ServiceBox Reviews & Product Details

I am the service dispatcher for One Degree. I like the seamless system for tracking all work done on each piece of equipment and easily reference previous work and recommended work for each job site and piece of equipment within the job site. I also like the way the schedule is easy to manage from one screen for the entire company. I can see at a glance how each technician's schedule is looking for upcoming days and am able to easily add recurring events. Review collected by and hosted on G2.com.

The part I dislike MOST about Service Box is that the browser's back buttons don't work. If you are in a work order or quote and want to go back to the previous page, you have to click back to the main page for the company then select the tab you want to go to, then scroll down and find the quote or work order I need to reference, even if it was the last page I was working on. Review collected by and hosted on G2.com.

ServiceBox has saved us countless hours in data input and the fact that it syncs to our accounting program makes it invaluable! Review collected by and hosted on G2.com.

The only thing we would change is the size of the pictures so that we can send out more to our customers. Review collected by and hosted on G2.com.

Finally, we see a solution to getting rid of paperwork orders... Gone now are the days of crumbled, coffee-stained, incompleted, or heaven forbid completed missing records of the work and materials our technicians complete on job sites.

We track their GPS tokens, ensuring they are where they say they are (and can even calculate their average speed between jobs)

We know what materials they used, and with clock-in / clock-out, the labor costs associated with each service call, and the best part is that our service techs are doing all the data entry making invoicing half the job it used to be! Especially as ServiceBox integrates with our QB accounting software!

Customer signatures on Work orders even transfer to invoices for work completed, so there is never a question if the job was completed. From a branding perspective, digital tablets that customers sign elevate us from other contractors who are stuck in the stone age of projects and contract management.

Checklists and notes for specific equipment we routinely work on are instantly available, so all the relevant documents and preventative maintenance and service history are available at their fingertips!

ServiceBox has made us more efficient, more organized, and ultimately more Profitable... We will NEVER go back to expensive consumable carbon-copy work orders again!!! Review collected by and hosted on G2.com.

Initial set-up was a very large task, and it took the better part of the first year to integrate the new system fully and fine-tune it to our business operations. However, the team helped us on an ongoing and as-needed basis. Review collected by and hosted on G2.com.

I LOVE THAT I CAN DO THE INVOICING AT THE SAME TIME AS CHECKING THE TIME CARDS. AND SINCE THE GUYS NOW DO THE WORK ORDERS WHILE ON THE JOB SITE, INVOICING THE CUSTOMER IS SO MUCH FASTER. NOW IT ONLY TAKES ME 1 DAY TO GET THE INVOICING DONE WHERE IT USED TO TAKE ME 2 MONTHS SOMETIMES.

ANOTHER THING THAT I LIKE IS THE PRICE. I HAVE CONSULTED WITH A FEW COMPANY'S AND SERVICEBOX WAS CHEAPER BY TENS OF THOUSANDS OF DOLLARS FOR PRETTY MUCH THE SAME SERVICES. Review collected by and hosted on G2.com.

THERE IS NOT MUCH THAT I DO NOT LIKE ABOUT SERVICEBOX. I WOULD LIKE TO BE ABLE TO SYNC THE TIME CARDS OVER TO SIMPLY ACCOUNTING, BUT SIMPLY DOESN'T ALLOW IT. ALSO, FOR SOME REASON, WHEN DOING A REFUND OR CREDIT, IT SYNC'S OVER TO SIMPLY AS A DEPOSIT AND NOT A CREDIT. BUT THAT'S NOT A BIG DEAL. I JUST DO IT IN SIMPLY INSTEAD OF SERVICEBOX. Review collected by and hosted on G2.com.

It saves a lot of administration time helping me focus on core business. The GUI is very easy to understand and quickly learn. Our field staff find it easy to use as well. The launch of their recent app is great, customer support is very responsive and helpful. The development team continually updates and adds new features to the platform, and does a great job notifying us users of such, and they release great informative notes about each update so learning about them is seamless. The pricing is very reasonable and if you're interested, one of their team members will come out to your office to go through a demo and presentation and answer all your questions. They also spend time helping set up your business in the system, so it is tailored to your exact business needs. Transitioning our old customer database from excel to service box was seamless and the entire migration process was very simple, quick, and did not require any of my time to set it up. Review collected by and hosted on G2.com.

Nothing comes to mind, it is very easy to use. Review collected by and hosted on G2.com.

Service box keeps me organized and quickly allows me to serve my clients and team members. As well, our parent company uses a very expensive enterprise solution, exporting client databases really helped them integrate. Review collected by and hosted on G2.com.

We did have an issue with the database not using the job site address for the map link funtion. We reported this and the issue was resolved. So, we really don't have any dislikes anymore. Review collected by and hosted on G2.com.

I enjoy the versatility of the software, and how the system develops as the users require different items built in. Staying on top of customers needs, while providing a stable subscription fee is paramount.

I like the organization abilities as long as you stay consistent with yourself in how you operate/manage service box as the end user. Review collected by and hosted on G2.com.

I don't like how when we go to add many, (8+) photo attachments to an invoice, or work order, the software will stay stuck in the 'emailing' function - at times, for certain jobs, I require the ability to upload much more, and I am currently using drop box as this is an absolute bottleneck for my needs.

I do not like how there isn't an option to strictly submit paid receipts after manually entering a payment. (I understand you can resend the invoice, but it looks alarming for customers when it says "invoice" and not "receipt".

I do not like how we are not able to strictly on the fly create an invoice. As a one man shop, looking to scale up in the future, this is a necessity for now, and yet not later. Review collected by and hosted on G2.com.

Customizable Maintenance checklists, reporting features, simplicity, reporting, customer support... Review collected by and hosted on G2.com.

Field techs have mentioned that the phone app can be a little slow and freezes periodically Review collected by and hosted on G2.com.

It is easy to use, keeps us organized, and is very reliable. I also very much appreciate how fast someone gets back to me when there is an issue. Review collected by and hosted on G2.com.

I'm not too fond of when I am deleting work orders that after I have deleted it scrolls to the top, but I believe there is a fix in for that. Review collected by and hosted on G2.com.

The ability to operate on a very large scale efficiently and effectively utilizing the advanced features ServiceBox offers that most other systems don't even have, or aren't as streamlined as ServiceBox makes it. Review collected by and hosted on G2.com.

When using the mobile app, it loads a page I don't use - I then have to wait to load the main page I use - every time I open the app after my phone loads a new website on Google. Review collected by and hosted on G2.com.