category start around $30 to $50 per user monthly, but the past year's reviews show affordability is decided by what stacks on top; compare options across the [small business field service management](https://www.g2.com/categories/field-service-management/small-business) segment with that lens: - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse) : Small trades reviewers describe fair pricing alongside the consolidation that removed other tools. - [Jobber](https://www.g2.com/products/jobber) : Solo electrician reviewers call it structured to start small and grow into, though expense tracking sits behind a paid upgrade they feel should be standard. - [Connecteam](https://www.g2.com/products/connecteam) : Reviews credit the time clock with real payroll savings by ending invoiced-hours guesswork. Two cost notes from reviews: [Workiz](https://www.g2.com/products/workiz) users cite roughly $100 per technician, per-minute phone billing, and new features that arrive with added costs, and [ServiceTitan](https://www.g2.com/products/servicetitan) reviews mention promotional pricing that changed partway through a contract. Price the add-ons you will actually need, not the base plan. **Which field service management software is the most user-friendly?** Workiz, Jobber, FieldPulse, and Connecteam draw the strongest ease-of-use reviews in the past year. - [Workiz](https://www.g2.com/products/workiz): Admins say every employee picks it up quickly, with a simple interface where features toggle on and off. - [Jobber](https://www.g2.com/products/jobber): Reviewers call it easy in both the office and the field, down to on-site signatures and payment. - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse): Field crews describe it as very simple, helped by color-coded scheduling. - [Connecteam](https://www.g2.com/products/connecteam): Teams reached fluency in about a week on an intuitive dashboard. Views differ inside the same products, with some Workiz reviewers finding it harder to work with than the majority describe and [Simpro](https://www.g2.com/products/simpro) users noting its depth takes training before it clicks: User-friendly is a distribution, not a verdict, so read the low-star reviews for the product you like most. **Which field service management software works best with QuickBooks?** Simpro and Workiz have the most specific QuickBooks review evidence from the past year, with [Jobber](https://www.g2.com/products/jobber) and [Housecall Pro](https://www.g2.com/products/housecall-pro) also listing connections per the vendor: - [Simpro](https://www.g2.com/products/simpro): Integrates directly with QuickBooks for AR, AP, and payment matching, per its reviewers, though reviews from teams moving off QuickBooks Desktop describe a steep migration curve and a manual accounting link they wish ran on a timer. - [Workiz](https://www.g2.com/products/workiz): Syncs with QuickBooks Online, and reviewers confirm it works while flagging one live bug: Reopening a completed job can create duplicate invoices in the QuickBooks backend. Whichever you shortlist, test the failure paths during trial: A reopened job, a partial payment, and an edited invoice will tell you more than a clean demo sync will. #### Enterprise FAQs **What is the best-rated field service management software for enterprises?** Whether buyers ask for the best rating or the most trusted field service management software according to enterprise user reviews, the enterprise review base points to the same three platforms. Enterprise reviewers wrote 147 of the 917 field-service-tagged reviews G2 collected across leading products in this category in the past year, so pilots will tell you more than ratings at this segment; compare the segment directly on the [enterprise field service management](https://www.g2.com/categories/field-service-management/enterprise) page. - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews): Enterprise users in healthcare and IT services praise the Go mobile app's steady improvement and a low-code setup where service workflows are built by drag and drop rather than code. - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews): Reviewers trust its dynamic scheduling by skills, availability, and location, and note it holds up across multiple locations. - [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews): Stands out for autonomous dispatch that checks parts and books the right technician unprompted, alongside IoT-driven predictive work orders. Each carries its own flag in the same review base, with ServiceMax users reporting slow auto-sync that pushes technicians to manual syncs, every ServiceNow reviewer in the window flagging a learning curve, and Agentforce drawing cost notes plus its dependence on clean territory and skills data. [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud), [IFS Cloud](https://www.g2.com/products/ifs-cloud), and [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service) also compete here, per the vendors, though little fresh review evidence surfaced for them in the window: Read enterprise-filtered low-star reviews before shortlisting, and ask each vendor for a reference running a fleet your size. **What should enterprises evaluate in field service management platforms?** Based on recent G2 reviews, enterprises should evaluate the following in field service management platforms: - **Low-connectivity mobile behavior** : [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service) reviewers report the app slowing in basements and remote sites, and [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management) users flag the same weak-signal gap. - **Data readiness** : Agentforce's AI dispatch makes poor assignments without well-mapped territories and skills, and ServiceNow admins stress that unclean inputs produce unreliable outputs. - **Sync behavior** : [ServiceMax](https://www.g2.com/products/ptc-servicemax) technicians fall back to manual syncs when auto-sync lags. - **Implementation ownership** : A [Zuper](https://www.g2.com/products/zuper) rollout ran past the promised timeline, and [ServiceTitan](https://www.g2.com/products/servicetitan) reviews include a data migration that lost and duplicated records, followed by slow email-only support. - **Cost trajectory** : Pro-product add-ons and promotional pricing that changed mid-contract both surfaced in reviews this year. Rank these five by your exposure, and put the answers in the contract rather than the deck. **Which enterprise field service management platforms deliver performance and stability?** At enterprise scale, the performance and stability questions get sharper because reviewers answer them from the field, not the office: - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews): Teams running it for years report reliable performance under many simultaneous users and describe it scaling cleanly across locations, though users flag a low-signal weakness plus performance dips under heavy data and deep customization. - [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews): Reviewers report the mobile app turning slow in low-connectivity spots like basements and remote sites. - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews): Reviewers describe auto-sync lag that pushes technicians to manual syncs, with enterprise reviews noting performance issues and downtime despite the underlying platform's reputation. Stability at a desk does not guarantee stability in a crawl space: Before contracting, pilot each finalist's mobile app at your worst-coverage sites and time a full work-order cycle there. **How do field service management platforms handle integration with enterprise systems?** Integration promises get tested, and reviews from the past year separate connections that work from connections that were sold. - [Simpro](https://www.g2.com/products/simpro): Reviews credit the MYOB accounting integration with making ROI arrive quicker than expected, and describe running it directly into QuickBooks for AR, AP, and payment matching. - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews): Reviewers sync updates through Microsoft Teams and Outlook and connect it to other internal modules. - [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews): Developers pull IoT sensor data in to generate predictive work orders. - [Zuper](https://www.g2.com/products/zuper/reviews): Reviews offer the other side, where the HubSpot connection earns praise, but some reviewers describe the QuickBooks integration as a struggle and features presented during the sale that did not work as expected. **Note** : Some [Workiz](https://www.g2.com/products/workiz/reviews) users mention a bug where reopening a finished job creates duplicate invoices in the QuickBooks backend: During trial, run a sandboxed test against your live ERP or accounting system, including the edge cases like reopened jobs and mid-cycle edits.