# Best Employee Monitoring Software - Page 9

## How Many Employee Monitoring Software Products Does G2 Track?

**Total Products under this Category:** 159

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** XNSPY (+1.09%) - Among all products in this category, XNSPY recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Employee Monitoring Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 10,200+ Authentic Reviews
- 159+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Employee Monitoring Software
 ![G2 Grid® for Employee Monitoring Software plotting products by satisfaction and market presence](https://www.g2.com/categories/employee-monitoring-software/grids.png?focus%5B%5D=5349&focus%5B%5D=141992&focus%5B%5D=37386&focus%5B%5D=3842&focus%5B%5D=19239&focus%5B%5D=151177&focus%5B%5D=21187&focus%5B%5D=14709)

Highlighted products: Hubstaff, We360.ai, Insightful, Time Doctor, WebWork Time Tracker, Time Champ, Teramind, and ActivTrak.

Underlying data: [Grid® JSON](https://www.g2.com/categories/employee-monitoring-software/grids.json?focus%5B%5D=hubstaff&focus%5B%5D=we360-ai&focus%5B%5D=insightful&focus%5B%5D=time-doctor&focus%5B%5D=webwork-time-tracker&focus%5B%5D=time-champ&focus%5B%5D=teramind&focus%5B%5D=activtrak)

**Sponsored**

### Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=63&secure%5Bchosen_at%5D=2026-08-12T19%3A43%3A39Z&secure%5Bdisplayable_resource_id%5D=1005823&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=3270&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=63&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Femployee-monitoring-software%3Fpage%3D9&secure%5Btoken%5D=e22d6a44e094638310b9d7e01e4e5a88bd844e8cd0f0857c1cd6e80d81450a60&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [Kernel Employee Desktop Live Viewer](https://www.g2.com/products/kernel-employee-desktop-live-viewer/reviews)

Kernel Employee Desktop Live Viewer is an advanced tool for monitoring employees or clients of any network/organization. It has various features to monitor computers in the same location or different geographical locations. Some excellent features of this tool are: • Can monitor single/multiple systems. • Invisible recording mode • Direct message option • Video recording option • Live and scheduled monitoring • Warning message, shutdown, and restart options

#### Who Is the Company Behind Kernel Employee Desktop Live Viewer?

- **Seller:** [KernelApps](https://www.g2.com/sellers/kernelapps-5b7f4fa9-5df7-4282-aa14-ec1cca378bf4)
- **Year Founded:** 2005
- **HQ Location:** India, Noida
- **Twitter:** @KernelRecovery  
20,929 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0597574e19f4415c2c858a0500353815c59ac1d9d1ad8c4039d1c77d198a6b9d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flepide-software-pvt-ltd-&secure%5Burl_type%5D=linkedin_company_website)  
197 employees on LinkedIn®

### [Loopy](https://www.g2.com/products/loopy/reviews)

Loopy is a Customer Support Observability Platform that unifies your CX Ops Data, detects anomalies, and alerts the right people for timely resolution. Customer support operations, at times, feel like a black box. Teams have to deal with a sea of information juggling disparate software, spreadsheets, big data silos, and manual workflows to meet customer support demands. This results in a significant lack of clarity, which creates confusion. A solution is needed to bring transparency and illuminate the path to more efficient support, and that’s what Loopy’s all about.

#### Who Is the Company Behind Loopy?

- **Seller:** [Loopy](https://www.g2.com/sellers/loopy)
- **Year Founded:** 2022
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d56402a3436a2eb8ec1ea331394ad55c4ead126a21bc8879c6e95e17e0c4a17&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floopy-technologies&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Luchismart](https://www.g2.com/products/luchismart/reviews)

At Luchismart Inc., we understand that traditional access control systems can be cumbersome, expensive, and difficult to scale. That's why we have developed a cloud-based solution that brings efficiency, flexibility, and enhanced security to the forefront. By harnessing the power of the cloud, Luchismart Inc. ensures that organizations can manage their access control systems from anywhere, at any time, with ease. One of the key strengths of Luchismart Inc. lies in its seamless integration capabilities. Our platform seamlessly integrates with existing security infrastructure, such as surveillance systems, alarm systems, and visitor management solutions, allowing businesses to create a comprehensive security ecosystem that works in harmony. This integration ensures that access control is part of a unified security approach, providing a holistic view of the organization's security landscape. Luchismart Inc. also prioritizes advanced security features to safeguard both physical and digital assets. Our robust access control system includes features such as biometric authentication, two-factor authentication, and real-time monitoring. These features offer an extra layer of protection, preventing unauthorized access and enhancing overall security posture.

#### Who Is the Company Behind Luchismart?

- **Seller:** [Luchismart](https://www.g2.com/sellers/luchismart)
- **Year Founded:** 2022
- **HQ Location:** Rye, US
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27e2fdf41f40cdac86a57f591c5b6f46531197a69b18b437131c0f991feb6336&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fluchismart&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Lynk247](https://www.g2.com/products/lynk247/reviews)

Lynk247 is a powerful employee tracking and project management software designed to help organizations monitor productivity, manage projects efficiently, and maintain complete operational transparency. It provides businesses with real-time visibility into employee activities, task progress, and project timelines—all from a single, easy-to-use platform.

#### Who Is the Company Behind Lynk247?

- **Seller:** [Optimize Innovations](https://www.g2.com/sellers/optimize-innovations)
- **Year Founded:** 2024
- **HQ Location:** New Delhi, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a5772184f97ee2a153841796a1e2712c171544f03d4ece03257e0a0b99e64088&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foptimize-innovations-llp&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Majuda Voice](https://www.g2.com/products/majuda-voice/reviews)

Majuda's call recording and quality management products guarantee a measurably streamlined process, improved customer service, and liability control.

#### Who Is the Company Behind Majuda Voice?

- **Seller:** [Majuda](https://www.g2.com/sellers/majuda)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Mera Work](https://www.g2.com/products/mera-work/reviews)

Mera Work, formerly Mera Monitor, is a workforce analytics, employee monitoring, time tracking, and productivity management platform designed for modern teams. It helps organizations understand how work happens across remote, hybrid, and in-office environments by bringing workforce activity, attendance insights, application and website usage, screen visibility, project and task tracking, and productivity reporting into one centralized dashboard. With real-time analytics, role-based access, privacy controls, and detailed activity records, Mera Work enables leaders to identify workload patterns, improve accountability, optimize resource utilization, and make better workforce decisions—without constant follow-ups or micromanagement. Built for growing businesses and enterprise teams, Mera Work transforms everyday work data into clear, actionable insights. Make Work Count.

#### Who Is the Company Behind Mera Work?

- **Seller:** [Aapna Infotech](https://www.g2.com/sellers/aapna-infotech)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd7e34dbfc5285cf9fd8758decfcf629bda9fc08bb37876eb94bfed85fb33414&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faapna-infotheek-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [MiaRec](https://www.g2.com/products/miarec/reviews)

MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries. Key Features: Auto QA Customer Experience Insights Sales & Revenue Insights Auto Follow-Ups & Workflow Automation AI Prompt Designer Learn more at www.miarec.com

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind MiaRec?

- **Seller:** [MiaRec](https://www.g2.com/sellers/miarec)
- **Year Founded:** 2013
- **HQ Location:** Campbell, US
- **Twitter:** @MiaRecInc
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fbd336eed9aceec394b31ccb3b110cba44b1f7e28bacba33f2c9616f7c938c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmiarec%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of MiaRec?

**["MiaRec is a automated QA for contact centers.."](https://www.g2.com/survey_responses/miarec-review-9506894)**

**Rating:** 5.0/5.0 stars

_— Farrok S._

[Read full review](https://www.g2.com/survey_responses/miarec-review-9506894)

### [Micro Keylogger](https://www.g2.com/products/micro-keylogger/reviews)

Micro Keylogger is a computer monitoring and keylogging software.

#### Who Is the Company Behind Micro Keylogger?

- **Seller:** [Awosoft](https://www.g2.com/sellers/awosoft)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Monitoo](https://www.g2.com/products/monitoo/reviews)

Monitoo is a software that tracks employees' productivity in real time. Our 100% cloud-based solution offers real-time monitoring of websites, applications, and tasks, idle time tracking, intelligent productivity scoring, and automated custom reports. The tool also includes blocking unproductive websites by user or department, interactive dashboards, and possible integrations with time and attendance systems. Monitoo’s core value is to combine productivity with ethics: we do not capture screen content, keystrokes, or sensitive images, ensuring full compliance with LGPD, GDPR, and ethical labor practices. Our differential lies in a transparent, consultative approach, offering customizable dashboards, no-cost support, and tailor-made integrations — all while strengthening team trust and well-being. Focused on empowering leaders, HR, and IT to take strategic action, we transform data into smart decisions that boost performance with integrity.

#### Who Is the Company Behind Monitoo?

- **Seller:** [Monitoo](https://www.g2.com/sellers/monitoo)
- **Year Founded:** 2018
- **HQ Location:** Americana, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9c3b69b550f4ebfd1cd6aa5a81f4fe82aeed88d8dd0e42ece6c7649c98e07fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmonitoo&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Monitor360](https://www.g2.com/products/monitor360/reviews)

You cannot improve what you cannot see. Monitor360 gives you complete visibility into how work is actually happening inside your organization. Whether your team works remotely, in the office, or across multiple locations, Monitor360 shows you exactly how time is spent, which tools are used, and how productive your workforce really is. No guessing. No chasing updates. Just clear, real-time insight. Monitor360 tracks employee activity, work hours, application and website usage, idle time, and task progress through one powerful and easy-to-use dashboard. Managers can instantly see who is working, what they are working on, and how efficiently work is being completed. Need deeper visibility? A live screen view lets you see activity in real time. Automated email reports deliver daily, weekly, or monthly performance summaries straight to your inbox. You choose the metrics that matter, so every report is relevant and actionable. Every team is different, which is why Monitor360 gives you full control over tracking settings. Customize screenshot intervals, define idle time rules, adjust app tracking preferences, and set different monitoring levels for different employees or departments. You decide how monitoring works. Role-based access control ensures the right people see the right data. Managers only view their teams. Admins control system settings. Everything stays organized and secure. Even if the internet goes offline, Monitor360 continues tracking and automatically syncs data once the connection returns. No gaps. No lost information. From growing startups to large enterprises, Monitor360 helps reduce wasted time, improve accountability, optimize resources, and turn daily work activity into measurable performance. When you can see the work clearly, you can manage it confidently. That is what Monitor360 delivers.

#### Who Is the Company Behind Monitor360?

- **Seller:** [Monitor360](https://www.g2.com/sellers/monitor360)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a99586562255e94cdcb16ebc0d235012a499aeb726492f3213e114b19918b8bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmonitor360io%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [MonitUp](https://www.g2.com/products/monitup/reviews)

Empower efficient, accountable teams, anywhere. MonitUp captures real-time application & URL activity, optional screenshots, and PC on/off times to build a 360° productivity dashboard. Classify apps/domains as productive / unproductive / neutral, drill down by user or group, and export share-ready reports. Employee monitoring & time-tracking for Windows (macOS + Linux beta). Privacy-safe: low-resolution caps, role-based access, KVKK & GDPR modes. Performance sensors: CPU/RAM alerts highlight under-powered devices. Multi-language UI: en, de, fr, es, ja, tr + 7 more locales. Quick start: lightweight agent \<20 MB, auto-launches on boot. Choose monthly or annual plans from just $9/seat. Try it free for 7 days and unlock data-driven growth.

#### Who Is the Company Behind MonitUp?

- **Seller:** [Faruk Durak](https://www.g2.com/sellers/faruk-durak)
- **Year Founded:** 2020
- **HQ Location:** Gebze, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=942911d808ed69abc78d912f8d78615ec84f022ad5a6c0945873d2ab0c6f3e5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmonitup%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [MW75 NeuroNew](https://www.g2.com/products/mw75-neuronew/reviews)

The MW75 Neuro by Neurable is an innovative pair of smart headphones designed to enhance productivity and mental well-being by integrating advanced neurotechnology into everyday life. These headphones utilize Neurable's sophisticated data analysis and signal processing techniques to accurately interpret brain signals, providing users with real-time insights into their focus levels. This allows individuals to optimize their daily routines, prevent burnout, and boost overall productivity.

#### Who Is the Company Behind MW75 NeuroNew?

- **Seller:** [Neurable](https://www.g2.com/sellers/neurable)
- **Year Founded:** 2015
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=755d1b67c363764c4a0af80156c401c51f7e2ed1a9063eab25029893d78991bb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fneurable&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

### [Net Monitor for Employees](https://www.g2.com/products/net-monitor-for-employees/reviews)

Monitor the activity of all the PCs in your company remotely. You can share your screen with your employees' PCs, for demos and presentations.

#### Who Is the Company Behind Net Monitor for Employees?

- **Seller:** [EDUIQ](https://www.g2.com/sellers/eduiq)
- **HQ Location:** N/A
- **Twitter:** @networklookout  
17 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [NexaSpy](https://www.g2.com/products/nexaspy/reviews)

NexaSpy is a cutting-edge Android Spy App designed to empower parents and employers with comprehensive monitoring capabilities over Android devices. With a focus on ensuring the safety of children and enhancing workplace productivity, NexaSpy serves as a versatile mobile tracker app equipped with robust parental controls. Key Features: Android Spy App: NexaSpy provides discreet and effective monitoring of Android devices, offering insights into user activities without compromising privacy. Mobile Tracker App: As a reliable mobile tracker, NexaSpy enables users to keep a vigilant eye on the whereabouts of their loved ones or employees. Real-time location tracking provides peace of mind and enhances security. Parental Controls: NexaSpy prioritizes the well-being of children by offering advanced parental controls. Parents can monitor their child's digital activities, including app usage, internet browsing, and social media interactions, ensuring a safe online environment. Employee Monitoring: For employers seeking to optimize productivity and ensure responsible device usage, NexaSpy offers comprehensive employee monitoring features. Keep track of work-related activities, app usage, and device location to enhance organizational efficiency. Stealth Mode: NexaSpy operates discreetly in the background, providing monitoring capabilities without the user's knowledge. This ensures a non-intrusive approach while delivering valuable insights. Geofencing: Set up virtual boundaries with geofencing capabilities. Receive alerts when the monitored device enters or exits predefined areas, adding an extra layer of security. Call and Message Monitoring: NexaSpy allows users to monitor incoming and outgoing calls, as well as text messages, providing a comprehensive overview of communication activities on the target device. Data Security: Prioritizing user privacy, NexaSpy ensures the secure handling of monitored data, adhering to strict security standards and protocols. NexaSpy is the ultimate solution for responsible and effective device monitoring, empowering parents and employers to make informed decisions and foster a secure digital environment. Embrace the future of Android Spy Apps with NexaSpy – your trusted partner in ensuring the well-being of your loved ones and the success of your business.

#### Who Is the Company Behind NexaSpy?

- **Seller:** [Mike Anderson](https://www.g2.com/sellers/mike-anderson)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [OpenText Contact Center Analytics](https://www.g2.com/products/opentext-contact-center-analytics/reviews)

ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate OpenText Contact Center Analytics?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind OpenText Contact Center Analytics?

- **Seller:** [OpenText](https://www.g2.com/sellers/opentext)
- **Year Founded:** 1991
- **HQ Location:** Waterloo, ON
- **Twitter:** @OpenText  
21,565 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c339a6555764b5ffce77c3df08d6ed9c9b1cb1ee1baeebac8435f0485b7cca5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709%2F&secure%5Burl_type%5D=linkedin_company_website)  
23,048 employees on LinkedIn®
- **Ownership:** NASDAQ:OTEX

#### Who Uses This Product?

- **Company Size:** 80% Large, 20% Small

#### What Do G2 Reviewers Say About OpenText Contact Center Analytics?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized platform** of OpenText Contact Center Analytics for its ease of management and streamlined usage.
- Users value the **integrated platform** of OpenText Contact Center Analytics, simplifying data management and usage significantly.
- Users appreciate the **ease of use** of OpenText Contact Center Analytics due to its integrated platform for management.
- Users value the **easy integrations** of OpenText Contact Center Analytics, simplifying management across all modules in one platform.
- Users value the **integrated modules** of OpenText Contact Center Analytics, simplifying management and enhancing usability.

##### Cons

- Users note the **complexity** of certain features, highlighting the need for more extensive training to fully utilize the product.
- Users note the **complex setup** of OpenText Contact Center Analytics, necessitating additional training for effective use.
- Users find the **complexity of certain features** necessitates additional training, which may not be provided.
- Users feel there is **insufficient training** provided, making it difficult to fully utilize complex features effectively.
- Users experience a **lack of training** , finding some features complex and difficult to navigate without proper guidance.

#### What Are Recent G2 Reviews of OpenText Contact Center Analytics?

**["As a user, Qfiniti works well and does exactly what it's supposed to do."](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7890534)**

**Rating:** 5.0/5.0 stars

_— Verified User in E-Learning_

[Read full review](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7890534)

**["The Reliable Call Recording Platform"](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7814321)**

**Rating:** 4.5/5.0 stars

_— Claudia K._

[Read full review](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7814321)

#### What Are G2 Users Discussing About OpenText Contact Center Analytics?

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- [401(k)](/categories/401-k)
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[Browse Employee Monitoring Themes](/categories/employee-monitoring-software/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Employee monitoring software allows businesses to record employee productivity, attendance, and performance during work hours to ensure employees are using their time productively. These solutions can track time active, track location, screen activity, browser history, cursor movement, and business calls to ensure compliance with business policies and employee quality. Employee monitoring products are most frequently used by HR teams to measure worker policy compliance, managers of customer service teams to make sure representatives are working appropriately, and managers of remote working teams.

The solutions can also benefit sales teams that are implementing new pitches or approaches to establish that proper messages are being conveyed to prospects. These products allow organizations to be agile, to quickly determine which methods are working, and to pivot depending on the level of success. For companies embracing the hybrid work environment and remote work situations, employee monitoring is a critical component of measuring performance quality. The [best employee monitoring software](https://learn.g2.com/best-employee-monitoring-software) has features with considerable overlap as those found in [time tracking software](https://www.g2.com/categories/time-tracking) and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance).

To qualify for inclusion in the Employee Monitoring category, a product must:

- Monitor employee activity through remote behavior tracking instruments like location tracking, screen activity, browser history, etc.
- Oversee employee computers to ensure consistent level of productivity
- Archive activities for future quality review

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